Solartron Metrology AMETEK ORBIT ACS Series, Manual

Page: 57 / 63

19 RETURN OF GOODS
Devices returned for service/repair/calibration should
be shipped prepaid to your distributor or, if purchased
directly from Solartron Metrology, to the relevant Sales
Office.
The shipping container should be marked:
‘For the Attention of the Customer Services Department’
The following information should accompany the
device(s):
1. Contact details of company/person returning device,
including return shipping instructions.
2. A statement of service required.
3. Description of the device fault and the circumstances
of the failure, including application environment and
length of time in service.
Alternatively there is a returns form available on our web
site, follow the link to “Service Repair and Recalibration”.
Please note:
A standard assessment charge is applicable on all non-warranty
devices returned for repair.
Customer damage and any device found, upon inspection, to have
no fault will be considered non-warranty.
Please contact the Sales Office or Distributor for warranty terms,
service options and standard charges.
Adherence to these procedures will expedite handling of the
returned device and will prevent unnecessary additional charges
for inspection and testing to determine the condition.
Solartron Metrology reserves the right to repair or replace goods
returned under warranty.
All repairs are guaranteed for 3 months (unless other-wise stated).
Solartron Metrology reserves the right to make changes without
further notice to any products herein to improve reliability, function
or design.
Solartron Metrology does not assume any liability arising out of the
application or use of any product or circuit described herein, neither
does it convey any licence under patent rights nor the rights of
others.
503110 - Orbit ACS Manual Issue 9 57 of 63