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        Faults and what to do about them.

62

3

 Faults and what to do 

about them. 

Faults and what to do about them.

Emergency release

E.g. in the event of a power cut
The programme continues when the 

power supply is restored. 

However, if the laundry has to be 

removed, the washing machine door 

can be opened as follows:

:

Warning

Risk of scalding!

When you are washing at high 

temperatures, there is a risk of scalding 

if you come into contact with hot water 

and laundry. 

If possible, leave it to cool down first.

:

Warning

Risk of injury!

You may injure your hands if you reach 

into the drum while it is turning.

Do not reach into the drum when it is 

turning. 

Wait until the drum has stopped turning.

Caution!

Water damage

Any escaping water may cause water 

damage.

Do not open the door if water can be 

seen through the glass.

1.

Switch off the appliance. Pull out the 

mains plug.

2.

Drain the water

~

 Page 60

3.

Pull the emergency release 

downwards with a tool and release.

The door can then be opened.

Summary of Contents for WMH6Y899DN

Page 1: ...Register your product online siemens home bsh group com welcome en QVWUXFWLRQ 0DQXDO DQG QVWDOODWLRQ QVWUXFWLRQV Washing machine WMH6Y899DN ...

Page 2: ...If the operating and installation instructions describe different models any differences will be pointed out at the relevant points in the text Read these operating and installation instructions before switching on the washing machine Display rules Warning This combination of symbol and signal word indicates a possibly dangerous situation Not heeding the warning can cause death or injuries Caution...

Page 3: ...know the appliance 25 Washing machine 25 Control panel 26 Display panel 27 Z Laundry 29 Prepare the laundry 29 Sorting laundry 29 C Detergent 30 Correct selection of detergent 30 Saving energy and detergent 30 Overview of programmes 31 Programmes on the programme selector 31 Starching 36 Dyeing bleaching 36 0 Programme default settings 37 Temperature 37 Spin speed 37 Ready in 37 i Dos settings 38 ...

Page 4: ...ion of Conformity 55 Q Appliance settings 56 H Sensors 57 Automatic load sensing 57 Unbalanced load detection system 57 AquaSensor 57 Load sensor display 57 Dosing recommendation 57 2 Cleaning and maintenance 58 Machine housing control panel 58 Drum 58 Descaling 58 i Dos detergent draw and its housing 59 The drain pump is blocked emergency draining 60 The drain hose at the siphon is blocked 61 Fil...

Page 5: ...is outside of the scope of its intended application and is forbidden This appliance is suitable for operation with mains water and commercially available detergents and care products must be suitable for use in washing machines This appliance is intended for use up to a maximum height of 4000 metres above sea level Before you switch on the appliance Check that there is no visible damage to the app...

Page 6: ...by persons with a lack of experience or knowledge as long as they are supervised or have received instruction on how to use the appliance safely and they have understood the potential risks of using the appliance Children must not play with this appliance Do not allow children to clean or maintain this appliance unsupervised Keep children under 3 years and pets away from this appliance Do not leav...

Page 7: ...y if they it come s into contact with detergents or care products Keep detergents and care products out of the reach of children Installation Warning Risk of electric shock fire material damage damage to the appliance If the appliance is not installed properly this may lead to a dangerous situation Ensure the following The mains voltage on your power socket must match the rated voltage specified o...

Page 8: ...n cords or power strips may result in fire due to overheating or short circuiting Connect the appliance directly to an earthed socket that has been correctly installed Do not use extension cords power strips or multi way couplers Warning Risk of injury material damage damage to the appliance The appliance may vibrate or move when in operation potentially resulting in injury or material damage Plac...

Page 9: ...eed 1000 kPa 10 bar Materialdamage damagetotheappliance If the water hoses are altered or damaged this may result in material damage or damage to the appliance The water hoses must not be kinked crushed altered or severed Materialdamage damagetotheappliance The use of hoses supplied by other brands to connect to the water supply may result in material damage or damage to the appliance Use the hose...

Page 10: ...eight on the appliance door when it is open Riskofinjury If you climb onto the appliance the worktop may break which may result in injury Do not climb onto the appliance Riskofinjury If you reach into the drum while it is still rotating you risk injuring your hands Wait until the drum has stopped rotating Warning Risk of scalding When washing at high temperatures there is a risk of scalding if you...

