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Technical Support and Warranty
QUESTIONS?
SIIG’s
Online Support
has answers! Simply visit our website at
www.siig.com
and click on
Support
. Our online support database is updated daily
with new drivers and solutions. Answers to your questions could be just a few
clicks away. You can also submit questions online and one of our technical support
analysts will promptly respond.
SIIG offers a 3-year manufacturer warranty with this product. This warranty covers
the original purchaser and guarantees the product to be free of any defects in
materials or workmanship for three (3) years from the date of purchase of the
product.
SIIG will, at our discretion, repair or replace (with an identical product or product
having similar features and functionality) the product if defective in materials or
workmanship. This warranty gives you specific legal rights, and you may also
have other rights which vary from state to state. Please see our web site for more
warranty details.
A) If it is within the store's return policy period, please return the product to the
store where you purchased from.
B) If your purchase has passed the store's return policy period, please follow these
steps to have the product repaired or replaced.
Step 1:
Submit your RMA request.
Go to
www.siig.com
, click
Support
, then
REQUEST A PRODUCT
REPLACEMENT
, then RMA to submit a request to
SIIG RMA
or fax a
request to 510-657-5962. Your RMA request will be processed, if the
product is determined to be defective, an RMA number will be issued.
Step 2:
After obtaining an RMA number, ship the product.
Properly pack the product for shipping. All software, cable(s) and any
other accessories that came with the original package must be included.
Clearly write your RMA number on the top of the returned package. SIIG
will refuse to accept any shipping package, and will not be responsible
for a product returned without an RMA number posted on the outside of
the shipping carton.
You are responsible for the cost of shipping the product to SIIG at the
following address:
SIIG, Inc.
6078 Stewart Avenue
Fremont, CA 94538-3152, USA
RMA #:____________________
SIIG will ship the repaired or replaced product via Ground in the U.S.
and International Economy outside of the U.S. at no cost to the customer.
