en
After-sales service
32
4
After-sales service
After-sales service
If you cannot rectify a fault yourself, (see
section, Faults and what to do about
them
~
Page 30
), please contact our
after-sales service.
We will always find an appropriate
solution to avoid unnecessary visits by
engineers.
Please provide the after-sales service
with the product number (E no.) and the
production number (FD) of the
appliance.
You can find this information
(depending on the model):
■
On the inside of the loading door
■
On the back of the appliance
Repair order and advice in the event of
faults
Contact information for all countries can
be found on the enclosed after-sales
service list.
Trust the expertise of the
manufacturer.
Contact us. By doing so,
you can be sure that the repairs are
carried out by trained service personnel
using genuine spare parts.
Loud noises, vibrations
and appliance "move-
ment" during the spin
cycle.
■
Is the appliance aligned? Align the appliance
~
Page 37
■
Are the appliance's feet fixed? Secure the appliance's feet
~
Page 37
■
Have the transport braces been removed? Remove the transport braces
~
Page 35
The Touch-Display indica-
tor lights do not work
while the appliance is run-
ning.
■
Has there been a power failure?
■
Have the fuses blown? Reset/replace the fuses.
■
If the fault occurs repeatedly, call customer services.
There is detergent resi-
due on the laundry.
■
Some phosphate-free detergents contain water-insoluble residue.
■
Select
q
Rinse
/Spin
0
or brush the laundry after washing.
If you cannot rectify a fault yourself (after switching the appliance off and on again) or a repair is required:
■
Switch off the appliance and pull out the mains plug.
■
Turn off the tap and call customer services.
Faults
Cause/Remedy
E no.
Product number
FD
Production number
(1U
)'
CN
400 889 9999
