SMART KAPP iQ 75, User Manual

Page: 56 / 66

CHAPTER 7
TROUBLESHOOTING
46 smarttech.com/kb/171129
Pro interactive flat panel administrator’s guide ( smarttech.com/kb/171000 ) for more
information.
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SMART kapp iQ Pro interactive flat panel’s Screen Share app has not been optimized for
performance with Chromebooks. For best results, limit usage to static content.
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The interactive flat panel and the computer might could be connected to different wireless
access points, which can increase latency. On the computer, turn Wi-Fi off and then back on,
or disconnect and then reconnect the Ethernet cable to try to connect to a closer access
point.
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Make sure the antenna is attached to the AM30 appliance. See Appendix A: Installing the
AM30 appliance antenna on page 51 for more information.
I’m experiencing other issues
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If you can see your interactive flat panel but can’t connect to it, open the Screen Share app.
a. On the interactive flat panel, open the launcher.
The launcher appears.
b. Press Screen Share .
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Restart the Screen Share app and its discovery services.
a. On the interactive flat panel, open the launcher.
The launcher appears.
b. Press Settings
c. Scroll to Applications > Screen Share [beta] .
d. Press Reset .
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See Resolving issues with applications in the SMART kapp iQ Pro interactive flat panel
administrator’s guide ( smarttech.com/kb/171000 ) .
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The screen is not responding to touch or you’re unable to write or draw with the pens.
Using your fingers or the pens to interact with the screen is not supported while using Screen
Share.
I’d like to give feedback
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Help us out. Give us some feedback about the Screen Share beta experience. Contact us
here .