Siemens WM14VG43 User Manual And Installation Instructions Download Page 51

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Troubleshooting

Fault

Cause and troubleshooting

Detergent residue on
the dry laundry.

Detergents may contain water-insoluble substances
that deposit on the laundry.

▶

Brush out the laundry after washing and drying.

HomeConnect is not
working correctly.

Different causes are possible.

▶

Go to www.home-connect.com.

No connection to the
home network.

Wi-Fi is switched off.

▶

→

"Activating Wi-Fi on the appliance", Page 37

Wi-Fi is activated but a connection to your home net-
work cannot be established.

Ensure that the home network is available.

Reconnect the appliance to the home network.
→

"Connecting the appliance to a WLAN home net-

work (Wi-Fi) with WPS function", Page 36

→

"Connecting the appliance to a WLAN home net-

work (Wi-Fi) without WPS function", Page 37

Water is leaking out at
the water inlet hose.

Water inlet hose is not correctly/securely connected.

Connect the water supply hose correctly. Connect-
ing the water inlet hose

Tighten the screw connection.

Water is leaking out at
the water outlet hose.

The water outlet hose is damaged.

▶

Replace the damaged water outlet hose.

Water outlet hose is not connected correctly.

▶

Connect the water outlet hose correctly. Water out-
let connection types

Odours have formed
in the appliance.

Humidity and detergent residue may promote the
formation of bacteria.

▶

→

"Cleaning the drum", Page 39

▶

If you are not using the appliance, leave the door
and detergent drawer open so that residual water
can evaporate.

Summary of Contents for WM14VG43

Page 1: ...ne WM14VG43 en User manual and installation instructions Register your product on My Siemens and discover exclusive services and offers siemens home bsh group com welcome The future moving in Siemens Home Appliances ...

Page 2: ...liance to the electricity supply 16 5 Familiarising yourself with your appliance 17 5 1 Appliance 17 5 2 Detergent drawer 18 5 3 Control panel 18 5 4 Operating logic 18 6 Before using for the first time 19 6 1 Starting an empty washing cycle 19 7 Display 21 8 Buttons 24 9 Programmes 27 10 Accessories 31 11 Laundry 31 11 1 Preparing the laundry 31 12 Detergents and care products 32 13 Basic operati...

Page 3: ... the appliance network settings 38 15 7 Remote start 38 15 8 Remote diagnostics 38 15 9 Data protection 38 16 Basic settings 39 17 Cleaning and servicing 39 17 1 Cleaning the drum 39 17 2 Cleaning the detergent drawer 39 17 3 Cleaning the drain pump 40 17 4 Cleaning the intake open ing in the rubber gasket 43 18 Troubleshooting 44 18 1 Emergency release 52 19 Transportation storage and disposal 52...

Page 4: ...ucts suitable for washing machines In private households and in enclosed spaces in a domestic en vironment Up to an altitude of max 4000 m above sea level 1 3 Restriction on user group This appliance may be used by children aged 8 or over and by people who have reduced physical sensory or mental abilities or inadequate experience and or knowledge provided that they are supervised or have been inst...

Page 5: ...e e g a timer or remote control When the appliance is installed the mains plug of the power cord must be freely accessible If free access is not possible an all pole isolating switch must be installed in the permanent elec trical installation according to the installation regulations When installing the appliance check that the power cable is not trapped or damaged If the insulation of the power c...

Page 6: ...i ances may tip over WARNING Risk of suffocation Children may put packaging material over their heads or wrap themselves up in it and suffocate Keep packaging material away from children Do not let children play with packaging material CAUTION Risk of injury The appliance may vibrate or move when in use Place the appliance on a clean even solid surface Align the appliance using the appliance feet ...

Page 7: ... use the appliance in enclosed spaces Never expose the appliance to intense heat or humidity Do not use steam or high pressure cleaners hoses or sprays to clean the appliance WARNING Risk of harm to health Children can lock themselves in the appliance thereby putting their lives at risk Do not install the appliance behind a door as this may obstruct the appliance door or prevent it from opening Wi...

Page 8: ...t on or lean against the open door Do not sit on or lean against the appliance door Do not place any objects on the appliance door Reaching into the drum while it is still turning may cause hand in juries Wait for the drum to come to a complete stop before reaching inside CAUTION Risk of scalding When you wash at high temperatures the detergent solution gets hot Do not touch the hot detergent solu...

