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SOLAHART HEAT PUMP WATER HEATER WARRANTY
- AUSTRALIA ONLY -
HEAT PUMP WATER HEATER MODELS 310 HAV
1.
THE SOLAHART WARRANTY
–
GENERAL
1.1
This warranty is given by Solahart Industries Pty Limited ABN 45 064 945 848 of 1 Alan Street, Rydalmere New South Wales.
1.2
Solahart offers national service through its Dealer network. Solahart will repair or replace components at the address of the water
heater subject to the terms of the Solahart warranty. Solahart, in addition can provide preventative maintenance and advice on the
operation of your water heater.
1.3
For details about this warranty, you can contact us on 1800 638 011.
1.4
The terms of this warranty are set out in section 2 and apply to water heaters manufactured after 1st January 2012.
1.5
If a subsequent version of this warranty is published, the terms of that warranty will apply to water heaters manufactured after the date
specified in the subsequent version.
2.
TERMS OF THE SOLAHART WARRANTY AND EXCLUSIONS TO IT
2.1
The decision of whether to repair or replace a faulty component is at Solahart’s sole discretion.
2.2
If you require a call out and we find that the fault is not covered by the Solahart warranty, you are responsible for our standard call out
charge. If you wish to have the relevant component repaired or replaced by Solahart, that service will be at your cost.
2.3
Where a failed component or cylinder is replaced under this warranty, the balance of the original warranty period will remain effective.
The replacement does not carry a new Solahart warranty.
2.4
Where the water heater is installed outside the boundaries of a metropolitan area as defined by Solahart or further than 30 km from a
regional Solahart Dealer, the cost of transport, insurance and travelling between the nearest Solahart Dealer’s premises and the
installed site shall be the owner’s responsibility.
2.5
Where the water heater is installed in a position that does not allow safe or ready access, the cost of that access, including the cost of
additional materials handling and/or safety equipment, shall be the owner’s responsibility. In other words, the cost of dismantling or
removing cupboards, doors or walls and the cost of any special equipment to bring the water heater to floor or ground level or to a
serviceable position is not covered by this warranty.
2.6
This warranty only applies to the original and genuine Solahart water heater in its original installed location and any genuine Solahart
replacement parts.
2.7
The Solahart warranty does not cover faults that are a result of:
a)
Accidental damage to the water heater or any component (for example: (i) Acts of God such as floods, storms, fires, lightning
strikes and the like; and (ii) third party acts or omissions).
b)
Misuse or abnormal use of the water heater.
c)
Installation not in accordance with the Owner’s Guide and Installation Instructions or with relevant statutory and local
requirements in the State or Territory in which the water heater is installed.
d)
Connection at any time to a water supply that does not comply with the water supply guidelines as outlined in the Owner’s Guide
and Installation Instructions.
e)
Repairs, attempts to repair or modifications to the water heater by a person other than the Solahart Dealer or a Solahart
Accredited Service Agent.
f)
Faulty plumbing or faulty gas or power supply.
g)
Failure to maintain the water heater in accordance with the Owner's Guide and Installation Instructions.
h)
Transport damage.
i)
Fair wear and tear from adverse conditions (for example, corrosion).
j)
Cosmetic defects.
2.8
Subject to any statutory provisions to the contrary, this warranty excludes any and all claims for damage to furniture, carpet, walls,
foundations or any other consequential loss either directly or indirectly due to leakage from the water heater, or due to leakage from
fittings and/ or pipe work of metal, plastic or other materials caused by water temperature, workmanship or other modes of failure.