Page 11: ... with live components Therefore please note Switch off the appliance Disconnect the appliance from the power supply pull out the plug Never take hold of the mains plug with wet hands When removing the mains plug from the socket always take hold of the plug itself and never the mains cable otherwise this may damage the mains cable Do not make any technical modifications to the appliance or its feat...

Page 12: ...re parts and accessories only Caution Material damage damage to the appliance Cleaning agents and agents for pretreating laundry e g stain removers prewash sprays etc may cause damage if they come into contact with the surfaces of the appliance Therefore please note Do not allow these agents to come into contact with the surfaces of the appliance Clean the appliance with nothing but water and a so...

Page 13: ...re the consumption levels of the different programmes when choosing your programme settings and decide on an energy and water saving programme setting Energy consumption w Water consumption Energy saving mode The display panel lighting goes out after a few minutes and the Ü button flashes Press any button to activate the lighting Energy saving mode is not activated if a programme is running Automa...

Page 14: ...required to connect the water drain hose to a siphon Useful tools Spirit level for aligning Spanner with WAF13 for loosening the transport braces and WAF17 for aligning the appliance feet 3 Mains cable 0 Bag Installation and operating instructions Customer services location directory Warranty Cover caps for openings after the transport braces have been removed Adaptor with sealing washer from 21 m...

Page 15: ...ure To prevent leaks and water damage you must follow the instructions in this section Notes In addition to the safety information listed here the local water and electricity supplier may have special requirements If in doubt have the appliance connected by a specialist Installation surface Note The washing machine be stable so that it does not move around The installation surface must be firm and...

Page 16: ...cks are not removed the drum for example may become damaged when the machine is operated Before using the appliance for the first time make sure that you completely remove all four transport locks Keep the locks in a safe place To prevent transport damage from occurring if the appliance is moved at a later date you must refit the transport locks before transporting the appliance Note Keep the scre...

Page 17: ...re available from specialist dealers customer services Extension for Aqua Stop and cold water supply hose approx 2 50 m order no WM Z2380 WZ 10130 CZ 11350 Z 7070X0 A longer supply hose approx 2 20 m for standard models individual component number for customer services 00353925 PD FP a FP a FP a FP a FP PD FP a FP a FP ...

Page 18: ...ten the screw connections by hand If the screw connections are tightened too much with a tool pliers the thread may become damaged When connecting to a 21 mm tap first fit an adapter with a sealing washer from 21 mm to 26 4 mm supplied depending on the model Optimum water pressure in the supply network At least 100 kPa 1 bar Maximum 1000 kPa 10 bar When the tap is open the water flow rate is at le...

Page 19: ...lip out Caution Damage to the appliance fabrics If the end of the drain hose is immersed in the drained water water may be sucked back into the appliance and may damage the appliance fabrics Make sure that The plug does not block drainage from the washbasin The end of the drain hose is not immersed in the drained water The water drains away quickly enough Note Do not kink the water drain hose or p...

Page 20: ... turning it in a clockwise direction 2 Check the alignment of the washing machine with a spirit level and adjust it if necessary Change the height by turning the appliance feet All four appliance feet must stand firmly on the ground 3 The lock nuts on all four appliance feet must be screwed tightly against the housing using a suitable WAF17 spanner In doing so hold the foot tight and do not adjust...

Page 21: ...he mains plug fits the socket The cable cross section is adequate The earthing system is properly installed The mains cable is only replaced by a qualified electrician if this is necessary Replacement mains cables are available from customer services No multiple plugs couplings or extension cables are used If an earth leakage circuit breaker is used only a type which displays the z symbol is used ...

Page 22: ... protective film from the control panel 4 Plug into the mains 5 Turn on the tap Run the programme without laundry 1 Switch on the appliance 2 Close the door do not load any laundry 3 Set the Drum clean 90 C programme 4 Open the detergent drawer 5 Pour approx 1 litre of water into compartment À Á 6 Pour standard washing powder into compartment À ÁII Note To prevent foaming only use half of the amou...

Page 23: ...onnect the washing machine from the mains 4 Drain any residual water Page 60 cleaning and maintenance drain pump blocked emergency draining 5 Remove the hoses 6 Empty the dispensers Page 59 Fitting the transportation securing means 1 Remove the covers and keep them in a safe place If required use a screwdriver 2 Insert all four sleeves Clip the mains cable securely in the holders Insert the transp...

