7
Technical Support
QUESTIONS?
SIIG’s
Online Support
has the answers! Simply
visit our web site at
www.siig.com
and click
SUPPORT.
Our
online support database is updated daily with new drivers and
solutions. The answers to your problems could be just a few clicks
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Return Merchandise Authorization (RMA)
SIIG warrants to the original buyer of the product that the hardware
is free of defects in materials and workmanship for a period of one,
two or five years from the date of purchase. If your product fails to
be in good working order during the warranty period, you may
return it to SIIG for repair or replacement at SIIG's option.
To return the product, you need to follow these steps.
Step 1: Contact SIIG's RMA Department
To obtain an RMA number, SIIG's RMA Department can be
reached by phone at
(510)413-5333
or fax at
(510)657-5962
or email
at
In order to issue an RMA number, the product
serial number is required.
This number can be found on the side
of the box and on the back of the product.
Step 2: Complete the RMA form
• Fill out your Return Merchandise Authorization (RMA)
form, and include it in the package with the product.
• Properly pack the product for shipping. All software,
cable(s) and other accessories that came with the original
package
must be included
.
• Clearly write your RMA number on the top of the returned
package and on the accompanying RMA form.
SIIG will refuse to accept any shipping package, and will not
be responsible for a product returned without an RMA number
posted on the outside of the shipping carton.
Step 3: Ship the Product
You are responsible for the cost of shipping back to SIIG at the
following address:
SIIG, Inc. RMA#_______________
6078 Stewart Ave.
Fremont, CA 94538
SIIG will ship the repaired or replaced product via UPS Ground or
US Mail at no cost to you.