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Support and Contact Information
If you have technical problems concerning SolarEdge products, please contact us:
https://www.solaredge.com/service/support
Country
Phone
Australia (+61)
1800 465 567
APAC (Asia Pacific)(+972)
073 240 3118
Belgium (+32)
0800-76633
China (+86)
21 6212 5536
DACH & Rest of Europe (+49)
089 454 59730
France (+33)
0800 917410
Italy (+39)
0422 053700
Japan (+81)
03 6262 1223
Netherlands (+31)
0800 7105
New Zealand (+64)
0800 144 875
Republic of Ireland (+353)
1800 901 575
United Kingdom (+44)
0800 028 1183
US & Canada (+1)
510 498 3200
Greece (+49)
89 454 59730
Israel (+972)
073 240 3122
Middle East & Africa (+972)
073 240 3118
South Africa (+27)
0800 982 659
Turkey (+90)
216 706 1929
Worldwide (+972)
073 240 3118
Before contact, make sure to have the following information at hand:
Model and serial number of the product in question.
The error indicated on the Inverter LCD screen or on the monitoring platform or by
the LEDs, if there is such an indication.
System configuration information, including the type and number of modules
connected and the number and length of strings.
The communication method to the SolarEdge server, if the site is connected.
The software version as appears in the ID status screen.
Support and Contact Information
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SMI-180 Installation Guide MAN-01-00157-1.1