Page 9: ...ust be re placed by the manufacturer the manufacturer s Customer Ser vice or a similarly qualified person in order to prevent any risk An ingress of moisture can cause an electric shock Do not use steam or high pressure cleaners hoses or sprays to clean the appliance WARNING Risk of injury The use of non original spare parts and non original accessories is dangerous Only use the manufacturer s ori...

Page 10: ...exten sions valves or similar Make sure that the valve housing for the water inlet hose does not come into contact with its sur roundings and is not subjected to any external forces Ensure that the inner diameter of the water tap is at least 17 mm Make sure that the length of the thread on the connection to the water tap is at least 10 mm If the water pressure is too high or too low the appliance ...

Page 11: ...splay shows the expected consumption Add detergent based on the laun dry s degree of soiling a For light to normal soiling a smal ler amount of detergent is suffi cient Observe the dosage recom mendation from the detergent manufacturer Reduce the washing temperature for lightly and normally soiled laundry a At lower temperatures the appli ance consumes less energy For light to normal soiling lower...

Page 12: ...ccessories from the drum 5 Close the appliance door 4 2 Contents of package After unpacking all parts check for any damage in transit and complete ness of the delivery ATTENTION If the appliance is operated with in complete or defective accessories the appliance may not be able to op erate properly or this may result in material damage or damage to the appliance Do not operate the appliance with i...

Page 13: ...carefully Transport the appliance in an up right position Installation loca tion Requirements Base Secure the appli ance with fixing brackets Page 31 Wooden joist floor Place the appli ance on a water resistant wooden board minimum thickness of 30 mm which is screwed tightly to the floor Installation loca tion Requirements Kitchen unit Only install the appliance under neath a continu ous worktop t...

Page 14: ...e power cable from the holder 4 Remove the 4 sleeves 5 Put on the 4 cover caps 6 Press down on the 4 cover caps 4 5 Connecting the appliance Connecting the water inlet hose WARNING Risk of electric shock The appliance contains live parts Touching live parts is dangerous Do not immerse the electrical AquaStop valve in water ...

Page 15: ...ning Note Observe the draining heights The maximum draining height is 100 cm Siphon Secure the con nection point with a 24 40 mm hose clamp Sink Fix and secure the water outlet hose with an el bow Plastic pipe with rubber sleeve or gully Fix and secure the water outlet hose with an el bow 4 6 Aligning the appliance In order to reduce noise and vibra tion and to prevent the appliance from moving al...

Page 16: ...lectricity supply Note Your electrical domestic install ation for this appliance must comply with the local legal provisions and safety regulations and should in clude a residual current circuit breaker 1 Insert the mains plug of the appli ance s power cable in a socket nearby The connection details of the appli ance can be found under Tech nical data Page 56 2 Check the mains plug is inserted pro...

Page 17: ...rts of your appliance here 1 2 4 6 3 5 8 7 7 On certain models specific details such as the colour and shape may differ from those pictured 1 Maintenance flap for the drain pump Page 40 2 Door 3 Detergent drawer Page 18 4 Control panel Page 18 5 Water outlet hose Page 15 6 Power cord Page 16 7 Transit bolts Page 13 8 Water inlet hose Page 14 ...

Page 18: ...fing agent 3 Compartment I Detergent for prewash Hygiene detergent 5 3 Control panel You can use the control panel to configure all functions of your appliance and to obtain information about the operating status 3 3 2 4 1 1 1 Programmes 2 Programme selector Page 32 3 Buttons Page 24 4 Display Page 21 5 4 Operating logic Main menu To select programme settings press the buttons above or below the s...

Page 19: ...y If a setting is activated the display shows The selection does not need to be confirmed again The sub menu closes automatically after a few seconds first time 6 Before using for the first time first time Prepare the appliance for use 6 1 Starting an empty wash ing cycle Your appliance was inspected thor oughly before leaving the factory To remove any residual water run the first wash cycle witho...

Page 20: ... the detergent manufac turer for light soiling Do not use detergent suitable for woollens or delicates 6 Push in the detergent drawer 7 Press Start Nachlegen Start Re load Pause to start the pro gramme a The display shows the remaining programme duration 8 Start the first wash cycle or press to switch off the appliance Basic operation Page 32 ...

Page 21: ...ogramme time remaining 10h 1 Ready in time Buttons Page 24 9 0 kg 1 Recommended load The maximum load capacity for the selec ted programme in kg 0 1400 Spin speed Set spin speed in rpm Buttons Page 24 0 No spin cycle draining only 90 C Temperature Set temperature in C Buttons Page 24 cold Navigation Selecting settings Operating logic Page 18 Other programme settings Activate deactivate or adjust o...

