Skywell 5T1.5, User Manual, Page: 11 / 16

11
TROUBLESHOOTING TIPS
PROBLEM POSSIBLE CAUSES HOW TO SOLVE
No hot
water
1. There is no power to the
outlet, machine is not
plugged in, or power
switch is off
2. Water levels are too low
3. Pump is not working
1. Ensure that the power outlet has power by
testing another safe device.
2. Allow machine to generate additional water,
or you can expedite by adding clean water
to the collection tank.
3. Add water to collection tank and wait for 30
minutes while machine is plugged in. If there is
still no water being dispensed from hot tank,
call for service.
No cold
water
1. There is no power to the
outlet, machine is not
plugged in, or power
switch is off
2. Water levels are too low
3. Water has had insuffici-
ent time to cool.
4. Potential compressor
cooling system problem
if there is no cold water
and unit doesn’t cool
water after one hour of
running continuously.
5. Pump is not working
1. Ensure that the power outlet has power by
testing another safe device.
2. Allow machine to generate additional water,
or you can expedite by adding clean water
to the collection tank.
3. Allow additional time for cooling, which can
take multiple hours if machine has just been
plugged in or is empty.
4. Check to see if the condenser coils (black
tubing at the back) are radiating heat or not.
If the area is not hot, call for service.
Water does
not taste
good
1. Water filters have not
been replaced
recently enough
2. Water filters are new
and still being broken
in.
3. Air filter is dirty
4. Collection tank needs
to be cleaned
1. Replace water filters (see page 10)
2. Flush the filters (see page 6)
3. Clean the air filter (see page 9)
4. Clean the collection tank (see page 9)
Water leaking
from unit
1. Collection tank lid is
not aligned correctly.
2. Filters not seated
correctly in filter
manifold.
3. Water line cracked.
4. Level sensors are out of
the tank.
1. Ensure that the lid to the collection tank is
perfectly covering it and is firmly in place.
2. Remove water filters and put back in place,
ensuring tight fit (see page 10)
3. Open cabinet door at front of unit and see if
you can find a drip. Replace line if possible or
call for service.