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Socket Wand Scanner 2E, User Manual

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Socket Wand Scanner 2E User Manual Download Page 35

2.  Live Technical Support 

 

IMPORTANT! To obtain personal assistance from a Socket technical 
support engineer, you must first register your product online at 

www.socketcom.com/prodreg

.

 

 

 

 

After you register your product and log in, click on the

 Technical 

Support 

tab, then click 

New Trouble Ticket

 to submit an online request 

for technical support.  
 
Afterwards, you can log in anytime to monitor the status of your request. 
If we are unable to resolve your support inquiry online, we can arrange 
for a technical support representative to call you at a specific time. 
 

Please refrain from disassembling the CompactFlash card. Disassembly of 
this device will void the product warranty. 
 
 

APPENDIX D: TECHNICAL SUPPORT | 35 

Summary of Contents for Wand Scanner 2E

Page 1: ...Wand Scanner Series 2 CompactFlash Card with Attached Scanner Wand for Pocket PC 2003 2003SE Notebook computer running Windows XP Tablet running Windows XP Tablet Edition User s Guide...

Page 2: ...ucts described in this manual may change without notice Feel free to contact SOCKET COMMUNICATIONS at Socket Communications 37400 Central Court Newark CA 94560 Other than the above Socket Communicatio...

Page 3: ...ONAL Configure Prefix Suffixes 14 OPTIONAL Configure Sounds 15 OPTIONAL Configure Symbologies 16 3 SETUP FOR WINDOWS XP 17 STEP 1 Uninstall Other Scanning Software 17 STEP 2 Insert the Installation CD...

Page 4: ...D Technical Support 34 Limited Warranty 36 Regulatory Compliance 38...

Page 5: ...o scanning a single bar code from a page crowded with bar codes such as a sales order entry catalog is much easier The wand can also scan bar codes with a forward or backwards swipe upside down or rig...

Page 6: ...apter available separately SKU AC4000 978 Package Contents The Wand Scanner 2E package includes A CompactFlash or PC Card Wand Scanner 2E An attached Welch Allyn SCANTEAM bar code scanner wand The Soc...

Page 7: ...C running Windows Mobile 2003 2003SE Setup Summary STEP 1 Uninstall other scanning software STEP 2 Install the software STEP 3 Insert the card STEP 4 Scan data into your Windows program OPTIONAL Confi...

Page 8: ...confirm removal of the program 6 Soft reset the Pocket PC by pressing the reset button OPTION 2 Uninstall via ActiveSync 1 Make sure the bar code scanning software is closed and remove the ISC from y...

Page 9: ...e installation CD into your host PC 3 Use My Computer or Windows Explorer to access your CD ROM drive In the CD click on SETUP EXE 4 Follow the instructions on your screen to install the software Read...

Page 10: ...The InstallShield Wizard for SocketScan Software will begin Follow the screens that appear to install the software 8 When software installation is complete disconnect the Pocket PC from the host PC S...

Page 11: ...the card into your Pocket PC s CompactFlash slot Make sure the card is right side up with the blue label facing up If using a PC Card PCMCIA slot first insert the card into a PC Card adapter CHAPTER...

Page 12: ...e scanner and is ready to scan No scanner detected The scanner is either missing or improperly inserted 2 Start the Windows application you want to receive the data e g Pocket Excel Make sure a new do...

Page 13: ...fter each scan so the cursor will advance to the next cell or line ready to scan the next bar code Note If your device enters suspend mode when SocketScan is running press the ON button SocketScan wil...

Page 14: ...Click on the Wand Scanner icon in the task tray at the bottom of the Today screen 2 In the pop up menu tap Prefix Suffix 3 In the Prefix and Suffix fields enter the characters you want to be appended...

Page 15: ...menu tap Sounds 3 Select a sound for indicating successful scans then tap ok Browse box If you want to play a WAV file after selecting Play wav file you can search through files by tapping the browse...

Page 16: ...Parameters to see if the wand is already configured for the symbology you need Default symbologies include partial list below Code 39 Code 128 Interleaved 2 of 5 UPC EAN JAN To reconfigure your card...

