Sirius XM RAdio XM Onyx, User Manual

Page: 93 / 119

93
If you see this on the screen: Try this:
Loading • Your OnyX is acquiring audio or program
information This message usually goes away in a
few seconds.
Updating • Your OnyX is updating with the latest encryption
code. Wait until the update is done.
• You may be trying to tune to a channel that is
blocked or unavailable. Tune to another channel.
— • No program information, such as artist name, song
title, or channel exists.
If this happens: Try this:
You do not receive all the
channels to which you subscribed • Ensure that you have subscribed to the service by
following the steps in “Subscribe” on page 48.
• Go to https://care .siriusxm .com/retailrefresh_view .
action and follow the directions to refresh your
Radio.
• Call 1-800-967-2346 for further assistance.
Audio sounds too soft • Raise the volume of your stereo system or increase
the audio level of your OnyX until the sound quality
improves. Refer to “Set Audio Level” on page 81.
No audio when using the Aux In
Cable or Cassette Adapter • Check all cables between your OnyX and your
vehicle’s stereo system for a firm and secure
connection.
• Ensure you have selected the proper input source
on your vehicle’s stereo system.
• Increase the audio level of OnyX. Refer to “Set
Audio Level” on page 81.
• If you are using the Vehicle Dock that came with
the Universal Xpress Car Kit, ensure that the FM
Transmitter in OnyX is turned Off.