Siemens WM14VE00CS User Manual And Installation Instructions Download

Page: 45 / 60

Troubleshooting

Fault

Cause and troubleshooting

"E:30 / -80"

Unapproved extension installed on the water drain
hose.

▶

Remove any unapproved extensions from the water
hose.
→

"Connecting the appliance", Page 14

The pump cap is not fully screwed in.

▶

Ensure that the pump cap is screwed in all the way
into the appliance. The handle on the pump cap
must be in a vertical position.

"E:36 / -25 / -26"

Drain pump is blocked.

▶

→

"Cleaning the drain pump", Page 41

"E:38 / -25 / -26"

Drain pump is blocked.

▶

→

"Cleaning the drum", Page 39

if the fault is displayed again,

▶

→

"Cleaning the drain pump", Page 41

Inlet opening of the rubber gasket is blocked.

▶

→

"Cleaning the intake opening in the rubber gas-

ket", Page 43

i-DOS error, deactiv-
ate i-DOS

The pump for the intelligent dosing system is blocked.

Switch off the appliance.

Clean the pump unit.
→

"Cleaning the detergent drawer", Page 39

Switch the appliance on.

If the display appears again after you clean the
pump unit, call customer service.
→

"Customer Service", Page 55

Note:

You can deactivate and manually dose the intel-

ligent dosing system until the fault is rectified.
→

"Buttons", Page 24

"E:30 / -10" and/or

The filter in the water inflow is blocked.

▶

Clean the water inflow filter.

The tap is turned off.

▶

Turn on the tap.

The water inlet hose is kinked or jammed.

▶

Ensure that the water inlet hose is not kinked or
jammed.

All other error codes.

Malfunction

▶

Call the after-sales service.
→

"Customer Service", Page 55

Summary of Contents for WM14VE00CS

Page 1: ...e WM14VE00CS en User manual and installation instructions Register your product on My Siemens and discover exclusive services and offers siemens home bsh group com welcome The future moving in Siemens Home Appliances ...

Page 2: ... 7 Connecting the appliance to the electricity supply 16 5 Familiarising yourself with your appliance 17 5 1 Appliance 17 5 2 Detergent drawer 17 5 3 Control panel 18 5 4 Operating logic 19 6 Before using for the first time 19 6 1 Starting an empty washing cycle 19 7 Display 21 8 Buttons 24 9 Programmes 27 10 Accessories 32 11 Laundry 32 11 1 Preparing the laundry 32 12 Detergents and care product...

Page 3: ...t tings 39 17 Cleaning and servicing 39 17 1 Cleaning the drum 39 17 2 Cleaning the detergent drawer 39 17 3 Cleaning the drain pump 41 17 4 Cleaning the intake open ing in the rubber gasket 43 18 Troubleshooting 44 18 1 Emergency release 54 19 Transportation storage and disposal 54 19 1 Removing the appliance 54 19 2 Inserting the transit bolts 54 19 3 Using the appliance again 54 19 4 Disposing ...

Page 4: ...cts suitable for washing machines In private households and in enclosed spaces in a domestic en vironment Up to an altitude of max 4000 m above sea level 1 3 Restriction on user group This appliance may be used by children aged 8 or over and by people who have reduced physical sensory or mental abilities or inadequate experience and or knowledge provided that they are supervised or have been instr...

Page 5: ...rnal switching device e g a timer or remote control When the appliance is installed the mains plug of the power cord must be freely accessible If free access is not possible an all pole isolating switch must be installed in the permanent elec trical installation according to the installation regulations When installing the appliance check that the power cable is not trapped or damaged If the insul...

Page 6: ...manufacturers and with varying depths and widths in a washer dryer stack Do not install a washer dryer stack on a platform the appli ances may tip over WARNING Risk of suffocation Children may put packaging material over their heads or wrap themselves up in it and suffocate Keep packaging material away from children Do not let children play with packaging material CAUTION Risk of injury The applia...

