SECTION
6:
FREQUENTLY ASKED QUESTIONS
1.WHYWON'T M Y GRILL IGNITE?
1.
Verify power at the electrical outlet.
a) If Power Cord is connected to a GFI (Ground Fault Interrupter), check and reset if necessary.
b) Initiate startup .still no ignition - Proceed to step 2.
2.
DANGER!
Tur
n
the Switch OFF
(0)
and disconnect the Power Cord.
a) Remove the Control and check the fuse on back. Replace the fuse if blown .Reinstall the Control!
b) Unplug Hot Rod connector (Purple/White wire pair), plug Power Cord into an appropriate, grounded electrical
outlet and turn the Switch ON (I). NOTE: At this point the Grill will not ignite.
c) Check the Draft Inducer Fan and the Auger Drive Motor for operation. If both are operating -- the Hot Rod
needs to be replaced. If one or both are not operating, contact Smokey Bandit Grills
Technical Support (Section7)
for additional troubleshooting help. Contact your Smokey Bandit Grills
Dealer or the Smokey Bandit Grills
Parts
Department (Section 7) to place an order.
3. If the problem is identified to be a failed Hot Rod, the Grill can still be used to cook and smoke by
following the MANUAL LIGHTING INSTRUCTIONS in Section 30f this OWNER'S MANUAL.
2.WHY ARE NO PELLETS BEING DELIVERE D INTO THE FIREPOT?
1. Verify that there are Pellets in the Pellet Hopper. If this is the INITIAL FIRING or
the
Grill has run out of
Pellets, allow sufficient time for the Pellets to travel from the Pellet Hopper to the Firepot (can take up to 7
minutes).
2. Initiate startup. See INITIAL FIRING INSTRUCTIONS in Section 2 of this OWNER'S MAN UAL.Still no Pellets
in the Firepot - Proceed to step 3.
3.
DANGER!
Turn the Switch OFF
(0)
and disconnect the Power
Cord.
a) Unplug the Auger Drive Motor (Red/White wire pair connector) and the Draft Inducer Fan (Orange/White wire pair
connector).
b) Reconnect the Draft Inducer Fan t o the Red/White wire pair and the Auger Drive Motor to the Orange/White pair.
c) Plug the Power Cord into an appropriate, grounded electrical outlet and turn the Switch ON
(I).
d) If the Auger Drive Motor is operating (check the small fan blade on the back of the motor), the problem is in
the Three Speed or Digital Control, which will need to be replaced. Contact your Smokey Bandit Grills
Dealer or the
Smokey Bandit Grills
Parts Department (Section Seven) to place an order.
4. If the Auger Drive Motor is not operating but the Draft Inducer Fan is operating, the problem is in the
Auger system, which will need to be checked.
a) With the Switch O F F
(0),
locate the small fan blade on the back of the Auger Drive Motor.
b)
CAUTION!
While watching the fan blade, turn the Switch ON (I). If the fan blade does not turn, turn the Switch
OFF
(0).
This indicates a defectiveAuger Drive Motor and it will need to be replaced. Contact your Smokey Bandit
Grills
Dealer o
r
the Smokey Bandit Grills
Parts Department (Section 7) to place an order.
c) If the fan blade turns a bit and then stops, continue watching and turn the Switch OFF
(0).
I
f the fan blade
UNWINDS slightly, this indicates a jam in the Auger system which will need to b e cleared.
d)
DANGER!
Turn the Switch O F F
(0)
and disconnect the Power Cord. Remove the Pellets from the Pellet
Hopper. Check for foreign objects and wet or decomposed Pellets, both of which can cause a jam in the Auger
system. The Auger will need to be removed to clear a jam in the Auger system. See "HOW DO I
REMOVE THE AUGER
IF IT JAMS?" section below.
3.HOW TO REMOVE THE A UGE R IF IT JA MS?
1.
DANGER!
Turn the Switch O FF
(0)
and disconnect the Power Cord.
2.
CAUTION!
If the Grill is still hot, allow it to thoroughly cool.
3. Remove any covers necessary to access the Auger Drive Motor.
4. Remove the screw connecting the Auger Drive Motor shaft to the Auger shaft and the screw retaining
the Auger Bushing into the Auger Tube.
5. With a small pipe wrench or locking pliers on the Auger shaft, turn the Auger counter clockwise. It will
turn hard until it breaks free, then the Auger will turn freely.
6. Remove the Auger and clean all Pellets, ash or foreign objects from the Auger, Auger Tube and Firepot.
(See instructions for proper handling and disposal of ash in Section 5)
7. Sand the outside surfaces of the auger with medium grit sandpaper. Check the inside of the Auger Tube
and sand it if needed. Vacuum the sanding grit out of the Auger Tube and Firepot when finished. Check
that the Auger rotates freely.
8.
Re-attach the Auger shaft to the Auger Drive Motor shaft.
4.WHY DOES MY GRILL FIRE GO O U T ON "SMOKE" SETTING?
1
) The
"P"
number for the Smoke Adjustment o n the Digital Control may be set too high.
Review the Digital Thermostat Control Functions in Section 4: Operating Tips to make an adjustment.
2) There may be excess ash in the Firepot which needs to be cleaned.
WARNING!
If the fire in the Firepot goes out while smoking, when sufficient Pellets are still in the Pellet
Hopper, it is important to follow these steps. Failure to do so may cause a hazardous "over-firing" of your
grill due to an excess of unburned pellets in the Firepot.
a)
DANGER!
Turn the Switch OFF
(0)
and disconnect the Power Cord. If the Grill is still hot, allow it to thoroughly
cool. Open the Door and remove all food, the Porcelain Grills, Grease Drain Pan and the Heat Baffle.
b)
WARNING
! Remove all unburned pellets and ash from inside and around the Firepot. (See instructions for
proper handling and disposal of ash in Section 5 )
c) Before replacing t h e Heat Baffle, Grease Drai n P a n a n d t h e Porcelain Grills, plug t h e Power C o r d i n t o a n
appropriate, grounded electrical outlet a n d turn the Switch ON (I). Pellets should fall into the Firepot and the Hot
Rod should begin to heat (it will start to turn red). CAUTION! Do not touch it.
d) If this procedure is successful, you will soon see flames come out of the Firepot. Then turn the Switch O F F
(0),
and
let the Grill cool down. Position the Heat Baffle, the Grease Drain Pan and Porcelain Grills in their proper locations.
