en
Faults and what to do about them
52
The door cannot be
opened.
■
The safety function is activated. Stop the programme?
■
Can the door only be opened by the emergency release?
■
Childproof lock activated? Deactivate childproof lock.
■
The temperature in drum is too high to open the door. Wait approx. 30 sec-
onds until the temperature in drum cools down.
■
The water level in drum is too high.
The programme will not
start.
■
Have you selected
I
button or selected
Finish in
time?
■
Is the door closed?
■
Ó
lights up: the detergent drawer has not been pushed in completely. Push
the detergent drawer in correctly.
■
Childproof lock activated? Deactivate childproof lock.
■
Presentation mode activated? If the display shows
àœ©˜
for 5 s after you
have switched on or off the appliance, the appliance is in presentation
mode. Turn off the presentation mode as follows:
1.
Switch the appliance off and on again.
2.
Wait for the display message
àœ©˜
to disappear.
3.
Touch and hold
I
for at least 5 s.
The display shows
©””
and the appliance will automatically switch off. You
can use the appliance now as usual.
The water is not draining.
■
Could the drain pump be blocked?
~
"Drain pump is blocked" on page 48
■
Could the drain hose at the siphon be blocked?
~
"The drain hose at the siphon is blocked" on page 49
Water is not visible in the
drum.
Not a fault – the water is below the visible area.
The spin result is not sat-
isfactory.
Laundry wet/too damp.
■
Not a fault – the unbalanced load detection system has interrupted the spin
cycle because the laundry is unevenly distributed. Distribute small and
large items of laundry evenly in the drum.
■
Is
Easy iron
additional programme setting selected? (depending on the
model)
■
Is
Silent wash
additional programme setting or
Silent wash
programme
selected? (depending on the model)
■
Is the selected speed too low?
The spin cycle runs sev-
eral times.
Not a fault – the unbalanced load detection system is adjusting an imbalance.
The programme is taking
longer than usual.
■
Not a fault – the unbalanced load detection system is adjusting an imbal-
ance by repeatedly distributing the laundry.
■
Not a fault – the foam detection system is active – a rinse cycle has been
switched on.
The length of the pro-
gramme changes during
the wash cycle.
Not a fault – the programme sequence is optimised for the specific washing
process. This may change the length of the programme shown on the Touch-
Display.
Faults
Cause/Remedy
