SMC Networks EtherPower II 10/100, User Manual

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ROUBLESHOOTING
Solutions for Common Problems
Basic Troubleshooting
Network problems are often caused by cabling errors, conflicts
with other devices installed in the same computer, or software that
has been configured incorrectly. If you encounter a problem, use
the checklists and guidelines in this section to try and identify the
problem before contacting SMC Technical Support.
Network Card Installation Problems
If your computer can’t find the EtherPower II 10/100 card or the
network driver doesn’t install correctly, check the following items.
u
Make sure the card is securely seated in the PCI slot. Check for
any hardware problems, such as physical damage to the card’s
edge connector.
u
Try the card in another PCI busmaster slot. If all fails, test with
another EtherPower II 10/100 card that is known to operate
correctly.
u
Check for resource conflict in the PCI configuration. Refer to
the section “PCI Compatibility” in this chapter.
u
If there are other network cards in the computer, they may be
causing conflict. Remove all other cards from the computer
and test the EtherPower II 10/100 separately.
u
Check for a defective computer or PCI bus by trying the
network card in another computer that is known to operate
correctly.
u
Make sure your computer is using the latest BIOS available.