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a

Disconnect the mains plug.

12

What to do if...

ʑ

Water is leaking out.

– Attach/replace the drainage hose correctly.
– Tighten the screw connection of the supply hose.

ʑ

No water supply. 
Detergent not dispensed.

Start

 not selected?

– Tap not turned on?
– Filter blocked? Clean the filter 

a

 page 11.

– Supply hose kinked or trapped?

ʑ

Washing machine door 
cannot be opened.

– Safety function active. Programme termination? 

a

 page 4

.

 (Rinse Stop = no final spin) selected? 

a

 page 3,4.

– Can be opened by emergency release only? 

a

page 13.

ʑ

Programme does not 
start.

Start

 or 

Finish in

 time selected?

– Washing machine door closed?

ʑ

Detergent solution does 
not empty.

 (Rinse Stop = no final spin) selected? 

a

page 3,4.

– Clean the detergent solution pump 

a

 page 11.

– Clean the waste pipe and/or drainage hose.

ʑ

Water not visible in the 
drum.

– Not a fault - water below the visible area.

ʑ

Spin result not 
satisfactory.
Laundry wet/too damp.

– No fault - the unbalanced-load detection system interrupted 

spinning, uneven laundry distribution.
Distribute large and small items of laundry evenly in the drum.

Less Ironing 

selected? 

a

page 5.

– Speed selected too low? 

a

 page 5

.

ʑ

The programme duration 
changes during the wash 
cycle.

– Not a fault – the programme sequence is optimised for the 

particular wash process. This may result in changes to the 
programme duration in the display field.

ʑ

Drum spins gently 
several times.

– Not a fault - unbalanced-load detection system is adjusting the 

imbalance.

ʑ

Residual water in the 
compartment 

0

 for care 

products.

– Not a fault - the action of the care product is not affected.
– Clean the insert if necessary 

a

 page 10

.

ʑ

Odour formation in the 
washing machine.

– Run programme 

Cottons/Coloureds 90 °C

 without laundry. Use 

standard detergent.

ʑ

Status display

³

t

 (Wash) 

flashes. Detergent may 
be leaking out of the 
detergent drawer.

– Too much detergent used?

Mix 1 tablespoon of fabric softener with ½ litre of water and pour 
into compartment 

II

(not with outdoor or down fabrics).

– Reduce the detergent dosage for the next wash cycle.

ʑ

Loud spinning, vibrations 
and “wandering” during 
the spin cycle.

– Are the appliance feet fixed?

Secure appliance feet 

a

 Installation instructions

.

– Transportation safety devices removed?

Remove transportation safety devices

a

 Installation 

instructions

.

ʑ

Noises during spin and 
drain cycles.

– Clean detergent-solution pump 

–> page 10

ʑ

Display panel/indicator 
lamps do not function 
during operation.

– Power cut?
– Circuit breakers tripped or fuses blown? Reset the circuit 

breakers or change the fuses.

– If the fault occurs repeatedly, call the after-sales service.

ʑ

Programme Status 
longer than usual.

– Not a fault - unbalanced-load detection system is adjusting the 

imbalance by repeatedly redistributing the laundry.

– Not a fault - foam detection system active - adds an additional 

rinse cycle.

13

What to do if ...

ʑ

There are detergent 
residues on the laundry.

– Occasionally, phosphate-free detergents contain water-insoluble 

residues.

– Select

Rapid 15’

 or brush out the laundry after washing.

ʑ

Æ

– in the display panel. –

Start

 selected.

– To continue the programme, press 

Start

.

ʑ

In pause mode, 

Start

 flashes very quickly 

and a signal sounds.

– Water level too high. Not possible to add more laundry. Close 

the washing machine door immediately if necessary.

– To continue, press the Start button.

If you cannot correct a fault yourself (switching on/off) or a repair is required:

– Turn the programme selector to 

Off

 and remove the mains plug from the socket.

– Turn off the water supply and call the after-sales service 

a

Installation instructions.

Emergency release 

e.g. in the event of a power cut

The programme continues when the power supply is restored. However, if the laundry has to 
be removed, the washing machine door can be opened as follows:

Risk of scalding

The detergent solution and laundry may be hot. If possible, leave to cool 
down.
Do not reach into the drum if it is still turning.
Do not open the washing machine door if you can see water through the 
glass.

1.

Turn the programme selector to 

Off

 and disconnect the mains plug.

