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SMA HM-BT-10 Installation Manual Download Page 62

9  Troubleshooting

SMA Solar Technology AG

62

HoMan-IA-en-17

Installation Manual

9.4  Using the Sunny Home Manager Assistant

The Sunny Home Manager Assistant will help you configure the Sunny Home Manager for your 
network if it does not automatically connect to Sunny Portal.
In addition, you can use the Sunny Home Manager Assistant to display the latest connection status to 
Sunny Portal, the network settings and the connected BLUETOOTH devices, and save these as a log 
file. If servicing should be necessary, the SMA Service Line can use this log file to analyze the 
problem.

Procedure

1. Use a network cable to connect the computer to the router to which the Sunny Home Manager 

is connected.

2. In the download area at www.SMA-Solar.com, download the Sunny Home Manager Assistant 

for the operating system of your computer.

or

Insert the CD provided into the drive of your computer.

3. Start the Sunny Home Manager Assistant by double-clicking on the file name.
4. Follow the instructions given in the Sunny Home Manager Assistant.

9.5  Error in the Sunny Home Manager Assistant

While the PV System Setup 
Assistant is performing the 
device search, the status LED of 
the Sunny Home Manager first 
flashes red for one to two 
minutes . After this, the status 
LED glows green again. 

Device detection takes a few minutes longer.

Corrective measures:

• No measures are required.

Problem

Cause and corrective measures

The Sunny Home Manager 
Assistant does not detect a 
Sunny Home Manager.

The computer with the Sunny Home Manager Assistant is not 
connected to the router to which the Sunny Home Manager is 
connected.

Corrective measures:

• Connect the computer with the Sunny Home Manager 

Assistant to the router to which the Sunny Home Manager is 
connected.

Problem

Cause and corrective measures

Summary of Contents for HM-BT-10

Page 1: ...HoMan IA en 17 Version 1 7 ENGLISH Installation Manual SUNNY HOME MANAGER...

Page 2: ...nty conditions from the Internet at www SMA Solar com Software Licenses The licenses for the software modules used can be found on the CD provided Trademarks All trademarks are recognized even if not...

Page 3: ...1 4 1 3 LEDs 22 4 1 4 System Requirements 24 4 2 SMA Radio Controlled Socket 25 4 2 1 Functions 25 4 2 2 LED Display 26 5 Preparing for Mounting and Commissioning of the Sunny Home Manager 28 5 1 Prep...

Page 4: ...rgy Meters with S0 Interface 38 7 3 Replacing Energy Meters 41 7 4 Connecting the Sunny Home Manager to the Router 41 7 5 Connecting a Device to be Controlled via a Data Exchange Protocol 41 7 6 Suppl...

Page 5: ...e Manager after Resetting the Sunny Home Manager System 64 9 8 Resetting the SMA Radio Controlled Socket to Default Settings 65 10 Decommissioning 66 10 1 Disassembling the Sunny Home Manager 66 10 2...

Page 6: ...or qualified persons Only persons with the appropriate skills are allowed to perform the activities described in this document see Section 2 3 Skills of Qualified Persons page 13 Further Information L...

Page 7: ...ate injury 05 Indicates a situation which if not avoided can result in property damage Information that is important for a specific topic or goal but is not safety relevant Indicates a requirement for...

Page 8: ...OOTH Piggy Back Plus BLUETOOTH Piggy Back SMA BLUETOOTH Piggy Back Off Grid BLUETOOTH Piggy Back Off Grid SMA BLUETOOTH Repeater SMA BLUETOOTH Repeater Outdoor BLUETOOTH Repeater Sunny WebBox Sunny We...

Page 9: ...r property damage Do not use the Sunny Home Manager in systems which include a Sunny WebBox For safety reasons it is not permitted to modify the product or install components that are not explicitly r...

Page 10: ...uct if they can cause injuries or fires if unintentionally switched on e g iron Only connect loads to the product if they are suitable for the voltage and power range of the wall outlet and the produc...

Page 11: ...15000TLHE 10 STP 20000TLHE 10 from firmware version 2 10 20 R STP 5000TL 20 STP 6000TL 20 STP 7000TL 20 STP 8000TL 20 STP 9000TL 20 from firmware version 2 00 15 R Inverters with BLUETOOTH Piggy Back...

