5
TROUBLE-SHOOTING GUIDE
If your cleaner is still not performing properly after all of the troubleshooting has been performed please contact SmartPool, Inc. Technical Service at 1-732-730-9880 M-F, 9-5 EST.
ERROR
REASON(S)
SUGGESTION(S)
PUMP AND DRIVE
MOTORS NOT
OPERATING
AC OUTLET/GFI
CHECK AC OUTLET/RESET THE GFI OR TRY ANOTHER OUTLET
POWER SUPPLY RESET
TURN THE POWER SUPPLY OFF AND UNPLUG THE POWER SUPPLY FROM THE AC OUTLET. WAIT 30 SECONDS AND TURN
POWER SUPPLY ON.
EXTENSION CORD
TRY PLUGGING THE POWER SUPPLY DIRECTLY INTO AN OUTLET
NOT MOVING
DEBRIS CAUGHT IN TRACKS/BRUSHES/IMPELLER
CHECK FOR DEBRIS AND CLEAN WITH A GARDEN HOSE/MAY HAVE TO REMOVE IMPELLER CAP (1 SCREW)
CLEANER CAUGHT ON OBSTRUCTION IN POOL
TURN THE CLEANER OFF AND GENTLY PULL ON THE CORD TO REMOVE IT FROM OBSTRUCTION
FILTER BAG INSTALLATION
RUN THE CLEANER WITHOUT THE FILTER BAG AND CHECK THE BOTTOM LID/FILTER BAG FOR PROPER INSTALLATION
TRACKS FALLEN OFF
CHECK TO SEE IF THE TRACKS ARE LOOSE OR HAVE FALLEN OFF COMPLETELY
NO SUCTION
FILTER BAG INSTALLATION
RUN THE CLEANER WITHOUT THE FILTER BAG AND CHECK THE BOTTOM LID/FILTER BAG FOR PROPER INSTALLATION
FILTER BAG FULL
CLEAN THE FILTER BAG THROUGHLY WITH A GARDEN HOSE
DEBRIS IN FAN/IMPELLER
CHECK FOR DEBRIS AND CLEAN WITH A GARDEN HOSE/MAY HAVE TO REMOVE IMPELLER CAP (1 SCREW)
STARTS AND STOPS
FILTER BAG INSTALLATION
RUN THE CLEANER WITHOUT THE FILTER BAG AND CHECK THE BOTTOM LID/FILTER BAG FOR PROPER INSTALLATION
FILTER BAG FULL
CLEAN THE FILTER BAG THROUGHLY WITH A GARDEN HOSE
DEBRIS CAUGHT IN TRACKS/BRUSHES/IMPELLER
CHECK FOR DEBRIS AND CLEAN WITH A GARDEN HOSE/MAY HAVE TO REMOVE IMPELLER CAP (1 SCREW)
BRUSHES WORN
CHECK THE BRUSHES AND RING (IF APPLICABLE) FOR WEAR. REPLACE IF NECESSARY
CAUGHT ON SOMETHING IN POOL
TURN THE CLEANER OFF AND GENTLY PULL ON THE CORD TO REMOVE IT FROM OBSTRUCTION
BACK &
FORTH/DOING
WHEELIES OR
SPINNING IN CIRCLES
FILTER BAG INSTALLATION
RUN THE CLEANER WITHOUT THE FILTER BAG AND CHECK THE BOTTOM LID/FILTER BAG FOR PROPER INSTALLATION
DEBRIS CAUGHT IN TRACKS/BRUSHES/IMPELLER
CHECK FOR DEBRIS AND CLEAN WITH A GARDEN HOSE/MAY HAVE TO REMOVE IMPELLER CAP (1 SCREW)
CLEANER CAUGHT ON OBSTRUCTION IN POOL
TURN THE CLEANER OFF AND GENTLY PULL ON THE CORD TO REMOVE IT FROM OBSTRUCTION
TRACKS FALLEN OFF
CHECK TO SEE IF THE TRACKS ARE LOOSE OR HAVE FALLEN OFF COMPLETELY
CORD TANGLING
FLOATING CORD NOT BEING UNPLUGGED FROM
POWER SUPPLY REGULARLY
MAKE SURE THE CABLE IS BEING UNPLUGGED FROM THE POWER SUPPLY AFTER EVERY 1-2 CYCLES TO RELEASE THE
TENSION THAT BUILDS DURING A CYCLE
EXCESS CORD IN POOL
ONLY USE THE NECESSARY AMOUNT OF CABLE TO COVER THE POOL EFFICIENTLY
CORD NOT BEING UNWOUND BEFORE USE
MAKE SURE THE CABLE IS STRAIGHTENED OUT BEFORE THE CYCLE IS STARTED/WALK THE CLEANER THE LENGTH OF THE
POOL TO STRAIGHTENED CORD
CORD BEING WRAPPED/STORED INCORRECTLY
WHEN WRAPPING THE CABLE, MAKE LARGE LOOPS AND START AT THE CLEANER END SO THE FREE, PLUG END CAN
UNWIND ANY RESIDUAL TENSION
UNIT FLOATING/
CLIMBING
AIR TRAPPED IN FILTER BAG
ROCK THE CLEANER BACK AND FORTH UNDER WATER TO RELEASE ANY TRAPPED AIR
CLEANER CLIMBING TOO HIGH REGULARLY
A WEIGHT CAN BE ADDED TO THE CLEANER TO PREVENT IT FROM CLIMBING TOO HIGH AND TO ASSIST IN THE DECENT
BACK TO THE FLOOR
D.E. PRESENT IN FILTER BAG
IF THERE IS D.E. IN THE POOL, IT COULD CLOG THE BAG. CLEAN THE BAG THOROUGHLY
