socomec ITYS 10 kVA, Installation And Operating Manual

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ITYS
10-20 kVA - Ref.: IOMITYTWXX0C-GB 00
If the UPS system does not operate correctly use the table below to try and solve the problem.
Please have the following information at hand before calling the After-Sales Service Department:
• Model number, serial number
• Date on which the problem occurred
• LCD display status, alarm buzzer status
• Utility power condition, load type and capacity, ambient temperature, ventilation conditions
• The information (battery capacity, quantity) of external battery pack if the UPS is an S model
• Other information for a complete description of the problem
IMPORTANT!
If problems persist or recur frequently after following the instructions in this chapter call the technical service
centre providing a full description of the problem.
Alert code Problem Possible cause Solution
Warning 11 Battery Disconnected Battery pack is not connected
correctly Do the battery test to confirm.
Check the battery bank is connected to the UPS.
Check the battery breaker is turned on.
Warning 12 Battery low Battery voltage is low When alarm sounds every second battery is
almost empty.
Warning 14 Over Charge Battery is over charged The UPS will turn off the charger until the battery
voltage is normal
Warning 15 Charger Failure Charging fails Consult dealer
Fault 21 Bus Over Voltage UPS internal fault Consult dealer.
Fault 22 Bus Under Voltage UPS internal fault Consult dealer.
Fault 23 Bus Unbalance UPS internal fault Consult dealer.
Fault 24 Bus short UPS internal fault Consult dealer.
Fault 25 Bus Softstart Fail UPS internal fault Consult dealer.
Fault 31 Output Short Circuit Output short circuit Remove all the loads. Turn off the UPS.
Check if UPS output and loads have short-
circuited.
Ensure short circuit is removed before turning on
again.
Fault 32 Inv Over Voltage UPS internal fault Consult dealer.
Fault 33 Inv Under Voltage UPS internal fault Consult dealer.
Fault 34 Inv Softstart Fail UPS internal fault Consult dealer.
Warning 41 Output Overload Overload Check the loads and remove some non-critical
loads.
Check if some loads have failed.
Fault 42 Inv Overload Fault Overload Check the loads and remove some non-critical
loads.
Check if some loads have failed.
Fault 43 Byp Overload Fault Overload Check the loads and remove some non-critical
loads.
Check if some loads have failed.
Warning 71 Epo Active EPO connector is open Check the EPO connector status
Warning 72 On Maintain Bypass Maintain bypass switch is
open Check the maintain bypass switch status
Fault 81 Heatsink Over Temperature
Fault
Internal UPS temperature too
high Make sure the UPS is not overloaded; the air vents
are not blocked and the ambient temperature is
not too high. Wait for 10 minutes for the UPS to
cool down before turning on again. If fails, please
contact the distributor or service centre.
Warning 84 Fan Failure Fan abnormal Check the fan is running normally.
9. TROUBLESHOOTING