Page 12: ...in the Sunny Home Manager system the Sunny Home Manager will no longer query the power data of the SMA inverters directly from the inverters via BLUETOOTH or Speedwire but will receive the power data...

Page 13: ...ast 500 pulses per kWh Routers SMA Solar Technology AG recommends the use of a router that supports DHCP Other Devices Heat pump Stiebel Eltron WWK 300 Heat pump Tecalor TTA 300 Miele home devices e g...

Page 14: ...ger indoors and in a dry environment keeping it away from liquids Do not open the plug in power supply 65 0 Risk of injury due to incorrect cable routing Incorrectly routed cables may cause a tripping...

Page 15: ...l outlet Risk of injury and fire due to unintentional and unattended switching on of loads Loads that are activated via an SMA radio controlled socket unintentionally and while unattended can cause in...

Page 16: ...included in the scope of delivery Scope of Delivery of SMA Radio Controlled Socket Figure 2 Components included in the scope of delivery Position Quantity Designation A 1 Sunny Home Manager B 1 Plug...

Page 17: ...out of energy meter data and data from SMA devices with BLUETOOTH or Speedwire communication interface Transmission of data to Sunny Portal Support for increased self consumption Limitation of active...

Page 18: ...Internet connection to Sunny Portal and sends the read out data to Sunny Portal via a router Using Sunny Portal the Sunny Home Manager enables monitoring of the system a display of the PV energy avai...

Page 19: ...n In accordance with the PV system operator s specifications and taking the determined time periods into account the Sunny Home Manager controls switch on and switch off of the loads Also SMA radio co...

Page 20: ...feed in Taking the PV yield forecast and the consumption forecast into account the timing and duration of battery charging are controlled and the battery charge is optimized according to the available...

Page 21: ...PV system is required to implement grid management services 4 1 2 Type Label The type label clearly identifies the product The type label is located on the back of the product You can read off the fol...

Page 22: ...ian EMC standards FCC marking The product complies with the requirements of the applicable FCC standards BLUETOOTH Wireless Technology The product has a BLUETOOTH interface Data matrix code 2D code fo...

Page 23: ...D status Explanation Glowing green The household is being supplied with energy from the PV system only Flashing green and orange intermittently The household is being supplied with energy from the PV...

Page 24: ...ported web browsers Google Chrome from version 14 0 Microsoft Internet Explorer from version 8 Mozilla Firefox from version 5 Opera from version 11 0 Safari from version 5 0 Recommended display resolu...

Page 25: ...he Sunny Home Manager Measuring the energy consumption of the connected loads Improving the wireless connection between BLUETOOTH devices Implementing Control Commands of the Sunny Home Manager The Su...

Page 26: ...play Position Designation Explanation A LED display Displays status operating modes and NetIDs B Touch key Operation of the SMA radio controlled socket LED status Operating mode status of the SMA radi...

Page 27: ...g the SMA radio controlled socket from the outlet Otherwise the SMA radio controlled socket could be damaged LED status Explanation Glowing blue The BLUETOOTH connection to the Sunny Home Manager is g...

Page 28: ...of your system determine a free NetID at the planned mounting location of every BLUETOOTH device and make a note of this see Sunny Explorer manual 2 For all devices that are to communicate with the S...

Page 29: ...utlet The upper horizontal LED glows red for approximately ten seconds then the vertical LEDs glow green for approximately four seconds 2 As soon as the LED display shows 0 keep tapping the touch key...

Page 30: ...d on the router or modem you might have to adjust the firewall rules On a router or modem with NAT Network Address Translation no port forwarding should be set up This will help prevent potential comm...

Page 31: ...th of 30 m A minimum distance of of 1 m must be maintained from devices using the 2 4 GHz radio spectrum e g WLAN devices microwave ovens This will prevent reduced connection quality and data transmis...

Page 32: ...ystem must be commissioned see Section 5 1 Preparing for BLUETOOTH Communication page 28 Procedure 1 Supply the Sunny Home Manager with voltage via the plug in power supply see Section 7 6 1 After app...

Page 33: ...the screw anchors into the holes 5 Screw in the screws leaving approximately 6 mm protruding from the wall 6 Hook the Sunny Home Manager onto the screws Ensure that the heads of the screws are engage...

Page 34: ...ED Status display of BLUETOOTH connection D Meter 1 Pin connector for 1 purchased electricity meter with D0 or S0 interface or 1 bidirectional meter with D0 interface for grid feed in and purchased el...