Page 17: ...hardware STEP 5 Scan data into any Windows program OPTIONAL Configure scanning settings Configure symbologies STEP 1 Uninstall Other Scanning Software Delete any bar code scanning software you may al...

Page 18: ...ert the Card 1 Make sure you are logged on as the Administrator or on an account that has Administrative rights 2 Insert the card into a CompactFlash to PC Card adapter then plug the combined unit int...

Page 19: ...r In the welcome screen select Install from a list or specific location Click Next 3 In the next screen check Include the location in the search and click Browse to select your CD drive Click Next Not...

Page 20: ...4 Follow the remaining instructions until installation is complete 20...

Page 21: ...s Explorer to access your CD ROM drive In the CD click on SETUP EXE 3 Follow the instructions on the host PC screen to install the software for Windows XP Read the information in the welcome screen an...

Page 22: ...ick Run 9 If a security warning screen appears click Run 10 The installation wizard will begin Follow the instructions that appear on your screen until installation is complete 5 After software instal...

Page 23: ...canXP Whenever SocketScan is running either of two icons will appear in the task tray at the bottom of your screen Icon Meaning Wand Scanner detected SocketScan detects the scanner and is ready to sca...

Page 24: ...ike a pencil Keep the wand tip and bar code clean For example try the following Code 39 bar code 5 After a successful scan data should appear in your document For example if you scan the bar code abov...

Page 25: ...to be played to indicate a successful scan 1 Right click on the Scanner Wand icon in the task tray In the pop up menu click Settings 2 In the Prefix and Suffix fields enter the characters you want to...

Page 26: ...sful scans then click OK If you want to play a WAV file after selecting Play wav file you can search through files by clicking on the Browse button In the Select a WAV file screen select the file you...

Page 27: ...eters to see if the wand is already configured for the symbology you need Default symbologies include Code 39 Code 128 Interleaved 2 of 5 UPC and EAN To reconfigure your card for different symbologies...

Page 28: ...ronmental Conditions Operating Temperature 0 C to 50 C Relative Humidity 10 to 90 non condensing Power Consumption supplied by host computer Typical Maximum at 5V 7 mA 35 mW 23 mA 115 mW Wand Scanner...

Page 29: ...nterpreted by the reading equipment as part of the code Generally the width of such flaws is more serious than the height Code symbols should be rejected if these defects are present Definition The ba...

Page 30: ...nimum Length 01 Maximum Length 48 S S Transmit Enable Code 39 Default Code 39 Enable Minimum Length 00 Maximum Length 48 S S Transmit Disable Check Char Required Disable Transmit Check Char Disable Fu...

Page 31: ...gth 64 MSI Plessey Default MSI Plessey Enable Minimum Length 04 Maximum Length 48 Code 93 Default Code 93 Enable Minimum Length 00 Maximum Length 60 Code 128 Default Code 128 All Modes Enable Mode A E...

Page 32: ...l Practice so you get accustomed the most efficient scanning angle The bar code may be poorly printed or incorrectly formatted Try scanning a bar code known to be good such as on a retail package The...

Page 33: ...r code symbologies See the SCANTEAM 6180 Programming Menu at www socketcom com support support_bar asp SYMPTOM While scanning a bar code I get two carriage returns even though I programmed only one in...

Page 34: ...nd Support is an interactive technical support program that focuses in on your specific problem to provide the answers you need SOS provides immediate service and is the best place to start for techni...

Page 35: ...port tab then click New Trouble Ticket to submit an online request for technical support Afterwards you can log in anytime to monitor the status of your request If we are unable to resolve your suppor...

Page 36: ...nditioned parts and the returned product becomes Socket s property Socket warrants the repaired or replaced products to be free from defects in material or workmanship for ninety 90 days after the ret...

Page 37: ...y to use the SOFTWARE even if SOCKET has been advised of the possibility of such damages Because some states do not allow the exclusion or limitation of liability for consequential or incidental damag...

Page 38: ...rmful interference to radio or television reception which can be determined by turning the equipment off and on the user may try to correct the interference by one or more of the following measures Re...

Page 39: ...Socket Communications Inc 4 2005 Printed in U S A...

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