Page 7: ...age 55 An ingress of moisture can cause an electric shock Only use the appliance in enclosed spaces Never expose the appliance to intense heat or humidity Do not use steam or high pressure cleaners hoses or sprays to clean the appliance WARNING Risk of harm to health Children can lock themselves in the appliance thereby putting their lives at risk Do not install the appliance behind a door as this...

Page 8: ...t on or lean against the open door Do not sit on or lean against the appliance door Do not place any objects on the appliance door Reaching into the drum while it is still turning may cause hand in juries Wait for the drum to come to a complete stop before reaching inside CAUTION Risk of scalding When you wash at high temperatures the detergent solution gets hot Do not touch the hot detergent solu...

Page 9: ...ust be re placed by the manufacturer the manufacturer s Customer Ser vice or a similarly qualified person in order to prevent any risk An ingress of moisture can cause an electric shock Do not use steam or high pressure cleaners hoses or sprays to clean the appliance WARNING Risk of injury The use of non original spare parts and non original accessories is dangerous Only use the manufacturer s ori...

Page 10: ...exten sions valves or similar Make sure that the valve housing for the water inlet hose does not come into contact with its sur roundings and is not subjected to any external forces Ensure that the inner diameter of the water tap is at least 17 mm Make sure that the length of the thread on the connection to the water tap is at least 10 mm If the water pressure is too high or too low the appliance ...

Page 11: ...display shows the expected consumption detergent based on the laundry s de gree of soiling a For light to normal soiling a smal ler amount of detergent is suffi cient Observe the dosage recom mendation from the detergent manufacturer Reduce the washing temperature for lightly and normally soiled laundry a At lower temperatures the appli ance consumes less energy For light to normal soiling lower t...

Page 12: ... the appliance door Basic operation Page 33 4 Remove any accessories from the drum 5 Close the appliance door 4 2 Contents of package After unpacking all parts check for any damage in transit and complete ness of the delivery ATTENTION If the appliance is operated with in complete or defective accessories the appliance may not be able to op erate properly or this may result in material damage or d...

Page 13: ...y Transport the appliance in an up right position Installation loca tion Requirements Base Secure the appli ance with fixing brackets Page 32 Wooden joist floor Place the appli ance on a water resistant wooden board minimum thickness of 30 mm which is screwed tightly to the floor Installation loca tion Requirements Kitchen unit Only install the appliance under neath a continu ous worktop that is s...

Page 14: ...e power cable from the holder 4 Remove the 4 sleeves 5 Put on the 4 cover caps 6 Press down on the 4 cover caps 4 5 Connecting the appliance Connecting the water inlet hose WARNING Risk of electric shock The appliance contains live parts Touching live parts is dangerous Do not immerse the electrical AquaStop valve in water ...

Page 15: ...ning Note Observe the draining heights The maximum draining height is 100 cm Siphon Secure the con nection point with a 24 40 mm hose clamp Sink Fix and secure the water outlet hose with an el bow Plastic pipe with rubber sleeve or gully Fix and secure the water outlet hose with an el bow 4 6 Aligning the appliance In order to reduce noise and vibra tion and to prevent the appliance from moving al...

Page 16: ...lectricity supply Note Your electrical domestic install ation for this appliance must comply with the local legal provisions and safety regulations and should in clude a residual current circuit breaker 1 Insert the mains plug of the appli ance s power cable in a socket nearby The connection details of the appli ance can be found under Tech nical data Page 57 2 Check the mains plug is inserted pro...

Page 17: ...ur and shape may differ from those pictured 1 Maintenance flap for the drain pump Page 41 2 Door 3 Detergent drawer Page 17 4 Control panel Page 18 5 Water outlet hose Page 15 6 Power cord Page 16 7 Transit bolts Page 13 8 Water inlet hose Page 14 5 2 Detergent drawer Note Observe the manufacturer s in structions on the use and dosage of the detergent and care product and the information in the pr...

