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7

Technical Support and Warranty

QUESTIONS?

  SIIG

Online Support

 has answers!  Simply visit our

web site at 

www.siig.com

 and click 

Support

.  Our online support

database is updated daily with new drivers and solutions.  Answers

to your questions could be just a few clicks away.  You can also submit

questions online and a technical support analysts will promptly

respond.
SIIG offers a 5-year manufacturer warranty with this product.  Please

see our web site for more warranty details.  If you encounter any

problems with this product, please follow the procedures below.
A) If it is within the store's return policy period, please return the

product to the store where you purchased from.
B)  If your purchase has passed the store's return policy period, please

follow these steps to have the product repaired or replaced.

Step 1:

  Submit your RMA request.

Go to 

www.siig.com

, click 

Support

, then click 

RMA

 to submit an

request to SIIG RMA.  If the product is determined to be defective,

an RMA

 

number

 

will be issued.

Step 2:

  After obtaining an RMA number, ship the product.

Properly pack the product for shipping.  All software, cable(s)
and any other accessories that came with the original package

must be included.

Clearly write your RMA number on the top of the returned
package.  SIIG will refuse to accept any shipping package, and

will not be responsible for a product returned without an

RMA number posted on the outside of the shipping carton.

You are responsible for the cost of shipping.  Ship the product
to the following address:

SIIG, Inc.

6078 Stewart Avenue

Fremont, CA 94538-3152, USA

RMA #:

SIIG will ship the repaired or replaced product via Ground
in the U.S. and International Economy outside of the U.S. at

no cost to the customer.

Summary of Contents for SC-SA0512-S1

Page 1: ...ed systems Compact design to reduce interference with other devices Connects directly to a Ssrial ATA hard drive no expansion slot required Compliant with Serial ATA 1 0a specification Supports data transfer rates up to 133MB s SystemRequirements Pentium or equivalent PC with an available IDE UltraATA host adapter Windows 2000 XP 32 64 bit Server 2003 32 64 bit Vista 32 64 bit SerialNumberSticker ...

Page 2: ...re make sure the stripe on the cable is oriented to Pin 1 of the connector Plug the other end of the IDE cable into the IDE controller of your computer Up to two IDE devices can be connected onto one IDE cable in this case one device must be jumpered Master and the other jumpered Slave when connecting only one device it must be jumpered Master Device select jumper the default setting of the IDE to...

Page 3: ...seconds Avoid any contact with internal parts and handle cards only by their external edges 1 Turn OFF the power to your computer 2 Unplug the power cord and remove the computer cover 3 Connect the IDE to SATA HDD Adapter to the Serial ATA hard drive refer to Figure 2 and 3 Figure 2 Figure 3 4 Connect the IDE cable to the IDE to SATA Adapter refer to Figure 4 and 5 Figure 4 Figure 5 ...

Page 4: ...nect the other end of the IDE cable to the IDE UltraATA host adapter 7 Mount the Serial ATA hard disk drive into the computer 8 Replacethecomputercoverandreconnectthepower cord Hardware installation is complete Windows Driver Installation No driver installation is needed Power on the computer and the driver will install automatically ...

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Page 7: ...eps to have the product repaired or replaced Step 1 Submit your RMA request Gotowww siig com clickSupport thenclickRMAtosubmitan requesttoSIIGRMA Iftheproductisdeterminedtobedefective an RMA number will be issued Step 2 After obtaining an RMA number ship the product Properly pack the product for shipping All software cable s and any other accessories that came with the original package must be inc...

Page 8: ...s manyuser friendly features and are backed by an extensive manufacturer warranty High quality control standards are evident by the overall ease of installation and compatibility of our products as well as one of the lowest defective return rates in the industry SIIG products can be found in computer retail stores mail order catalogs through major distributors system integrators and VARs in the Am...

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