2.

Drain the detergent solution 

a

 page 10.

3.

Pull the emergency release downwards with a tool and release.
Washing machine door can then be opened.

After-sales service

ʑ

If you cannot remedy the fault yourself (What to do if ..., 

a

page 12, 13

), contact our after-

sales service. We will always find a suitable solution to avoid unnecessary visits by repair 
personnel.

ʑ

You will find the contact data for your closest after-sales service in the after-sales service 
directory (depending on model).

GB

 0844 8928999  Calls from a BT landline will be charged at up to 3 pence per minute.

                             A call set-up fee of up to 6 pence may apply.

IE

01450 2655

ʑ

Please give the after-sales service the product number (E no.) and the production number 
(FD) of the appliance.

Product number        Production number

This information can be found:
on the inside of the washing machine door*/
opened service flap* and rear of the appliance.
*depending on model

ʑ

Trust the manufacturer's competence.

 Turn to us. 

You will thereby ensure that the repairs are performed by trained service personnel equipped 
with original repair parts.

Summary of Contents for WM12P360GB

Page 1: ...ly until the required number of hours is displayed h hour Select Start It is not possible to make adjustments once the programme has started ʑ Spin speed rpm c Rinse Stop no final spin You can change the spin speed shown or select c Rinse Stop no final spin laundry remains in the water after the last rinse display panel The maximum selectable spin speed depends on the model and on which programme ...

Page 2: ...er sales service a page 13 Risk of electric shock Disconnect the mains plug Risk of explosion No solvents 11 Information about blockages Detergent solution pump Turn the programme selector to Off and disconnect the mains plug 1 Open and remove the service flap 2 Take the drainage hose out of the retainer Remove the sealing cap allow the detergent solution to flow out Push the sealing cap back on 3...

Page 3: ...nts and care products which are suitable for use in washing machines Do not leave children unattended near the washing machine The washing machine is not to be used by children or persons not familiar with the operating instructions Keep pets away from the washing machine Correct installation according to the separate Installation instructions Check the machine Never use a damaged machine Inform t...

Page 4: ...Washing machine door Additional functions option button and spin speed a Individual settings page 5 Select Start Washing End of programme when Start flashes and appears in the display panel Cancel the programme Programmes at high temperatures Cool laundry Select Rapid 15 Select Start Programmes at lower temperatures Select Spin or Empty Select Start Change the programme if you have selected the wr...

Page 5: ...repeatedly until the required number of hours is displayed h hour Select Start It is not possible to make adjustments once the programme has started ʑ Spin speed rpm c Rinse Stop no final spin You can change the spin speed shown or select c Rinse Stop no final spin laundry remains in the water after the last rinse display panel The maximum selectable spin speed depends on the model and on which pr...

Page 6: ...made of cotton linen synthetic fibres or blended fabrics Intensive Wash Prewash Less Ironing Extra Rinse Rinse Stop Mixed Fabrics 40 C Fabrics made of cotton or easy care fabrics Intensive Wash Prewash Less Ironing Extra Rinse Rinse Stop different types of laundry can be washed together Delicates Silk 30 C 2 kg For delicate washable fabrics e g made of silk satin synthetic fibres or blended fabric...

Page 7: ...gramme using maximum spin speed The values deviate from the indicated values depending on water pressure hardness and inlet temperature ambient temperature type amount and soiling of the laundry detergent used fluctuations in the power supply and selected additional functions 8 9 Important information Before washing for the first time Do not put any laundry in the machine Turn the tap on Pour into...

Page 8: ...e appliance off and on again set the programme and make your settings start the programme Motor fault Call the after sales service Other displays Switch off the appliance wait for 5 seconds and switch it back on If the display appears again call the after sales service a page 13 Risk of electric shock Disconnect the mains plug Risk of explosion No solvents 11 Information about blockages Detergent ...

Page 9: ...uit breakers or change the fuses If the fault occurs repeatedly call the after sales service ʑ Programme Status longer than usual Not a fault unbalanced load detection system is adjusting the imbalance by repeatedly redistributing the laundry Not a fault foam detection system active adds an additional rinse cycle 13 What to do if ʑ There are detergent residues on the laundry Occasionally phosphate...

Page 10: ...Instruction manual Washing machine Observe the safety instructions on page 8 Read these instructions and the separate Installation instructions before operating the washing machine en ...

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