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SGI
®
Altix
®
XE210 User’s Guide
91
•
If you are running the software from a CD-ROM or DVD-ROM, try a different disk.
•
Make sure the correct device drivers installed.
If the problems persist, contact the software vendor's customer service representative.
Problems with Application Software that Ran Correctly
Earlier
Problems that occur after the system hardware and software have been running correctly
sometimes indicate equipment failure. However, they can also be caused by file
corruption or changes to the software configuration.
Check the following:
•
If you are running the software from a CD-ROM or DVD-ROM, try a different disk.
•
Check your system for a virus infection.
•
Uninstall and reinstall the software. Make sure all necessary files are installed.
•
If the problems are intermittent, there may be a loose cable, dirt in the keyboard (if
keyboard input is incorrect), a marginal power supply, or other random component
failures.
•
If you suspect that a transient voltage spike, power outage, or brownout might have
occurred, reload the software and try running it again. Symptoms of voltage spikes
include a flickering video display, unexpected system reboots, and the system not
responding to user commands.
Note: Random errors in data files: If you are getting random errors in your data files, they may
be getting corrupted by voltage spikes on your power line. If you are experiencing any of
the above symptoms that might indicate voltage spikes on the power line, you may want to
install a surge suppressor between the power outlet and the system power cord.
Devices Are Not Recognized
Consult your operating system documentation and the SGI Altix XE Platform Update CD.
Hard Drives Are Not Recognized
Check the following:
•
Make sure the drive is not disabled in BIOS Setup.
•
Make sure the drive is connected correctly and that is plugged into the power
supply.
•
Make sure the drive is compatible–that is, purchased or obtained from SGI.
•
Make sure you have not exceeded the power budget for the server. See
“600W
Single Power Supply Input Voltages” on page 79
and
“600W Single Power Supply
Output Voltages” on page 80
.