9 Troubleshooting
SMA Solar Technology AG
60
HoMan-IA-en-17
Installation Manual
The PV System Setup Assistant
lists own and third-party
devices.
A different BLUETOOTH system within radio range of the
Sunny Home Manager is using the same NetID as your
BLUETOOTH system.
Corrective measures:
• Find a free NetID for your system using Sunny Explorer
(see Sunny Explorer help).
• Adjust the new NetID in all devices.
The PV System Setup Assistant
cannot find a Sunny Home
Manager with the serial number
and registration ID entered.
The serial number and/or the registration ID may have been
entered incorrectly.
Corrective measures:
• Ensure that the entries are correct.
It is possible that the registration procedure was previously
initiated but not completed.
Corrective measures:
• Perform a complete reset of the Sunny Home Manager
(see Section 9.6).
It is possible that the Sunny Home Manager is not correctly
connected to the router.
Corrective measures:
• Ensure that the Sunny Home Manager is correctly
connected to the router (see Section 7.4).
DHCP is possibly not activated on your router or there is a proxy
server in your network. For this reason, Sunny Home Manager
cannot establish a connection to Sunny Portal.
Corrective measures:
• Establish the connection to Sunny Portal using the
Sunny Home Manager Assistant (see Section 9.4,
page 62).
The Sunny Home Manager has already been assigned to a
system in Sunny Portal with your e-mail address.
Corrective measures:
• Delete the Sunny Home Manager from the system (see user
manual "SUNNY HOME MANAGER in Sunny Portal").
or
• Re-register the Sunny Home Manager with the PV System
Setup Assistant (see Section 9.7, page 64).
Problem
Cause and corrective measures