Troubleshooting
SMA America, LLC
82
SWebBox-BUS-eng-111033
User Manual
Sunny WebBox does
not transmit data via FTP
push. The "NETCOM"
LED glows red.
The FTP push function is
deactivated.
Activate the FTP push function of the
Sunny WebBox (see section 9.4 ”FTP
Push Function” (page 55)).
You are not connected to the
Internet.
Reestablish Internet access. If necessary,
contact your Internet service provider.
The Sunny WebBox FTP push
function is not set correctly.
Check that the server address, the user
name and the password are set correctly
in the FTP push settings (see section
9.4 ”FTP Push Function” (page 55)).
Check whether the user has write
authorizations to the server's upload
directory (see section 9.4 ”FTP Push
Function” (page 55)).
Check whether the server port is set to the
correct value (see section 9.4 ”FTP Push
Function” (page 55)).
Test the Sunny WebBox FTP push
function (see section 9.4 ”FTP Push
Function” (page 55)).
After an FTP download,
the Internet Explorer
shows old
Sunny WebBox data.
Given the way Microsoft
Internet Explorer handles cache,
the Sunny WebBox may load
outdated data.
Use an FTP client such as FileZilla to load
data from the internal FTP server of the
Sunny WebBox.
The Sunny WebBox
daily reports and
monthly reports are
incomplete.
The Sunny WebBox attempts the
next upload before the current
data transmission is finished. The
data transmission starts over
again.
Reduce the maximum number of upload
attempts in a time window (see section
10.6 ”Setting Data Upload” (page 67)).
The events in the event
report do not appear in
the usual positions
under "Time".
The time settings of the
Sunny WebBox and the
connected device do not match.
Synchronize the time settings of the
Sunny WebBox and the connected
device (see respective manuals).
Events in the event
report do not appear in
the language you
selected.
The text messages for events in
the connected device are not in
the language you selected.
None
Problem
Cause
Rectification
