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TROUBLESHOOTING GUIDE FOR THE SMART BOARD 6052I INTERACTIVE
DISPLAY
To troubleshoot using
LED status and
diagnostic lights
1. Observe the diagonostic and status lights on the touch connection panel behind
the interactive display.
2. Use the following table
Diagnostic
LED
Status
LED
Touch connection panel
condition
Solution
Off
Off
Touch connection panel is
turned off or power cable is
disconnected.
Connect the power cable to the
touch connection panel.
Off
Flashing
green
Software is starting or
touch connection panel is
initializing.
Don’t touch your panel until
initializing is complete.
Green
OR
Alternating
green and
orange
Green
Touch connection panel is
functioning within normal
parameters.
None.
Flashing
green
Green
No SMART software
detected.
Start SMART software.
Green
OR
Alternating
green and
orange
Red
Error detected.
Run the
SMART Connection
Wizard
’s troubleshooting
procedures to determine the
cause.
Flashing
red
Red
No USB connection.
Check the cable between the
touch connection panel and
computer.
Flashing
green
Red
No SMART software
detected.
Start SMART software, and
then run the
SMART
Connection Wizard
’s
troubleshooting procedures
.
Flashing
orange
Red
SMART software isn’t
responding.
Restart your computer.
Diagnostic LED
Status LED
