TROUBLESHOOTING
CAUTION: Prior to assessing your steamer, isolate the unit by removing the cord
from the power socket.
PROBLEM
SOLUTION
Red power button is not on
• Ensure steamer power cord is correctly plugged into a
120V AC power outlet only.
• Ensure circuit breaker is operational.
• Try operating steamer from another power outlet.
• If unit is still not working, call customer service at
1-888-574-3662.
No steam
• Ensure water tank is full.
• Calcium and mineral deposits can build up and impact
the performance of your steamer, use distilled water
if necessary.
Pale residue left on floor
• This can be caused by leaving the steamer in the same
spot for too long. This residue can be removed by
using a decalcifying product or with a few drops of
vinegar on a cloth and wiped away.
• Alternatively, reheat the area for one minute to
remove residue (do not overheat area.)
Steamer is leaking water all
over the floor
• Be sure steamer is at proper steam level before
steaming.
• The microfiber cloth pad may be overused and needs
to be changed out with additional cloth pad(s)
provided. Cloth pads can be cleaned in washer. Over
time, however, the cloth pads can start to wear.
• Be sure microfiber cloth pad is attached properly.
• Condensation may form inside the unit dripping water
upon initial use; continue to press the steam release
button until steam appears. If necessary, lay a towel
on the floor underneath unit during process.
Floors are cloudy, streaky or
spotty after mopping floor
• Be sure to use light detergent when cleaning cloth
pads, any residue on pad may be transferred onto
floor. To remove, wash your pads at least once,
sometimes twice to remove the film from the pads.
Go over your floor again and streaks should disappear.
• Replace cloth pad with a new; clean one for effective
cleaning.
• If initial use of steamer, past cleaning products may
have left a residue on your floor, continue to go over
affected area until there is not residue or streaks left
behind.
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