Page 22: ...is activated Buttons Page 25 Water Plus Wash with more water is activated Buttons Page 25 Soaking Soaking is activated Buttons Page 25 Rinse Hold Rinse Hold is activated Buttons Page 25 Silent Wash Silent Wash is activated Buttons Page 25 Baby food The stain type is activated Blood The stain type is activated Egg The stain type is activated Strawberry The stain type is activated Soil and sand The ...

Page 23: ...d Buttons Page 24 Wi Fi Lights up The appliance is connected to your home network Flashes The appliance is trying to con nect to your home network Home Connect Page 35 Wi Fi The appliance is not connected to your home network Home Connect Page 35 Energy manager The appliance is connected to the smart energy system energy manager Con necting the appliance to the energy man ager Dosage _ 50 1 Dosing...

Page 24: ... tem stainRemoval System Multiple selection Select the type of stain The temperature drum movement and soaking time are all adjusted to suit the type of stain Fertig in Ready in Up to 24 hours Set the programme end The programme duration is already in cluded in the set number of hours Once the programme has started the programme duration is displayed Temperatur Tem perature 90 C Adjust the tempera...

Page 25: ...g at the end of the washing cycle The laundry remains in the water after the last rinse cycle Resuming the programme when the programme status is Rinse Hold Page 35 Silent Wash Activate Deactivate Activate or deactivate Silent Wash e g for washing during the night The audible signal at the end of pro gramme is deactivated and the final spin speed is reduced Water Plus Activate Deactivate Wash with...

Page 26: ...en Buttons 26 Button Selection More information The laundry is damp enough after washing that it needs to be hung out on a washing line ...

Page 27: ...ogether The washing performance corresponds to the best possible washing performance class according to the legal requirements For this programme the washing temperature is automatically adjusted depending on the load size in order to achieve the best possible energy effi ciency with the best possible washing result You cannot change the washing temperature Programme setting Note The temperature c...

Page 28: ...0 C Max 800 rpm 2 0 powerSpeed 59 Wash items made from cotton linen or synthetic or blended fabrics Suitable for lightly and normally soiled laundry Optimum washing results in under an hour Programme setting Max 40 C Max 1400 rpm 5 0 Rinse Freshen Up Rinse and then spin the laundry and drain the wa ter Programme setting Max 1400 rpm Drain Drain the water e g when a programme is can celled Do not u...

Page 29: ...ics Tip In order to avoid creasing in your laundry you can activate Easy Iron The laundry is only given a short spin and can be removed while still dripping wet Hang out shirts and blouses while they are still dripping wet so that they drip dry Note Use the Fein Seide programme to wash shirts and blouses made from silk or delicate fab rics Programme setting Max 60 C Max 800 rpm 2 0 Outdoor Wash al...

Page 30: ...sh at temperatures of 40 C or lower After a prolonged period of non use Use washing powder or a detergent that contains bleach Halve the amount of detergent to avoid foaming Do not use fabric softener Do not use liquid detergent or detergent that is in tended for woollens or delicates Note The drum cleaning indicator will flash to re mind you if you have not used a programme at 60 C or higher for ...

Page 31: ...g the QR code in the table of contents or on www siemens home bsh group com 11 1 Preparing the laundry ATTENTION Objects remaining in the laundry may damage the laundry and the drum Remove all items from any pock ets in your laundry before using the appliance To protect your appliance and the laundry prepare the laundry be forehand Empty any pockets Brush sand out of all collars and pockets Close ...

Page 32: ...taining solvents caustic agents or volatile substances e g bleach Use dyes sparingly as salt may damage stainless steel Do not use bleaching agents in the appliance operation 13 Basic operation operation Note You can find further information in the digital instruction manual by scanning the QR code in the table of contents or on www siemens home bsh group com 13 1 Switching on the appli ance Requi...

Page 33: ...call up the sub menu 3 Select a programme 4 Press Main menu to call up the main menu 5 Adjust the programme settings if required a The programme is saved 13 5 Loading laundry Note To prevent creasing take note of the maximum load for the Programmes Page 27 Requirement The laundry is pre pared Laundry Page 31 1 Open the door Make sure that the drum is empty 2 Place the laundry in the drum 3 Close t...

Page 34: ...3 9 Starting the programme Note If you want to change the time until the programme ends set the Ready in time first Press Start Nachlegen a The drum rotates and load detec tion takes place This can take up to 2 minutes after which water enters the drum a The display shows either the pro gramme duration or the Ready in time 13 10 Adding laundry 1 Press Start Nachlegen The appliance pauses 2 Open th...