Page 24: ...ogramme e g Easy Care If required change the programme settings of the selected programme and select programme settings options 3 3OHDVH ORDG ODXQGU PD NJ RVDJH DXWRPDWLF öüü Load the drum Observe the maximum load depending on the model on the display panel Start the programme 4 LQLVKHG UHPRYH ZDVKLQJ rüü Programme end To switch off press the button Turn off the tap for models without Aqua Stop ...

Page 25: ...ce GettingtoknowtheapplianceWashing machine 6 7 Detergent drawer with illuminated displays for the i Dos dispenser on the drawer handle Page 47 0 Operating display panel 8 Loading door with door handle 9S Open the loading door 9T Close the loading door Service flap ...

Page 26: ...e 31 8 Buttons for changing the programme default settings Page 37 Temperature C Spin speed 0 Ready in 5 Options Page 28 Page 39 H Display panel for settings and information P Ü button for Starting a programme Interrupting a programme e g to add items of laundry Page 45 Cancelling a programme X Buttons Appliance settings á 3 sec for changing the appliance settings e g button signals an overview of...

Page 27: ...e start button releases the appliance so that the programme can be started remotely via the Home Connect app Remote start remains enabled for 24 hours after it has been activated It is automatically deactivated if you do not start the programme via the Home Connect app during this time If you carry out any operations on the appliance itself such as opening the door or selecting a different program...

Page 28: ...sing the buttons under the two left hand arrows select the option Using the two right hand arrows select the displayed value The selected options are active immediately and are displayed on the display panel Wait or go back to the main menu by pressing the Options button Appliance settings á 3 sec buttons selected Change the appliance setting e g volume of the end signal Page 56 Using the buttons ...

Page 29: ... items separately Wash new coloured items separately the first time you wash them Soiling Wash laundry with the same level of soiling together Some examples of soiling levels can be found on Page 30 Light Do not prewash select the speedPerfect setting if necessary Normal Heavy Load less laundry select a programme with prewash Stains Remove pretreat stains while they are fresh Firstly dab with soap...

Page 30: ...lk or viscose Programme Delicate Silk cold max 40 C Detergent for woollens Suitable for wool Wool programme cold max 40 C Saving energy and detergent For light and normal soiling you can save energy lower washing temperature and detergent Note When measuring the amount of all detergents additives care products and cleaning agents please always check the manufacturer s instructions and information ...

Page 31: ...ithout the ecoPerfect setting and with a higher temperature as required The speedPerfect setting is suitable as a short programme for lightly soiled laundry Max 9 kg 5 kg 90 C 0 1600 rpm ã l à æ õ ç Detergent è fabric softener è Cottons Eco ü Hard wearing fabrics heat resistant fabrics made of cotton or linen Energy optimised washing by reducing the temperature while achieving a comparable washing...

Page 32: ...in the programme during which the items rest in the water Notes Wool is of animal origin e g angora alpaca llama sheep Use a detergent that is suitable for machine washing wool Max 2 kg 40 C 0 800 rpm ç Detergent fabric softener è Hygiene Hard wearing fabrics made of cotton or linen Note Particularly suitable for strict hygiene requirements or particularly sensitive skin thanks to the extended was...

Page 33: ...d the correct dosage to compartment II in accordance with the manufacturer s instructions Laundry must not be treated with fabric softener Before washing clean the detergent drawer thoroughly manual compartment to remove fabric softener residue Max 2 kg 40 C 0 800 rpm ã l à ç Detergent fabric softener Nightwash Mix Especially quiet programme for washing during the night suitable for cotton linen s...

Page 34: ... you do not require a pre wash cycle press the button to deactivate the function Max 3 5 kg 40 C 0 800 rpm ã l à õ ç Detergent è fabric softener è Drum clean Programme for cleaning and caring for the drum and the outer tub e g before running the first wash cycle if washing frequently at a low temperature 40 C or lower or if an odour has developed after a prolonged period of non use The Drum clean ...

Page 35: ...aterproofing agent max 170 ml to compartment À Á 5 Press the Ü button After treat the laundry in accordance with the manufacturer s instructions Notes Use a special detergent suitable for machine washing and dose in accordance with the manufacturer s instructions Laundry must not be treated with fabric softener Before washing clean the detergent drawer thoroughly manual compartment to remove fabri...