Page 18: ... softener or liquid detergent 3 Dispenser for liquid deter gent 5 3 Control panel You can use the control panel to configure all functions of your appliance and to obtain information about the operating status 3 3 2 4 1 1 1 Programmes Page 27 2 Programme selector Page 33 3 Buttons Page 24 4 Display Page 21 ...

Page 19: ...d in the display To select the settings you require press the buttons below the symbols until the required setting is selected in the display If a setting is activated the display shows The selection does not need to be confirmed again The sub menu closes automatically after a few seconds first time 6 Before using for the first time first time Prepare the appliance for use 6 1 Starting an empty wa...

Page 20: ...com mended by the detergent manufac turer for light soiling Do not use detergent suitable for woollens or delicates 6 Push in the detergent drawer 7 Press start doplnění to start the programme a The display shows the remaining programme duration 8 Start the first wash cycle or press to switch off the appliance Basic operation Page 33 ...

Page 21: ...gramme time remaining 10 h 1 Ready in time Buttons Page 24 9 0 kg 1 Recommended load The maximum load capacity for the selec ted programme in kg 0 1400 Spin speed Set spin speed in rpm Buttons Page 24 0 No spin cycle draining only 90 C Temperature Set temperature in C Buttons Page 24 cold Navigation Selecting settings Operating logic Page 19 Other programme settings Activate deactivate or adjust o...

Page 22: ...Buttons Page 26 Soaking Soaking is activated Buttons Page 26 Rinse Hold Rinse Hold is activated Buttons Page 25 Silent Wash Silent Wash is activated Buttons Page 25 Baby food The stain type is activated Blood The stain type is activated Egg The stain type is activated Strawberry The stain type is activated Soil and sand The stain type is activated Grass The stain type is activated Coffee The stain...

Page 23: ...below the minimum level Intelligent dosing system Page 36 liquid detergent Dispenser for li quid detergent or fabric softener Lights up The intelligent dosing system for liquid detergent or fabric softener is activated Flashes The fill level of the dispenser is below the minimum level Intelligent dosing system Page 36 liquid detergent fabric softener dosage 50 1 Dosing recom mendation The recommen...

Page 24: ... to suit the type of stain i Dos Activate Deactivate Dispenser con tents Basic dosage Briefly press the button to activate or deactivate the intelligent dosing sys tem for fabric softener or liquid de tergent Press the button for approx 3 seconds to open the basic settings and specify the contents of the dis penser or set the basic dosage Overview of the basic settings Page 38 Intelligent dosing s...

Page 25: ...ng system is activated the detergent will be dis pensed automatically for the prewash and the main wash If the intelligent dosing system is de activated place the detergent for the prewash directly in the drum Extra Rinse Activate or deactivate up to three ad ditional rinse cycles Recommended for particularly sensit ive skin or in regions with very soft water Rinse Hold Activate Deactivate Activat...

Page 26: ...tivate or deactivate soaking Before the main wash cycle starts the laundry remains in the water for longer For laundry with particularly stubborn soiling Easy Iron Activate Deactivate Activate or deactivate the reduced creasing programme In order to reduce creasing in the laundry the spin cycle and the spin speed are adapted The laundry is damp enough after washing that it needs to be hung out on ...

Page 27: ...sponds to the best possible washing performance class according to the legal requirements For this programme the washing temperature is automatically adjusted depending on the load size in order to achieve the best possible energy effi ciency with the best possible washing result You cannot change the washing temperature Programme setting Note The temperature cannot be adjusted in this programme a...

Page 28: ...e setting Max 40 C Max 800 rpm 2 0 powerSpeed 59 Wash items made from cotton linen or synthetic or blended fabrics Suitable for lightly and normally soiled laundry Optimum washing results in under an hour Programme setting Max 40 C Max 1400 rpm 5 0 Rinse Freshen Up Rinse and then spin the laundry and drain the wa ter Programme setting Max 1400 rpm Drain Drain the water e g when a programme is can ...

