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Chapter 7
Troubleshooting
7.1 General Troubleshooting Chart
Problem
Checks / Remedy
Will not turn on
a.)
Battery is discharged or is defective. Recharge battery.
b.)
Device or software may be damaged. Contact Customer
Support.
Battery performance is poor
Using incorrect or defective USB power supply adapter or cable to
charger battery. Use the supplied USB cable and adapter
Poor or no image
a.)
Color palette setting is incorrect. Change the color palette
setting.
b.)
Emissivity setting is incorrect. Change the emissivity setting.
c.)
Condensation or debris on thermal and/or camera lenses. Clean
lenses or place imager in a dry area at room temperature until
condensation clears.
Temperature measurement is
inaccurate
a.)
Emissivity setting is incorrect. Change the emissivity setting.
b.)
Condensation or debris on thermal and/or camera lenses. Clean
lenses or place imager in a dry area at room temperature until
condensation clears.
Temperature measurement
display is non-responsive
a.)
If the “>” symbol displays in front of the Center Region
Temperature (Average) value, this indicates the maximum
measurable temperature has been reached
(e.g. >1000°F (>538 °C)).
b.)
The Thermal Laser may be performing an automatic calibration.
Wait a few seconds and retry, if still no response turn the unit off
then back on
.
Error message displayed -
“
Disconnect the USB cable
from the PC and retry
” or
“
Unable to save image
”
When the Thermal Laser is connected by USB cable to a PC,
saving and viewing images is disabled. If the screen capture trigger
is pulled, or the gallery icon is selected while the USB cable is
connected to a PC, an error message is displayed. To resume
operation, disconnect the USB cable from the PC.
Summary of Contents for Thermal Laser
Page 1: ...User Manual BC ...