Page 36: ...the type of fabric are automatically detected and the washing sequence and intelligent dosing are adjusted accordingly Max 6 kg 40 C 1400 rpm ã ç Detergent è fabric softener è Auto Soft Gentler treatment of the laundry The degree of soiling and the type of fabric are automatically detected and the washing sequence and intelligent dosing are adjusted accordingly Max 3 5 kg 30 C 1000 rpm ã ç Deterge...

Page 37: ...me that has been selected Setting 0 No spin cycles the water is only drained The laundry stays wet inside the drum e g for items that should not be spun Ready in 5 The programme duration is shown after selecting the programme Before starting the programme you can preselect the programme end in hourly increments h hour up to a maximum of 24 hours After starting the programme the selected number of ...

Page 38: ...for lightly soiled laundry i Dos iIô Fabric softener dosage for a medium level of softness i Dos ô for detergent Dosage strengths You can change the settings for automatic detergent dosage before the programme starts You can find information on degrees of soiling on Page 30 i Dos i for fabric softener Dosage strengths Depending on what stage the programme is in you can change the settings for auto...

Page 39: ...mum load Overview of programmes Page 31 ecoPerfect Energy optimised washing by reducing the temperature while achieving a washing result that is consistent with the selected programme without the ecoPerfect setting Prewash Settings that can be selected on off For heavily soiled laundry Notes If intelligent dosage is selected the detergent will be dispensed automatically for the prewash and the mai...

Page 40: ...your machine does not have this option you can soak as follows 1 Select i Dos or dose detergent in the À Á manual compartment in accordance with the manufacturer s instructions 2 Select the Cottons 30 C programme and the Ü button 3 Press the Ü button after approx 10 minutes The laundry remains in the soaking solution 4 Leave the laundry to soak for as long as required then either press the Ü butto...

Page 41: ...entle or intensive washing and long or short soaking ensure that the wash programme sequence is specially adapted to each type of stain This makes sure that stains are treated in the best possible way The treatment of two stains explained in the following example Blood Blood is first dissolved in cold water then the selected wash programme starts Egg Egg particles are removed by soaking in the luk...

Page 42: ... main menu with the programme default settings for the selected programme appear on the display panel Temperature Spin speed Programme duration i Dos settings Any additional settings and Information on water and energy consumption Page 13 In appliances with a drum light The drum is lit after switching on the appliance after opening and closing the door and after starting the programme The light sw...

Page 43: ...ad screen for the selected programme e g Easy Care is indicated on the display panel The load bar fills as the laundry is loaded If the maximum load is exceeded the bar flashes Observe the maximum indicated load Overfilling adversely affects the washing result and encourages creasing Notes Mix items of laundry of varying sizes Laundry items of different sizes distribute themselves better during th...

Page 44: ... on one or more rinse cycles in order to remove the foam Add less detergent to the next washing cycle with the same load Other displays Page 63 If you want to lock the programme to prevent it from being inadvertently adjusted you can select the childproof lock as follows Child lock w 3 sec You can lock the washing machine to prevent the functions you have set from being changed inadvertently To ac...

Page 45: ...ormation on the display panel The load display is not active during reloading Changing the programme If you have started the wrong programme by mistake you can change the programme as follows 1 Press the Ü button 2 Select another programme 3 Press the Ü button The new programme starts from the beginning Cancel the programme For programmes at high temperatures 1 Press the Ü button 2 To cool down la...

Page 46: ...um They may shrink in the next wash or discolour another item Remove any foreign objects from the drum and the rubber gasket risk of rusting Wipe the rubber gasket dry Notes Leave the loading door and detergent drawer open so that any residual water can evaporate Always wait until the programme ends as the appliance could still be locked Then switch the appliance on and wait for it to unlock If th...

Page 47: ... cotton or synthetic materials Notes Only use easy pour liquid products that the manufacturer recommends adding to the detergent drawer Do not mix different liquid detergents If changing your liquid detergent type manufacturer etc empty the dispenser completely and clean it Page 59 Do not use products containing solvents caustic agents or volatile substances e g bleach Do not mix detergent and fab...

