SMC Networks EZ Connect SMC7003USB V.2, User Manual

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PPENDIX
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ROUBLESHOOTING
Check the following troubleshooting points before contacting SMC
Technical Support.
You Cannot Connect to the Network
• Check the phone and USB cables for wear or loose wires and replace
any defective cables if necessary. Make sure the cable is securely
attached to the modem’s RJ-11 port and that the modem is connected
to your ADSL service provider via an RJ-11 wall socket or splitter.
• If your PPP connection fails to respond, hang up and dial again. PPP
may fail to connect when you first dial in due to synchronization
problems.
• If the Data LED is off, review the driver installation process to be sure
that the driver was correctly installed. Make sure the correct software
driver was installed for your operating system. A failed or aborted
installation may leave some system files or drivers that interfere with a
new installation. If necessary, remove the EZ Connect ADSL USB
Modem driver, and try reinstalling it.
You Cannot Connect to the Internet
• Click the Network icon in the Control Panel and enter the required
TCP/IP settings specified by your Internet Service Provider (ISP). Then
reboot your computer to enable the new settings.