Version 04/2008, Rev. 1.18 of 07/06/2012
page 49 of 65
Translation of the original operating manual
7.4
Return of defective parts
Although we exercise great care during the production of our products, it may be
necessary to return a unit or accessory to the manufacturer.
In order to ensure the quick and economical processing of returns of centrifuges,
spare parts, or accessories, we require complete and extensive information
concerning the process. Please fill in the following forms completely, sign them,
and enclose them with the return package:
1.
Declaration of decontamination
As a certified company and due to the legal regulations for the protection of
our employees and of the environment, we are obliged to certify the
harmlessness of all incoming goods. For this purpose, we require a
declaration of decontamination.
• The form must be filled in completely and signed by authorised and
specialised personnel only.
• Affix the original form in a clearly visible manner to the outside of the
packaging.
Attention!
If no such declaration is enclosed in the return package, we will perform
the decontamination at your expense!
2. Form for the return of defective parts
This form is for the product-related data. They facilitate the assignment, and
they enable the quick processing of the return. If several parts are returned
together in one packaging, please enclose a separate problem description for
every defective part.
• A detailed problem description is necessary in order to perform the repair
quickly and economically.
Attention!
If the form does not include a description of the malfunction, neither a
refund nor a credit note can be issued. In this case, we reserve the right
to dispose of the parts or to return them to you both at your expense.
• Please note on the form if you would like to receive a cost estimate. Cost
estimates are only prepared upon request and against charge. If an order
is placed, these charges will be offset.
Attention!
The unit must be packaged in a transport-safe manner. Please use the
original packaging, if at all possible.
If the product is dispatched to us in unsuitable packaging, you will be
charged the cost for returning it to you in new packaging.
The forms can be downloaded online from
www.sigma-zentrifugen.de
→
[Service Area].
