en
Faults and what to do about them
60
The programme is taking
longer than usual.
■
Not a fault – the unbalanced load detection system is adjusting an imbal-
ance by repeatedly distributing the laundry.
■
Not a fault – the foam detection system is activated – a rinse cycle has
been switched on.
The length of the pro-
gramme changes during
the wash/dry cycle.
Not a fault – the programme sequence is optimised for the specific washing/
drying process. This may change the length of the programme shown on the
Touch-Display.
Foam may come out of
the detergent drawer.
Too much detergent used?
Mix 1 tablespoon of fabric softener with ½ litre of water and pour into
dispenser
II
. (Not for outdoor, sports and down-filled textiles!)
Reduce detergent dosage for the next wash cycle.
Use commercially available low foam detergent and care product which are
suitable for machine.
Repeated, intensive foam-
ing.
Too much detergent used?
Add less detergent in the next time you run a wash cycle with the same load.
Use commercially available low foam detergent and care product which are
suitable for machine.
Odours, stain formation in
the appliance.
Run the
k
Drum Clean 90°C
programme without laundry.
Add washing powder or a detergent containing bleach.
Note:
To prevent foaming, only use half the amount of detergent recommend-
ed by the detergent manufacturer. Do not use detergents designed for woollens
or delicates.
I am unable to connect to
my home network.
■
Wi-Fi is switched off. To connect to your home network, switch on Wi-Fi.
†
must appear on the display.
■
Wi-Fi is switched on but a connection to your home network cannot be
established. Check whether your home network is available or try to con-
nect to your home network again.
Home Connect is not
working.
■
You can find solutions to problems with Home Connect at www.home-con-
nect.com.
■
The availability of the Home Connect functionality depends on the availabil-
ity of the Home Connect Services (e.g. provision of the app) in your country.
Home Connect Services are not available in every country – for further
information please check: www.home-connect.com.
Loud noises, vibrations
and appliance "move-
ment" during the spin
cycle.
■
Is the appliance aligned?
■
Are the appliance's feet fixed? Secure the appliance's feet.
■
Have the transport locks been removed?
"Removing the transport locks" on page 15
The Touch-Display indica-
tor lights do not work
while the appliance is run-
ning.
■
Has there been a power failure?
■
Circuit breaker fuses blown? Reset/replace the fuses.
■
If the fault occurs repeatedly, call customer services.
Faults
Cause/Remedy