Page 35: ...of Enclosure Figure 13 Terminal on the right side of the enclosure Left Side of Enclosure Figure 14 Terminal on the left side of the enclosure Position Designation Explanation A USB port Currently wi...

Page 36: ...ification Description A GND Voltage supply Ground B TX Transmitter output Transmit D0 C RX Receiver input Receive D0 D VCC_D0 8 Volt Voltage supply output Voltage supply for the optical probe Pin Sign...

Page 37: ...nergy Meters with D0 Interface Additionally required material not included in the scope of delivery Cable with optical probe and 4 pole plug see Section 12 Accessories page 73 Requirements for energy...

Page 38: ...3 For bidirectional meters for grid feed in and purchased electricity insert the four pole plug into the pin connector Meter 1 3 Use the labels provided to mark each cable with the pin connector and e...

Page 39: ...h For the function Limitation of active power feed in energy meters with an S0 interface must have the following pulse rates For systems with maximum permitted grid feed in of more than 1 500 W at lea...

Page 40: ...nto the lower contact pin row For purchased electricity meters insert the four pole plug into the pin connector Meter 1 For feed in meters insert the four pole plug into the pin connector Meter 2 For...

Page 41: ...olled via a Data Exchange Protocol Devices controlled by the Sunny Home Manager via a data exchange protocol are not connected to SMA radio controlled sockets but are connected to the Sunny Home Manag...

Page 42: ...2 Supplying the Sunny Home Manager with Voltage via the Top Hat Rail Power Supply As an alternative to the plug in power supply you can supply the Sunny Home Manager with voltage using a top hat rail...

Page 43: ...DC insulated conductor into contact pin 3 and the DC insulated conductor into contact pin 4 of the four pole plug 9 If no energy meter is connected to the four pole plug insert the four pole plug int...

Page 44: ...LED intermittently flashes green and orange The status LED is not intermittently flashing green and orange It is possible that the Sunny Home Manager is not correctly connected to the router Ensure t...

Page 45: ...ample if there is a proxy server in your network or if your router does not support DHCP If the status LED is continuously flashing red or you have to manually configure the IP address in your network...

Page 46: ...stem Setup Assistant opens 2 Select Next The page User registration opens Registering as a New User in Sunny Portal 1 Activate the field I am not yet registered and select Next 2 Enter the necessary d...

Page 47: ...ETOOTH and Speedwire devices for the user group Installer If necessary set a uniform system password for all BLUETOOTH and Speedwire devices see Sunny Explorer Help Procedure 1 Activate the field Crea...

Page 48: ...of the BLUETOOTH and Speedwire devices see troubleshooting see Section 9 3 Errors during Registration in Sunny Portal page 56 or The PV System Setup Assistant lists own and third party devices See tro...

Page 49: ...y Home Manager system select To the PV system The Sunny Home Manager system opens 5 Enter the system properties see user manual Sunny Home Manager in Sunny Portal Connected energy meter type Drop down...

Page 50: ...switched on or off in this mode On The connected load can draw electric current Off The connected load cannot draw electric current Manually switched on The SMA radio controlled socket is switched on...

Page 51: ...ed operating mode 3 To adopt the operating mode wait approximately one second Do not tap the touch key After approximately two seconds the SMA radio controlled socket audibly switches to the selected...

Page 52: ...nager from the voltage supply and then reconnect see Section 7 6 If the status persists contact the SMA Service Line Flashing red The Sunny Home Manager cannot establish a connection to Sunny Portal I...

Page 53: ...or at least one device is not connected to the Sunny Home Manager event type Disturbance Corrective measures Call up the event in the system log book of Sunny Portal see user manual Sunny Home Manager...

Page 54: ...dress line enter e g www SMA Solar com and confirm with the Enter key If the Internet connection is permanently impaired ensure that the router is functioning correctly If necessary contact the Intern...

Page 55: ...the PV system see Section 5 1 3 page 29 There may already be more than one additional master in your BLUETOOTH network e g Sunny Beam and computer with Sunny Explorer As a result the Sunny Home Manag...

Page 56: ...he PV System Setup Assistant cannot establish a connection to the Sunny Home Manager It is possible that the Sunny Home Manager is not correctly connected to the router or It is possible that the Sunn...