Page 48: ...t the factory for programmes in which intelligent dosing can be used Overview of programmes Page 31 The dosage strength has been preset to low lightly soiled laundry for detergent ô and to medium medium level of softness for fabric softener i It can be changed for each programme Page 38 In addition to intelligent dosing cleaning aids e g stain remover can be added manually to compartment À Á if ne...

Page 49: ...y to be Changing one basic dosage affects all three dosage quantities in the same way Notes Reduce the basic dosage if using a very concentrated detergent If large amounts of foam are repeatedly created during washing please check your basic dosage and dosage quantity settings Certain types of liquid detergent can also create excessive amounts of foam If your basic dosage and dosage quantity setti...

Page 50: ...e is in operation Open the drawer carefully Rinse eyes or skin thoroughly if they come into contact with detergent care products If swallowed accidentally seek medical advice Caution Damage to the appliance Cleaning agents and agents for pretreating laundry e g stain removers prewash sprays etc may cause damage if they come into contact with the surfaces of the washing machine Do not allow these a...

Page 51: ...able in every country The availability of the Home Connect function depends on the availability of Home Connect services in your country You can find information on this at www home connect com Notes Please observe the safety precautions in this instruction manual and make sure that these are complied with even when operating the appliance via the Home Connect app while you are away from home You ...

Page 52: ... the Home Connect menu Page 51 1 Press Connect The appliance now attempts to connect to your home network flashes in the display 2 Activate the WPS function on your home network router within the next 2 minutes If the appliance has connected to your home network successfully Connected è and appear in the display and light up continuously Note If you are not able to establish a connection check whe...

Page 53: ...rk Try connecting manually again Connecting to the Home Connect app Step 3 If your appliance is connected to your home network you can connect it to the Home Connect app Ensure that you are in the Home Connect menu Page 51 Make sure that you have opened the Home Connect app and are logged in 1 Press Connect to the app 2 Press Connect app The appliance now attempts to connect to the Home Connect ap...

Page 54: ...e Connect menu Page 51 1 Press Network settings 2 Press Reset Note If you want to operate your appliance via the Home Connect app again you will need to reconnect it to your home network and to the Home Connect app Updating the software You can update the Home Connect software on your appliance As soon as a new software update is available a note appears in the display Software update Install the ...

Page 55: ... any previous resetting to factory settings This initial registration prepares the Home Connect functions for use and is only required when you want to use these Home Connect functions for the first time Note Ensure that the Home Connect functions can be used only in conjunction with the Home Connect app Information on data protection can be accessed in the Home Connect app Declaration of Conformi...

Page 56: ...anguage Deutsch English Change the displayed language Info Drum cleaning on off This instruction reminds you to run a drum cleaning programme Dispenser content i Dos iIô Contents Fabric softener detergent Select change the dispenser content Basic dosage i Dos iIô Basic 10 ml 200 ml Set the basic dosage in accordance with the recommendations of the detergent fabric softener manufacturer Basic dosag...

Page 57: ...a rinse cycle the Aqua sensor checks the turbidity of the rinsing water turbidity is caused by dirt and detergent residue The duration and the number of rinse cycles depend on the turbidity of the water Load sensor display The load sensor detects the load level in the washing machine when the door is open This is indicated by the bar filling on the display panel Note In order for the load sensor t...

Page 58: ...ns Notes Ensure the room in which the washing machine is set up is well ventilated Leave the door and detergent dispenser tray open slightly when the washing machine is not in use Occasionally run a wash using the Cottons 60 C programme and powder detergent Machine housing control panel Wipe the housing and the control panel with a soft damp cloth Remove the detergent residue immediately Do not cl...

Page 59: ...g plugs and empty the contents into a suitable container d Then push the sealing plugs back in completely 2 Cleaning the dispensers detergent drawer The detergent drawer can be removed completely to allow you to clean to dispensers after you have emptied them a Empty the dispensers before removing the drawer Note Only put the drawer handle back on after you have finished cleaning b Pull out the dr...

Page 60: ...ou wash at high temperatures the water gets very hot If you come into contact with the hot water you may be scalded Allow the water to cool down 1 Turn off the water tap so that no more water can flow in and has to be drained via the drain pump 2 Switch off the appliance Pull out the mains plug 3 Open and remove the service flap 4 Take the drain hose out of the retainer Remove the sealing cap and ...

