Silvercrest 345185 2004, Operating Instructions Manual

Page: 22 / 57

SND 3600 D3
■ 18 │
GB
│
IE
│
NI
Troubleshooting
The following table will help you to identify and rectify minor
malfunctions:
Fault Possible cause Remedy
PWR LED
1
does
not light up .
The device is not
correctly connected .
Connect the device .
Poor image quality .
Dust on the scanner's
background lighting .
Clean the back-
ground lighting (see
section "Cleaning") .
Dust on the film/slide . Clean the film/slide .
The scanned images
are blurred .
The lens of the scanner
has fogged up due to
temperature differences . Wait until the device
has acclimatised to
room temperature .
Scanner is not recog-
nised by the computer
after software instal-
lation .
The scanner is not con-
nected to the USB port
on the computer . Connect the device
to a USB port on
your computer .
The USB port on the
computer is defective .
Connect the device
to a different USB
port on your com-
puter .
The computer needs to
be rebooted . Restart your com-
puter .
The scanner cannot
be operated via the
software .
An anti-virus program is
blocking the functional-
ity of the scanner or the
software .
Check the settings
on your anti-virus
program .
NOTE
► If the above-mentioned solutions do not resolve the problem,
please contact Customer Service (see section
Service ) .