SIGNATURE 5
ecosystoves.co.uk
+ 44 1256 830099
16
GUARANTEE
The main body of your stove is guaranteed for 7 years.
Incorrect use or installation not carried out by a registered HETAS installer will void the guarantee. The only exceptions will be if the
install has been signed off by your local authority or suitably qualified Oftec installer. In addition to this the stove must be serviced
annually by a suitably accredited chimney sweep or stove installer. For example, HETAS / METAC / NACS. In this service any perishable
parts that are damaged will need replacing.
Notes:
If a fire brick is only split but is still fully protecting the shell, then it does not always need replacing in the service. They only need
replacing when they have crumbled away, exposing the stove
’
s shell.
If the seal is leaking air into the fire this does need changing right away. Any excess air could cause the burner to over fire. In some
cases, the rope is fine and the handle simply needs adjusting to make the door lock a little tighter.
If the glass is not split and is only crazed then it does not need replacing to keep in line with the guarantee terms.
Please keep a record of all services as this will be required if a claim is ever put forward.
As a company we will only ever be responsible for the product itself and would not cover installation / de-installation of any product
that did have to replaced.
The guarantee period will begin when the stove has been invoiced. Please keep hold of your invoice as this will be requested if a claim is
started. If this is not provided upon request, we will not be able to escalate your claim. The guarantee will begin from the sale date on
the invoice and we do not cover any cost incurred when removing faulty appliances or installing new ones, even if it has been proven
that the stove is faulty. For full guarantee details please visit
. With every claim we will require a signed copy of
the sign-off sheet.
Please note, the guarantee
does not include broken glass, crazed glass, fire
bricks, door seals, paint as these are all classed as perishable items.
