AFTER SALES SUPPORT
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MODEL: EA0588 PRODUCT CODE: 51830 11/2016
FAQ
Problem
Solution
General
Why isn’t the Jukebox powering
on?
• Check that the power adaptor is firmly
connected at both ends and the power outlet is
turned on.
• The USB drive or SD card may not have been
ejected from the computer correctly which can
cause damage to the file. Please reload the
files via the same PC and electronically eject (or
safely remove hardware) the USB drive or SD
card before physically removing.
• The audio files may be copyright protected and
therefore will not play correctly as an MP3 file.
Why is the LCD display blank but
the Jukebox still working?
• For the display to be visible again, reset the
Jukebox by switching off at the outlet and
unplugging, then plug back in and turn ON
again.
AM/FM Radio
Why is there no radio reception?
• The antenna on the back panel of the device
may be not unwinded. Unwind the antenna and
scan again.
• Radio mode has not been selected.
• The volume may not be turned up. Turn the
volume dial clockwise to adjust.
• The Jukebox may be in a area where there is
poor reception. Relocate the Jukebox to an
area with better reception.