Form 38054 Rev 1902
Page 30 of 32
Troubleshooting
Troubleshooting Guide
Issue
Possible Solutions
My pump is in an e-Cradle with appropriate power supply and
communication cable, but will not communicate with my PC
1. Ensure DataTrac Pro is installed properly on PC.
2. Re-launch DataTrac Pro Software.
3. Check cable connections.
4. Check for a
fi
rm connection in chained pump cradles.
5. Ensure CalChek Communication Cable is removed from cradle or chain of cradles.
My touch screen is frozen and/or power button will not respond.
Reset the pump
(see Resetting the Pump Manually)
.
User may replace external components such as the inlet
fi
lter, battery, protective screen cover, and/or belt clip. Service must be done by
SKC to maintain performance and IS rating. Warranty is void if pumping compartment is opened by user.
Resetting the Pump Manually
If pump will not respond to touch screen commands, reset the pump microprocessor manually.
1. Remove
ba
tt
ery pack, and then reinstall the ba
tt
ery pack.
See Replacing the Ba
tt
ery Pack
.
2. Touch
screen.
a. If screen is responsive, continue pump operation.
b. If screen remains unresponsive, proceed to Step 3.
3. Remove
ba
tt
ery pack
(see Replacing the Ba
tt
ery Pack)
. Lay pump
case on a
fl
at surface with the AirChek TOUCH logo facing
upward.
4. Locate the two protruding power control board contacts on
bo
tt
om of pump case.
5. Rest a metal paperclip across the 2 control board contacts
labeled “RESET” for at least 8 seconds, and then remove
paperclip.
Do not use a sharp object on contacts. Do not damage contacts.
6. Reinstall
ba
tt
ery pack immediately
(see Replacing the Ba
tt
ery Pack); check pump responsiveness.
Note:
Ensure that ba
tt
ery is charged at least
25% (ba
tt
ery status icon on Home screen should show two bars).
An SKC logo screen with
fi
rmware version number displays when pump is powered on initially after a
manual reset or
fi
rmware upgrade.
Pump Service
Pumps under warranty should be sent to SKC Inc. for servicing.
See Limited Warranty and Return Policy.
Touch both “RESET”
contacts with paperclip
for 8 seconds.