Page 29: ...ash all weather and outdoor clothing with mem brane technology and water resistant equipment Use a detergent for outdoor fabrics Do not use fabric softener Programme setting Max 40 C Max 800 rpm 2 0 auto jemný Automatic soft Wash delicate items made from cotton or synthetic or blended fabrics Gentle laundry care The degree of soiling and the type of fabric are automatically detected The washing pr...

Page 30: ...oured and colour intense items made from cotton or easy care fabric e g jeans Turn laundry inside out before washing Use liquid detergent Programme setting Max 40 C Max 1200 rpm 4 0 Drum clean Cleaning and caring for the drum Use this programme in the following cases Before using the appliance for the first time If you regularly wash at temperatures of 40 C or lower After a prolonged period of non...

Page 31: ... fabrics Short programme for small items of lightly soiled laundry The programme duration is approx 30 minutes If you wish to reduce the programme duration to 15 minutes activate varioSpeed The maximum load is reduced to 2 0 kg Programme setting Max 40 C Max 1200 rpm 4 0 1 varioSpeed activated 2 Washing not possible ...

Page 32: ...reparing the laundry ATTENTION Objects remaining in the laundry may damage the laundry and the drum Remove all items from any pock ets in your laundry before using the appliance To protect your appliance and the laundry prepare the laundry be forehand Empty any pockets Brush sand out of all collars and pockets Close bed covers and cushion covers Close all zips Velcro fasteners hooks and eyes Tie c...

Page 33: ...ge stainless steel Do not use bleaching agents in the appliance Do not pour vinegar into the dis pensers Page 37 of the intelli gent dosing system operation 13 Basic operation operation Note You can find further information in the digital instruction manual by scanning the QR code in the table of contents or on siemens home bsh group com 13 1 Switching on the appli ance Requirement The appliance h...

Page 34: ...mme Operating logic Page 19 4 Press Main menu to call up the main menu 5 If required adjust the programme settings Adjusting the programme set tings Page 34 a The programme is saved 13 5 Loading laundry Note To prevent creasing note the maximum load for the programmes Programmes Page 27 Requirement The laundry is pre pared Laundry Page 32 1 Open the door Ensure that the drum is empty 2 Place the l...

Page 35: ...the door 5 Press start doplnění 13 9 Cancelling the pro gramme 1 Press start doplnění 2 Open the appliance door The appliance door remains locked for safety reasons if the temperature and water levels are high If the temperature is high start the Rinse Freshen Up pro gramme If the water level is high start the Spin programme or select a suitable programme for draining Programmes Page 27 3 Remove t...

Page 36: ...ligent dosing sys tem The optimum quantities of liquid de tergent and fabric softener are dis pensed automatically depending on the programme and settings 15 1 Starting the programme with intelligent dosing system If you do not want to dose liquid de tergent and fabric softener manually use the intelligent dosing system This function is available depending on the selected programme and is activate...

Page 37: ...g the programme set tings Page 34 5 Start the programme Starting the programme Page 35 6 Remove the laundry Unloading the laundry Page 35 15 2 Filling the dispensers If you want to use the intelligent dos ing system or if the appliance dis plays a notification during operation of the appliance fill the dispensers Note Fill the dispensers only with suitable detergent and care products Page 33 If yo...

Page 38: ...shing You can change dispenser contents in the basic settings Changing the basic settings Page 39 15 4 Basic dosage The basic dosage depends on the manufacturer s instructions for the de tergent the water hardness and the degree of soiling of the laundry Always set a basic dosage that cor responds to the dosage for a stand ard load of 4 5 kg You can change the basic dosage for the dispenser in the...

