SMART KAPP iQ 75, User Manual

Page: 55 / 66

CHAPTER 7
TROUBLESHOOTING
45 smarttech.com/kb/171129
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For more information about the Google Cast browser extension, see Casting a tab or entire
desktop ( support.google.com/googlecast/answer/3228332 ).
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For more information about sharing content from your Chromebook with Google Cast, see
Use Chromecast with your Chromebook
( support.google.com/chromebook/answer/3289520 ).
Why can’t I find my SMART kapp iQ Pro interactive flat panel’s name in
the list of devices?
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Make sure your computer is on the same network as the board.
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If your board is using a wired network connection, try connecting it to a wireless network.
Wired and wireless networks don’t often share the same network subnet. Connecting the
interactive flat panel to a wireless network might help the connection between the interactive
flat panel and a mobile device or computer that’s connected wirelessly.
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Make sure the interactive flat panel and computer have the correct date and time set. See
Adjusting SMART kapp iQ settings in the SMART kapp iQ Pro interactive flat panel
administrator’s guide ( smarttech.com/kb/171000 ) for more information. See your computer’s
user guide for more information.
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On your computer, turn Wi-Fi off and then back on, or disconnect and then reconnect the
Ethernet cable. If the interactive flat panel's name still doesn't appear in the list of devices,
restart your computer.
Restarting your computer can clear network address information that your computer had
cached. Restarting the computer can also reinitialize audio and video encoders that might
have stopped working properly.
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For more information about the Google Cast browser extension, see Casting a tab or entire
desktop ( support.google.com/googlecast/answer/3228332 ).
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Restart your board. See the Standby button in Standby button on page 4.
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If you’ve restarted your interactive flat panel and still don’t see the interactive flat panel's
name in the list of devices, wait several minutes and try to connect to the interactive flat panel
again.
Why am I experiencing performance issues?
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Not all devices are designed for video encoding for Screen Sharing, so video streaming might
not behave as expected.
See Evaluating the effect of Screen Share on your network data usage in the SMART kapp iQ