Page 61: ... the connection point using the hose clamp Filter in the water supply blocked First reduce the water pressure in the supply hose 1 Turn off the tap 2 Select any programme except Rinse Spin Empty 3 Press the Ü button Allow the programme to run for approximately 40 seconds 4 Press the button The appliance is switched off 5 Pull out the mains plug Then clean the filter 1 Disconnect the hose from the ...

Page 62: ...isk of scalding if you come into contact with hot water and laundry If possible leave it to cool down first Warning Risk of injury You may injure your hands if you reach into the drum while it is turning Do not reach into the drum when it is turning Wait until the drum has stopped turning Caution Water damage Any escaping water may cause water damage Do not open the door if water can be seen throu...

Page 63: ...ke your individual settings start the programme Turn on the tap Turn the tap on fully Supply hose kinked trapped The water pressure is too low Clean the filter Page 61 Clean the drain pump The drain pump is blocked Clean the drain pump Page 60 The drain hose drain pipe is blocked Clean the drain hose at the siphon Page 61 AquaStop has been activated Call the after sales service Not applicable on m...

Page 64: ...Is the drawer cover connector dirty Cleaning Page 49 Has the detergent drawer been pushed in correctly Insert correctly Page 59 The wrong detergent fabric softener has been poured into the dispenser s Dispenser s 1 Empty and clean 2 Refill Page 47 Detergent fabric softener has congealed in the dispensers Clean and refill the dispensers The door will not open The safety function is activated Stop t...

Page 65: ...lean the insert if necessary Page 43 Odours in the washing machine Run the Drum clean 90 C or Cottons 90 C programme without laundry Add standard washing powder or a detergent that contains bleach Note To prevent foaming only use half the amount of detergent recommended by the detergent manufacturer Do not use detergents that are intended for woollens or delicates Repeated intensive foaming Check ...

Page 66: ...ker replace the fuses If the fault occurs repeatedly call the after sales service There is detergent residue on the laundry Some phosphate free detergents contain water insoluble residue Select Rinse or brush the laundry after washing In the Reload status Ü flashes very quickly and a signal sounds The water level is too high It is not possible to add laundry Close the door immediately if necessary...

Page 67: ...ustomer services the product number E no and the production number FD of the appliance You can find this information depending on the model On the inside of the door in the opened service flap and on the rear of the appliance Trust the expertise of the manufacturer Contact us for assistance By doing so you will ensure that the repairs are carried out by trained service personnel using genuine spar...

Page 68: ...1 h Delicate Silk 30 C 2 kg 0 19 kWh 37 l _ h Wool 30 C 2 kg 0 19 kWh 41 l _ h Programme Approximate information on the residual moisture WM6Y WMH6Y WM4Y WMH4Y WM2Y WMH2Y WM0Y WMH0Y Max 1600 rpm Max 1400 rpm Max 1200 rpm Max 1000 rpm Cottons 44 48 53 62 Easy Care 40 40 40 40 Delicate Silk 30 30 30 30 Wool 45 45 45 45 Observed values may deviate from the indicated values due to influence of water p...

Page 69: ... 12 W Power consumption when it is left on 0 43 W Power consumption when networked Wi Fi in standby mode duration 1 5 W 20 Min Standard programmes for cottons in accordance with Regulation EU no 1015 2010 Programme temperature Load Approximate programme duration Cottons Eco ü ú 9 kg 4 _ h Cottons Eco ü ú 4 5 kg 4 _ h Cottons Eco ü û 4 5 kg 4 _ h Programme setting at maximum speed for testing and e...

Page 70: ...s valid for the service life of the appliance 3 It is a prerequisite of all warranty claims that the appliance with Aqua Stop must have been installed and connected correctly in accordance with our instructions this also includes a correctly fitted Aqua Stop extension genuine accessories Our warranty does not cover defective feed lines or fittings leading to the Aqua Stop connection at the tap 4 A...

Page 71: ...6 ...

Page 72: ...WXUHG E 6 DXVJHUlWH PE XQGHU 7UDGHPDUN LFHQVH RI 6LHPHQV Repair order and advice in the event of faults You can find the contact information for all countries in the attached after sales service directory GB 0344 892 8999 Calls charged at local or mobile rate IE 01450 2655 0 03 per minute at peak Off peak 0 0088 per minute ...

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