Page 39: ...tures and a lack of ventilation for the appliance may damage the drum and cause injury Regularly run a programme for cleaning the drum or wash at tem peratures of at least 60 C Leave the appliance to dry after every operation with the door open and leave the detergent drawer to dry Run the Drum clean programme without laundry and using washing powder 17 2 Cleaning the detergent drawer If you want ...

Page 40: ...lip the detergent drawer cover and remove it 6 Empty the detergent drawer 7 Clean the pump unit with a damp cloth 8 Clean the detergent drawer and the cover with a soft damp cloth or hand shower 9 Dry the detergent drawer cover and pump unit and reinsert them ...

Page 41: ...p Clean the drain pump in the event of faults e g blockages or rattling noises Emptying the drain pump 1 Turn off the water tap 2 Switch off the appliance 3 Disconnect the appliance s mains plug from the power supply 4 Open and remove the service flap 1 2 5 Slide a sufficiently large container under the opening 6 Take the drain hose out of the holder ...

Page 42: ... sealing cap 9 Insert the drain hose into the holder Cleaning the drain pump Requirement The drain pump is empty Page 41 1 Since water may remain in the drain pump unscrew the pump cap carefully The filter insert in the pump housing may become stuck due to coarse particles of dirt Loosen the dirt and remove the filter insert 2 Clean the interior the thread on the pump cap and the pump hous ing The...

Page 43: ... will go 90 The handle on the pump cap must be in a vertical position 6 Insert and close the service flap 2 1 17 4 Cleaning the intake opening in the rubber gasket Regularly check the intake opening in the rubber gasket for any block ages and clean the intake opening 1 Open the appliance door 2 Remove any blockages from the intake opening Note Do not use any sharp or poin ted objects ...

Page 44: ...e Press any button a The symbol lights up again E 30 80 Drain pipe or water outlet hose is blocked Clean the drain pipe and the water outlet hose Drain pipe or water drain hose is caught or jammed Ensure that the drain pipe and water drain hose are not kinked or trapped Drain pump is blocked Cleaning the drain pump Page 41 The water outlet hose is connected too high Install the water outlet hose a...

Page 45: ...ocked Cleaning the intake opening in the rubber gas ket Page 43 i DOS error deactiv ate i DOS The pump for the intelligent dosing system is blocked 1 Switch off the appliance 2 Clean the pump unit Cleaning the detergent drawer Page 39 3 Switch the appliance on 4 If the display appears again after you clean the pump unit call customer service Customer Service Page 55 Note You can deactivate and man...

Page 46: ...y The circuit breaker in the fuse box has tripped Check the circuit breaker in the fuse box There has been a power cut Check whether the lighting in your kitchen or other appliances are working The programme does not start You have not pressed start doplnění Press start doplnění Door is not closed 1 Close the door 2 Press start doplnění to start the programme Childproof lock is activated Deactivat...

Page 47: ...he programme when the programme status is Rinse Hold Page 35 The temperature is too high Wait until the temperature has dropped Cancelling the programme Page 35 Water level is too high Select a suitable programme for draining Programmes Page 27 Power failure Open the door using the emergency release Emergency release Page 54 The water is not drain ing Drain pipe or water outlet hose is blocked Cle...

Page 48: ...xtensions from the water hose Connecting the appliance Page 14 The pump cap is not fully screwed in Ensure that the pump cap is screwed in all the way into the appliance The handle on the pump cap must be in a vertical position Water is not flowing in Detergent is not being dispensed You have not pressed start doplnění Press start doplnění The filter in the water inflow is blocked Clean the water ...

Page 49: ...ance while it is operating Drum jerks after the programme starts This is caused by an internal motor test Not a fault no action required Vibrations and move ment of the appliance whilst spinning Appliance is not correctly aligned Aligning the appliance Page 15 The appliance feet are not fixed Secure the appliance feet Aligning the appliance Page 15 Transit bolts have not been removed Removing the ...

