Troubleshooting
en
45
Fault
Cause and troubleshooting
The programme does
not start.
2.
Clean the pump unit.
→
"Cleaning the detergent drawer", Page 36
3.
Switch the appliance on.
4.
If the display appears again after you clean the
pump unit, call customer service.
→
Note:
You can deactivate and manually dose the intel-
ligent dosing system until the fault is rectified.
→
The detergent drawer has not been pushed in fully.
▶
Push in the detergent drawer until the symbol goes
out.
The door cannot
be opened.
The temperature is too high.
▶
Wait until the temperature has dropped.
▶
"Cancelling the programme", Page 32
Water level is too high.
▶
Select a suitable programme for draining.
→
Power failure.
▶
Open the door using the emergency release.
→
The water is not drain-
ing.
Drain pipe or water outlet hose is blocked.
▶
Clean the drain pipe and the water outlet hose.
Drain pipe or water drain hose is caught or jammed.
▶
Ensure that the drain pipe and water drain hose are
not kinked or trapped.
Drain pump is blocked.
▶
"Cleaning the drain pump", Page 38
The water outlet hose is connected too high.
▶
Install the water outlet hose at a maximum height of
1 metre.
Pump cover is not correctly assembled.
▶
Correctly assemble the pump cover.
Detergent dosage is too high.
▶
Immediate measure: Mix one tablespoon of fabric
softener with 0.5 litres of water and pour the mix-
ture into the compartment for manual dosing (not
for outdoor clothing, sportswear or items stuffed
with down).
