SmarTV TouchPhone, User Manual

Page: 63 / 70

Chapter 8
Troubleshooting and Maintenance
8-3
SmarTV TouchPhone User Guide
Problem Solution
The Base is ON but not
communicating with
the network (does not
respond to commands).
Make sure that the RJ45 plugs on both ends of the LAN cable are •
terminated correctly.
Make sure the LAN cable plug is inserted all the way into the RJ45 jack •
labeled NETWORK (the one closest to the DC power supply jack) on
the rear of the Base. Make sure the other end of the LAN cable has
been plugged all the way into the network jack on the wall.
Check to see that both LEDs on the RJ45 jack are lit, showing •
connection and activity. When a high-speed network link is established,
the Link LED turns green. The Activity LED flashes green when the
phone is communicating with the network.
Unplug power from the Base (either the DC Power Supply for non-POE •
networks or the LAN cable for POE networks) and wait 5 seconds.
Reapply power. Wait three minutes for the phone to complete its boot
process.
If the problem persists, replace the Base or contact support. •
One or more buttons
on the Base are not
working.
Unplug power from the phone (either the DC Power Supply for non- •
POE networks or the LAN cable for POE networks) and wait 5 seconds.
Reapply power. Wait three minutes for phone to complete boot process.
If problem persists, replace the Base or contact support. •
Base display screen is
too dim (or too bright).
Ensure that no obstructions are blocking the light sensor (see diagram •
in Chapter 2, Features, Specifications and Safety Information ).
Adjust the screen angle for better viewing. •
If the problem persists, replace Base or contact support. •
Base displays SIP Server
or Phone Extension Error
Message
Contact hotel technical support and inform them of the contents of the •
error message.
The “SIP Server Unavailable” message indicates loss of contact with •
the SIP Server or the SIP Server is down.
The “SIP Server Authentication Error” message indicates that the SIP •
Server is communicating, but the extension for the Base is not present
in the database.
The “Phone Extension Not Found” message indicates that the •
extension is not in the Life|ware Server database.
Handset will not charge. Replace the battery using the •
Replace Handset Battery
section of this
chapter.
If the problem persists, replace the handset or contact support. •