SMART 6000S Pro, Installation And Maintenance Manual

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smarttech.com/kb/171414 51
Chapter 5 Troubleshooting
The display isn’t turning on 51
The display is turning on when it shouldn’t 52
The screen is blank or there’s a problem with the image on the screen 52
There’s no sound or there’s a problem with the sound 54
Touch isn’t working as expected 55
The pens and erasers aren’t working as expected 55
iQ apps aren’t working as expected 56
SMART software on connected computers isn’t working as expected 57
The SMART OPS PC module isn’t working as expected 57
Contacting your reseller for additional support 57
This chapter explains how to resolve a variety of common issues with the display. If your specific issue
isn’t described here or the solutions to the symptoms don’t work, refer to the SMART knowledge base for
additional troubleshooting information.
community.smarttech.com/s/topic/0TOU0000000kAJ0OAM/interactive-displays?tabset-823c7=2
The display isn’t turning on
Symptom Troubleshooting steps
The power light isn’t lit.
l
Make sure the power cable is securely fastened to the power outlet and the display.
Note
If the power cable is connected to a power bar, make sure the power bar is
securely fastened to the power outlet and turned on.
l
Make sure the switch beside the AC power inlet is in the ON (I) position.
l
Make sure the power outlet is working by testing it with a different device.
l
Make sure the power cable is working by testing it with a different device.
The power light is lit, but the screen is
blank.
l
Press the Power button on the convenience panel or the remote control.
l
Make sure the proximity sensors aren’t blocked.
l
Restart the display.
See Turning off, turning on, and resetting the display on page 45.
l
Determine if the problem is with the video.
See The screen is blank or there’s a problem with the image on the screen on the
next page.