QuickServer Start-Up Guide
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Appendix B.2.1. Taking a Capture with Older Firmware
If the FieldServer firmware is from before November 2017, the Diagnostic Capture can be done by
downloading the FieldServer Toolbox software but network connections (such as Ethernet and Wi-Fi)
cannot be captured (if a network diagnostic is needed take a Wire Shark capture).
Once the Diagnostic Capture is complete, email it to technical support. The Diagnostic Capture
will accelerate diagnosis of the problem.
NOTE: While all necessary documentation is shipped with the FieldServer on the USB flash drive,
these documents are constantly being updated. Newer versions may be available on the
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Ensure that FieldServer Toolbox is loaded onto the local PC. Otherwise, download the
FieldServer-Toolbox.zip via the Sierra Monitor
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Extract the executable file and complete the installation.
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Connect a standard Cat-5 Ethernet cable between the PC and QuickServer.
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Double click on the FS Toolbox Utility.
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Step 1:
Take a Log
o
Click on the diagnose icon of the desired device
Figure 21: Ethernet Port Location
Ethernet Port