Page 57: ...a connection to these inverters during this time Corrective measures Select Skip forward and continue with registration After registration add devices to the system as new devices when there is suffic...

Page 58: ...possible that the SMA device is not correctly connected to the router or is not supplied with voltage Corrective measures Ensure that the SMA device is correctly connected to the router and supplied w...

Page 59: ...nload area at www SMA Solar com The router network switch used in the network deactivates the LAN ports when they appear to be inactive in order to save energy As a result it is not possible to establ...

Page 60: ...pleted Corrective measures Perform a complete reset of the Sunny Home Manager see Section 9 6 It is possible that the Sunny Home Manager is not correctly connected to the router Corrective measures En...

Page 61: ...gistration without selecting the inverters 2 Once there is daylight and the inverters are switched on log in to Sunny Portal and add the inverters as new devices to the Sunny Home Manager system using...

Page 62: ...e operating system of your computer or Insert the CD provided into the drive of your computer 3 Start the Sunny Home Manager Assistant by double clicking on the file name 4 Follow the instructions giv...

Page 63: ...e energy consumption LED are intermittently flashing orange To completely reset the Sunny Home Manager press the reset button until the status LED and the energy consumption LED are intermittently fla...

Page 64: ...E MANAGER in Sunny Portal Reassigning the Sunny Home Manager to the Sunny Home Manager System via the PV System Setup Assistant Requirement You must be the PV system administrator for user roles and u...

Page 65: ...to default settings in the following cases You wish to operate the SMA radio controlled socket in a different system You wish to reset the measured values of the SMA radio controlled socket Procedure...

Page 66: ...work terminal of the Sunny Home Manager 5 Unplug the other end of the network cable from the router 6 If the Sunny Home Manager is mounted on the wall push the Sunny Home Manager upwards and remove it...

Page 67: ...r Shipping Pack the device for shipment Use the original packaging or packaging that is suitable for the weight and size of the device see Section 11 Technical Data page 68 10 3 Disposing of the Sunny...

Page 68: ...ce Great Britain Canada Luxembourg Portugal Spain Czech Republic Austria Switzerland USA Mechanical Data Width x height x depth 170 mm x 124 5 mm x 41 5 mm Weight 220 g Voltage Supply Voltage supply P...

Page 69: ...ng 5 to 95 Degree of protection in accordance with IEC 60529 IP20 Maximum altitude above MSL Mean Sea Level 2 000 m Communication Interface to Other Devices SMA devices BLUETOOTH Speedwire Devices con...

Page 70: ...x depth 118 mm x 76 mm x 56 mm Weight 156 g Voltage Supply Voltage 100 V to 240 V Frequency 50 60 Hz Maximum current 16 A Minimum power consumption 0 25 W Maximum power consumption 1 5 W Maximum swit...

Page 71: ...ondensing 5 to 95 Maximum altitude above MSL 3 000 m Communication Interface to Other Devices Sunny Home Manager BLUETOOTH Speedwire Maximum Range BLUETOOTH maximum range in free field conditions 100...

Page 72: ...Manual TaiyTech TYT251200200EU 3000M Mechanical Data Width x height x depth 92 0 mm x 90 6 mm x 36 0 mm Weight 190 g Voltage Supply Voltage 100 V AC to 240 V AC Frequency 50 60 Hz Maximum current 0 8...

Page 73: ...the following overview If required you can order these from SMA Solar Technology AG or from your distributor Designation Brief description SMA order number Optical probe Cable with optical probe and f...

Page 74: ...free for Australia 1800 SMA AUS 1800 762 287 International 61 2 9491 4200 Belgien Belgique Belgi SMA Benelux BVBA SPRL Mechelen 32 15 286 730 Brasil Vide Espa a Espanha esko SMA Central Eastern Europ...

Page 75: ...bourg Siehe Belgien Voir Belgique Magyarorsz g l sd esko Csehorsz g Nederland zie Belgien Belgi sterreich Siehe Deutschland Per Ver Espa a Polska Patrz esko Czechy Portugal SMA Solar Technology Portug...

Page 76: ...17 Installation Manual SMA Solar Thailand Co Ltd 66 2 670 6999 SMA Technology Korea Co Ltd 82 2 508 8599 971 2 234 6177 SMA Middle East LLC Other countries International SMA Service Line Niestetal Tol...

Page 77: ...www SMA Solar com SMA Solar Technology...

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