Page 50: ...stribute themselves better during the spin cycle Start the Spin programme The spin programme does not start Drain pipe or water outlet hose is blocked Clean the drain pipe and the water outlet hose Drain pipe or water drain hose is caught or jammed Ensure that the drain pipe and water drain hose are not kinked or trapped The unbalanced load detection system has interrupted the spin cycle because t...

Page 51: ... noise Creasing The spin speed is too high The next time you run a wash cycle set a lower spin speed The load is too large The next time you run a wash cycle reduce the amount of laundry being loaded Unsuitable programme for the type of fabric Select the programmes that are suitable for the type of fabric The spin result is not satisfactory The laun dry is too wet too damp A low spin speed is sele...

Page 52: ...tart the Rinse Freshen Up programme Unsuitable detergent added to the dispenser of the in telligent dosing system 1 Check whether the detergent used is suitable Detergents and care products Page 33 2 Drain the dispenser Cleaning the detergent drawer Page 39 3 Clean the dispenser 4 Refill the dispenser Filling the dispensers Page 37 Basic dosage is not correctly adjusted If intelligent dosing is ac...

Page 53: ...ent used is suitable Detergents and care products Page 33 2 Drain the dispenser Cleaning the detergent drawer Page 39 3 Clean the dispenser 4 Refill the dispenser Filling the dispensers Page 37 Water is leaking out at the water inlet hose Water inlet hose is not correctly securely connected 1 Connect the water supply hose correctly Connecting the water inlet hose Page 14 2 Tighten the screw connec...

Page 54: ...manual by scanning the QR code in the table of contents or on siemens home bsh group com 1 Turn off the tap 2 Empty the water inlet hose 3 Switch off the appliance 4 Unplug the appliance s mains plug 5 Drain the water Cleaning the drain pump Page 41 6 Detach the hoses 7 Empty the dispensers 19 2 Inserting the transit bolts Secure the appliance for transporta tion using transit bolts in order to pr...

Page 55: ...ances as applicable throughout the EU 20 Customer Service Function relevant genuine spare parts according to the corresponding Eco design Order can be obtained from Customer Service for a period of at least 10 years from the date on which your appliance was placed on the market within the European Eco nomic Area Note Under the terms of the manu facturer s warranty the use of Cus tomer Service is f...

Page 56: ...antee is valid for the service life of the appliance A claim can only be made under the guarantee if the appliance has been correctly installed and con nected with Aqua Stop according to our instructions this also in cludes correctly fitting the Aqua Stop extension genuine access ory Our guarantee does not cover defective supply lines or fittings up to the Aqua Stop connection on the tap If your a...

Page 57: ...1400 53 00 eco 40 602 2 5 2 53 0 190 34 0 25 1400 53 00 bavlna 20 C 9 0 3 28 0 450 93 0 24 1400 53 00 bavlna 40 C 9 0 3 28 1 200 93 0 44 1400 53 00 bavlna 60 C 9 0 3 34 2 000 93 0 62 1400 53 00 bavlna 40 C před pírka 9 0 3 58 1 270 100 0 44 1400 53 00 snadno udržovatelné 40 C 4 0 2 30 0 770 56 0 43 1200 29 00 rychlý mix 40 C 4 0 1 03 0 640 43 0 41 1400 52 00 vlna 30 C 2 0 0 41 0 200 40 0 24 800 32...

Page 58: ...ns light sources from energy efficiency class F These light sources are available as a spare part and must only be replaced by trained specialist staff You can find more information about your model online at https eprel ec europa eu 1 This web address is linked to the official EU EPREL product database Please then follow the instructions on searching for the model The model identifier is made up ...

Page 59: ......

Page 60: ...nchen GERMANY siemens home bsh group com Valid within Great Britain Imported to Great Britain by BSH Home Appliances Ltd Grand Union House Old Wolverton Road Wolverton Milton Keynes MK12 5PT United Kingdom Manufactured by BSH Hausgeräte GmbH under the trademark licence of Siemens AG ...

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