Page 35: ...ionally using the controls 14 1 Activating the childproof lock Press and hold the two Kinder sicherung 3 Sek buttons for approx 3 seconds a The display shows a The controls are locked a The childproof lock remains active even after the appliance has been switched off 14 2 Deactivating the child proof lock Requirement To deactivate the childproof lock the appliance must be switched on Press and hol...

Page 36: ...n manual and make sure that they are also ob served when operating the appli ance via the Home Connect app Safety Page 4 Operating the appliance on the ap pliance itself always takes priority During this time it is not possible to operate the appliance using the Home Connect app 15 1 Connecting the appli ance to a WLAN home network Wi Fi with WPS function Requirements Your router has a WPS functio...

Page 37: ...he connection pro cess may take up to 60 seconds 6 Open the Home Connect app on your mobile device and carry out the steps in the app 7 In the Home Connect app enter the network name SSID and password key for your home net work 8 Carry out the steps in the Home Connect app to connect the appliance a If the display shows Connected and lights up permanently the appliance is connected to the Wi Fi ho...

Page 38: ...e appli ance door is open Requirements The appliance is connected to your Wi Fi home network The appliance is connected to the Home Connect app A programme is selected Press Fernstart If you press and hold the button for at least 3 seconds the Home Connect menu opens If you briefly press the button the appliance is enabled for remote start via the Home Connect app If you open the appliance door th...

Page 39: ...onfigure the appliance to meet your needs Note You can find further information in the digital instruction manual by scanning the QR code in the table of contents or on www siemens home bsh group com 17 Cleaning and servi cing To keep your appliance working effi ciently for a long time it is important to clean and maintain it carefully Note You can find further information in the digital instructi...

Page 40: ...sh and then dry them 5 Fit the insert and click it into place 6 Clean the opening for the deter gent drawer 7 Push in the detergent drawer 17 3 Cleaning the drain pump Clean the drain pump in the event of faults e g blockages or rattling noises Emptying the drain pump 1 Turn off the water tap 2 Switch off the appliance 3 Disconnect the appliance s mains plug from the power supply ...

Page 41: ...ke the drain hose out of the holder 7 CAUTION Risk of scalding When you wash at high temperat ures the detergent solution gets hot Do not touch the hot detergent solution To allow the detergent solution to flow out into the container remove the sealing cap 8 Firmly press on the sealing cap 9 Insert the drain hose into the holder ...

Page 42: ...se particles of dirt Loosen the dirt and remove the filter insert 2 Clean the interior the thread on the pump cap and the pump hous ing The pump cap is comprised of two parts which can be taken apart for cleaning 3 Ensure that both impellers can turn 4 Insert the pump cap Ensure that the parts of the pump cap are correctly as sembled 5 Screw the pump cap as far as it will go 90 The handle on the p...

Page 43: ...4 Cleaning the intake opening in the rubber gasket Regularly check the intake opening in the rubber gasket for any block ages and clean the intake opening 1 Open the appliance door 2 Remove any blockages from the intake opening Note Do not use any sharp or poin ted objects ...

Page 44: ... a The symbol lights up again E 30 80 Drain pipe or water outlet hose is blocked Clean the drain pipe and the water outlet hose Drain pipe or water drain hose is caught or jammed Ensure that the drain pipe and water drain hose are not kinked or trapped Drain pump is blocked Cleaning the drain pump Page 40 The water outlet hose is connected too high Install the water outlet hose at a maximum height...

Page 45: ...water pipes the hot detergent solution is cooled before being drained Wait until the detergent solution has cooled down E 30 20 Solenoid valve defective Call the after sales service Customer Service Page 53 Detergent dosage is too high Reduce the amount of detergent for the next wash ing cycle with the same load Additional water is added Do not add any extra water to the appliance while it is oper...

Page 46: ...is Rinse Hold Page 35 The temperature is too high Wait until the temperature has dropped Cancelling the programme Page 34 Water level is too high Select a suitable programme for draining Programmes Page 27 Power failure Open the door using the emergency release Emergency release Page 52 The water is not drain ing Drain pipe or water outlet hose is blocked Clean the drain pipe and the water outlet ...

Page 47: ... cap must be in a vertical position Water is not flowing in Detergent is not being dispensed You have not pressed Start Nachlegen Press Start Nachlegen The filter in the water inflow is blocked Clean the water inflow filter The tap is turned off Turn on the tap The water inlet hose is kinked or jammed Ensure that the water inlet hose is not kinked or jammed The spin cycle runs several times The un...

