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Still experiencing problems?
Check out the FAQ’s on our website
www.simpleaudio.com/
support/faqs
or contact your Simple Audio retailer.
Troubleshooting
If you just can’t get something to work,
check this list first.
Symptom
Possible solution
No power indicator
Check the power outlet and the fuse. If both are working, there
may be a fault with the Roomplayer. Speak to your retailer and
arrange for the unit to be checked.
No sound from any source
Check that your Roomplayer is on and appearing in your Desktop
Controller software. Check the connections to all components in
the system are correct. Check that the volume on your Desktop
Controller is turned up. If you have connected headphones, this
will mute the sound. Check that your speakers or other external
amplifiers are connected and switched on.
No sound from iPod, iPhone, TV etc.
If you have connected an external device like an iPod, iPhone
or TV you should make sure that it is playing and that its volume
control is set correctly. You may also wish to alter the gain
settings via your Desktop Controller found under
System
,
Roomplayer Setup
.
Can’t control Roomplayers using the iOS
Controller app
Check that your mobile device is within range of your wireless
router. The signal strength indicator at the top of your iPod screen
will show the quality of the connection. If you have a signal, check
that your device is on the same network as the Roomplayers, it is
possible that your device has joined another network
Music library is ‘unavailable’
Check that the computer that stores the music library is switched
on and still on your network. The library will reappear when the
computer rejoins your network.
Can’t see or save radio stations or playlists
Check that you have set up a user profile. If you have, you will
need to select your username. If you still can’t see radio stations
then it is possible that your internet connection is down. Once
connected you will be able to see and save radio stations for
individual users.
Can’t see some of my albums
Check the ‘
R
’ button in Library view. This lists the number of
albums that have not been imported. It is often the case that
missing albums have incompatible file formats.
Can’t see some of my artwork
Your Desktop Controller will show the artwork stored in your
original music library. Check that you can see it in your iTunes
library or your current media player. If not visit our FAQ’s for
detailed information.