Common Problems & Solutions
If an exception occurs while using your phone, please refer to the following
table to troubleshoot
Common
problems
The causes
The solutions
Poor signal
Using the mobile phone in
poor reception area, such as
nearby buildings or basement,
the
radio
waves
cannot
effectively communicate;
Try to avoid
Using the mobile phone in the
call dense period, such as
commute
time,
line
congestion caused by the
inability of the calls.
Try to avoid
Associated with the launch of
the base station network built
near and far
Can ask Internet service
providers provides service
area map
Echo or noise
Due to poor network trunk, is
a regional problem
Hang up and redial, trunk
lines may replace good one.
Some regional bad line
Standby
time
shorter
Standby time is related to the
network system setting
Turn off the mobile phone in
the poor reception area.
The battery need to replaced,
please replace new battery.
Please replace new battery.
The phone will continue to
search base station, it will use
a lot of battery power, causing
the standby time become
shorter.
Please move to strong signal
place or turn off the phone.
Unable to boot
The
battery
power
is
exhausted.
Check the battery power or
charge it.
SIM card error
SIM card is damaged
Contact your network service
supplier.
SIM card not installed
Make sure SIM Card has been