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14. Warranty
What Does This Warranty Cover?
Home Skinovations, its applicable affiliates (hereinafter: Home Skinovations) or the authorized dealer
from whom you purchased your Silk’n product (hereinafter: the Device) shall repair or replace the
Device, if any material defects caused by Home Skinovations are discovered in the Device during the
warranty period, whether in the body of the Device or its operation.
Who is entitled to warranty by virtue of this warranty certificate?
Only you, the original buyer of the Device who purchased the Device from Home Skinovations or its
authorized dealers, are entitled to receive the warranty specified in this warranty certificate. In order
to be entitled to the warranty service, you need to provide a proof that you are the original buyer
of the Device by presenting an original receipt for purchase of the Device. This warranty is not an
international warranty. The warranty will only be honored in the country in which the authorized
dealer or the Home Skinovations entity from whom you purchased the Device, are located. For a list of
Home Skinovations’ authorized dealers see: www.silkn.com/For_International_Visitors.
What period does this warranty certificate cover?
The warranty covers repair requests received within one year (1) from the Device’s original purchase
date. Repair requests after one year (1) from the date of purchase are not covered by this certificate
of warranty. Repair requests regarding a Device that was repaired or replaced must be submitted no
later than: (a) one year (1) from the original purchase date of the Device or (b) ninety (90) days from
the date that the repaired or replaced Device was returned to you, the later to occur. If a sticker is
attached to your Device stating a warranty period longer than that indicated above, the warranty
period mentioned on the sticker will apply, and the Device will be repaired or replaced as part of the
warranty until such period expires.
If you purchased the Device in an EU country, you have an additional year (according to the EU-
Directive 1999/44) to claim for deficiencies or malfunctioning of your Device, which were present
at the time of purchase, but were not apparent then, as determined by Home Skinovations or the
authorized dealer. In order to make this extended warranty effective you must contact the authorized
dealer from whom you purchased the Device or the local service center and notify them about the
production fault immediately, and no later than 60 days after detecting the fault.
How to get service for the warranty?
For further instructions how to obtain warranty service and for contact details of the service centers
close to you, visit: www.silkn.com/For_International_Visitors, or contact your local authorized dealer,
or call our Help Desk at:
North America: Tel: 1-877-DO-SILKN (1-877-367-4556) / Email: [email protected]
European countries: (Including all member states of the European Union, Switzerland, Norway and
Russia) Tel: +31-0-180-330-550 / Email: [email protected]
Japan: Tel: 0120-110-469 / Email:[email protected]
Israel: Tel: 1-700-700-309, Email: [email protected]
Other countries: Email: [email protected]
When asking for customer services you may be asked to fill in a form for returning the product and you
shall receive a reference number. In case of a defect that is not covered by the warranty for whatever
reason, Home Skinovations can charge you for the shipping and repair costs if you agreed to repair
the Device at your expense.
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