47
7.
The guarantee commences from date of purchase. A proof of purchase is required as part of the validation to
receive a warranty service. A sales receipt showing the original date of purchase is considered proof of
purchase no other documentation will not be accepted.
8.
The guarantee shall not cover any fault or defect caused by faulty installation, including failure to observe the
installation instructions supplied with the product. Accordingly the company will charge a fee to cover the
cost to the company of travel and/or time spent to rectify a product which is incorrectly or improperly
installed and for any parts that may have been so damaged due to this. The company will advise the amount
of such fee and take your credit or debit card details prior to our engineer’s visit. The fee will be charged to
your credit or debit card if the defect is other than a manufacturing fault.
9.
The guarantee is non-transferable and is made to the first retail purchaser provided that the sale is made
through an approved company stockist.
10.
Any installation labour transportation or other related costs/expenses arising from defective parts/rapier
replacement or otherwise of same will not be covered by this guarantee nor shall the company assume
responsibility for same. Furthermore the company shall not be responsible for any indirect or consequential
damages except as provided by law.
11.
The appliance must be kept free from dust, dirt and debris by the user, in accordance with the cleaning
instruction
12.
All other guarantees expressed or implied with respect to the product, its components, and accessories or any
obligations/liabilities on the part of the company are hereby expressly excluded so far as permitted by law.
13.
The company neither assumes nor authorises any third party to assume on its behalf any other liabilities with
respect to the sale of the appliance.
14.
The guarantee does not apply to other non Sirocco products such as prefabricated flue boxes and flues.
15.
The company will not be responsible for: (a) Inadequate or inappropriate flueing, chimneys etc; (b) down
drafts or spillage caused by environmental conditions such as nearby trees, buildings, rooftops, hills or
mountains; (c) inadequate ventilation or negative air pressure caused by mechanical systems such as
extraction fans, cooker extraction hoods, clothes driers etc
16.
The guarantee is void if: (a) the fire has been operated in atmospheres contaminated by chlorine, fluorine, or
other damaging chemicals; (b) the fire is subjected to long periods of dampness or condensation.
17.
The guarantee shall not cover: (a) any damage to the combustion chamber or the heat exchanger or other
components due to water or weather damage which is the result of, but not limited to improper
chimney/venting installation; (b) any fault or defect caused by failure to observe the user instructions
supplied with the product or by any alteration, modification, wilful abuse, accident, careless operation or miss-
use of the product or by any external sources e.g. transit damage or weather..
18.
The guarantee will not cover an appliance that has been found damaged or incomplete prior to installation
but is there after installed without being corrected by sirocco beforehand or removed from the installation
prior to Sirocco inspecting.
19.
The guarantee will not cover an appliance that has been subsequently removed without Sirocco having the
opportunity to inspect the appliance or without the prior written consent of Sirocco
20.
Validation of your installation will be required prior to warranty service/repair; there will be a fee for this. No
other validation will be accepted by Sirocco.
21.
The guarantee shall not cover: (a) surface crazing of fibre components e.g. matrix, coals liners etc; (b)
batteries; (c) cosmetic blemishes to polished metal and painted surfaces.
22.
Some components are categorised as “user serviceable parts” and will not be carried out as a service visit,
these include ceramic components, decorative trims and fronts, batteries, some electrical and electronic
components etc
23.
Repairs carried out under the guarantee do not extend the guarantee period. Any parts removed during
guarantee repairs become the property of the company.
24.
The guarantee is in addition to, and does not affect, your statutory and other legal rights.
In Addition to the above the following terms and conditions apply to extended 5 year warranty;
25
Extended 5 year parts warranty has to be issued by an appointed Sirocco Premier stockiest, no other stockists
are authorised to issue these warranties
26
The warranty approval number issued by the stockist must be entered at the time of registration (this can be
completed on our website)
27
The extended warranty gives an addition 4 years parts only warranty commencing from the 1
st
anniversary of
the date on purchase, this is limited to the repair or replacement of parts found to be defective in material or
Summary of Contents for Royal Solo Apex
Page 38: ...38 SECTION 20 LIST OF SPARES Royal 600 Manual Controls C1 C 4 C2 C3 B1 ...
Page 39: ...39 SECTION 20 LIST OF SPARES Royal 1000 Manual Controls A5 A6 A4 A7 C1 C 4 C2 C3 B1 ...
Page 40: ...40 Royal 400 Remote Control A5 A6 A4 A7 C1 C 4 C2 C3 ...
Page 41: ...41 Royal 600 Remote Control A2 A3 A4 A1 A2 A3 A1 A4 ...
Page 42: ...42 Royal 1000 Remote Control 5E 2E 3E 4E 6E 13E 10E 12E 7E 11E A1 A2 A3 A4 ...
Page 43: ...43 Royal 400 Ceramics Royal 600 Ceramics Royal 1000 Ceramics F1 F3 F5 ...
