Raven XT-Telus CDMA Sierra Wireless Cellular Modem
7. Troubleshooting
If LoggerNet/PC400W software is unable to establish a connection with the
modem:
1.
Check your account information (you may have to call your provider for
this or look at your agreement).
a.
Verify there is coverage at your location.
b.
Check the Network light. Network – indicates a successful
connection to the cellular network with an IP Address given and a
channel acquired.
c.
Make sure the modem has sufficient power.
d.
Check the signal strength using AceManager (make sure your antenna
is properly connected and oriented). Signal strength should be in the
-51 to -90 range (-51 is a strong signal, -90 is a weak signal).
e.
Make sure you have digital (not analog) coverage. For the Raven
XT-Telus this should be a CDMA/1xRTT/EVDO account.
f.
If you have a Static IP account, verify the Static IP Address.
Preceding zeros in the IP address are not entered in
LoggerNet/PC400W.
g.
If you have a Dynamic IP account, you will need to have a DDNS
(dynamic domain name server) name that LoggerNet can reference to
make the connection (Section 5.3).
h.
Connect with the modem through the serial port using AceManager.
If the modem has been configured for “PPP” (see appendix B), then
you may have to check the “Use SOS Mode” box.
i.
From the “Status” group, make sure the “Network State” is “Network
Ready”, and note the “Network IP” address. This is the current IP
address for the modem (a dynamic IP address will change each time
the modem is reset). Try connecting to this IP address using
LoggerNet. If LoggerNet connects with the IP address, but not with
the modem name.domain name, then there may be a problem with the
Dynamic IP setup in the modem (Section 5.4).
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