Page 48: ...ked Cleaning the detergent drawer Page 39 Vibrations and move ment of the appliance whilst spinning Appliance is not correctly aligned Aligning the appliance The appliance feet are not fixed Secure the appliance feet Aligning the appliance Transit bolts have not been removed Removing the transit bolts Drum rotates water does not flow in Load detection is active Not a fault no action required Note ...

Page 49: ...ib uted Redistribute the laundry in the drum Note Where possible mix large and small items in the drum Different sized items of laundry distribute themselves better during the spin cycle Start the Spin programme Rushing hissing noise Water is flushed under pressure into the detergent drawer Not a fault normal operating noise Loud noises during the spin cycle Appliance is not correctly aligned Alig...

Page 50: ...abric Drain pipe or water outlet hose is blocked Clean the drain pipe and the water outlet hose Drain pipe or water drain hose is caught or jammed Ensure that the drain pipe and water drain hose are not kinked or trapped The unbalanced load detection system has interrupted the spin cycle because the laundry is unevenly distrib uted Redistribute the laundry in the drum Note Where possible mix large...

Page 51: ...N home net work Wi Fi with WPS function Page 36 Connecting the appliance to a WLAN home net work Wi Fi without WPS function Page 37 Water is leaking out at the water inlet hose Water inlet hose is not correctly securely connected 1 Connect the water supply hose correctly Connect ing the water inlet hose 2 Tighten the screw connection Water is leaking out at the water outlet hose The water outlet h...

Page 52: ...ing the appliance Note More detailed instructions for use can be found on www siemens home bsh group com or by scanning the QR code on the title page of this user manual 1 Turn off the water tap 2 Empty the water inlet hose 3 Switch off the appliance 4 Unplug the appliance s mains plug 5 Drain the water Cleaning the drain pump Page 40 6 Detach the hoses 19 2 Inserting the transit bolts Secure the ...

Page 53: ...roughout the EU 20 Customer Service If you have any queries on use are unable to rectify faults on the appli ance yourself or if your appliance needs to be repaired contact Cus tomer Service Function relevant genuine spare parts according to the corresponding Eco design Order can be obtained from Customer Service for a period of at least 10 years from the date on which your appliance was placed on...

Page 54: ...must be connected to the power supply The liability guarantee is valid for the service life of the appliance A claim can only be made under the guarantee if the appliance has been correctly installed and con nected with Aqua Stop according to our instructions this also in cludes correctly fitting the Aqua Stop extension genuine access ory Our guarantee does not cover defective supply lines or fitt...

Page 55: ... 190 34 0 25 1400 53 00 Baum wolle 20 C 9 0 3 28 0 450 93 0 24 1400 53 00 Baum wolle 40 C 9 0 3 28 1 200 93 0 44 1400 53 00 Baum wolle 60 C 9 0 3 34 2 000 93 0 62 1400 53 00 Baum wolle 40 C Vorwäsche 9 0 3 58 1 270 100 0 44 1400 53 00 Pflegel eicht 40 C 4 0 2 30 0 770 56 0 43 1200 29 00 Schnell Mix 40 C 4 0 1 03 0 640 43 0 41 1400 52 00 Wolle 30 C 2 0 0 41 0 200 40 0 24 800 32 00 1 Due to the infl...

Page 56: ...about your model online at https eprel ec europa eu 1 This web address is linked to the official EU EPREL product database Please then follow the instructions on searching for the model The model identifier is made up of the charac ters before the slash in the product number E Nr on the rating plate Al ternatively you can also find the model identifier in the first line of the EU energy label 23 D...

Page 57: ...ge for your appliance 1 Only applies to Great Britain 2 4 GHz band 2400 2483 5 MHz Max 100 mW 5 GHz band 5150 5350 MHz 5470 5725 MHz Max 100 mW BE BG CZ DK DE EE IE EL ES FR HR IT CY LI LV LT LU HU MT NL AT PL PT RO SI SK FI SE NO CH TR IS UK NI 5 GHz WLAN Wi Fi For indoor use only AL BA MD ME MK RS UK UA 5 GHz WLAN Wi Fi For indoor use only 1 Only applies to Great Britain ...

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Page 60: ...hen GERMANY www siemens home bsh group com Valid within Great Britain Imported to Great Britain by BSH Home Appliances Ltd Grand Union House Old Wolverton Road Wolverton Milton Keynes MK12 5PT United Kingdom Manufactured by BSH Hausgeräte GmbH under the trademark licence of Siemens AG ...

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