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Chapter 7

Monitoring Gateway Health

This chapter explains how to monitor the health of the Gateway.

This chapter describes how to monitor the health of the Gateway. The Gateway health options are used
to gauge the various measures of Gateway’s health. To use the Gateway health options, click the

Gateway

Health

button from the

Gateway Options

pane. This displays the “Gateway Health” window.

Gateway Health options discussed in this chapter:

This chapter is organized into parts that correspond to the following buttons shown in the

Gateway

Health

pane.

Used to measure the Internet stats,
home networking stats, security stats,
and the different Gateway log files.

Updates the firmware of your
Gateway through the Internet or
from a device connected to your
Gateway. (Not all Gateways will
have this option.)

Runs a diagnostic program against a
selected connection on your Gateway.

Reboots the system or resets
all settings to Gateway factory
defaults.

Summary of Contents for SpeedStream 6500 Series

Page 1: ...SpeedStream 6500 Series Residential Gateway User s Guide Part No 007 6770 001 ...

Page 2: ... the Software to any countries that are subject to export restrictions 6 No Other Rights Granted Other than the limited license expressly granted herein no license whether express or implied by estoppel or otherwise is granted to any copyright patent trademark trade secret or other proprietary rights of SIEMENS 7 Termination Without limiting SIEMENS s other rights SIEMENS may terminate this licens...

Page 3: ...rovisions The following general provisions apply to the foregoing Software License and Limited Warranty 1 No Modification The foregoing limited warranty is the end user s sole and exclusive remedy and is in lieu of all other warranties express or implied No oral or written information or advice given by SIEMENS or its dealers distributors employees or agents shall in any way extend modify or add t...

Page 4: ...CONFIGURATION 10 Check TCP IP Protocol Settings 10 Checking TCP IP Settings Windows 9x ME 11 Checking TCP IP Settings Windows 2000 12 Checking TCP IP Settings Windows XP 13 Checking TCP IP Settings MAC OS 8 6 through 9 x 14 Checking TCP IP Settings MAC OSX 15 Internet Access Configuration 16 For Windows 9x 2000 16 For Windows XP 16 CHAPTER 4 SPEEDSTREAM GATEWAY SETUP 17 Before Configuring the Gate...

Page 5: ...ss Network 48 Powerline Security Configuration 55 UPnP Universal Plug and Play 57 Security 59 Firewall Settings 60 Administrator Password 72 Address Translation 73 CHAPTER 7 MONITORING GATEWAY HEALTH 77 Statistics 78 Update Firmware 82 Diagnostics 83 CHAPTER 8 MISCELLANEOUS GATEWAY OPTIONS 84 Customize 84 Color Palette 85 Language 86 Time Zone 87 Reboot 88 APPENDIX A TROUBLESHOOTING 89 Overview 89...

Page 6: ...reate or extend your network Optionally you can configure the fourth port as a WAN port for connection to another broadband device DHCP Server Support Dynamic Host Configuration Protocol DHCP provides a dynamic upon request IP address to computers and other networked devices Your SpeedStream Gateway can act as a DHCP Server for devices on your local network Network Status and Statistics Using thes...

Page 7: ...at are incompatible with firewalls Firewall Snooze Temporarily disable firewall protection to limit interference with games and other applications incompatible with firewalls Content Filter Use the Content Filter to block individual user access to undesirable Web sites Content filtering can be defined differently for each user Time of Day Use Restrictions Limit the time of day during which individ...

Page 8: ...re Windows operating system Pentium compatible 166 MHz or faster processor 32 MB RAM 10 MB available hard drive space Windows 98 or later operating system Macintosh operating system version 8 6 to 10 2 4 100MHz PowerPC or better 32 MB RAM 10 MB available hard disk space Macintosh operating system X 300MHz PowerPC G3 or better 128 MB RAM 110 MB available hard disk space large space requirement due ...

Page 9: ...On One or more Ethernet LAN ports are active Ethernet Off No active Ethernet LAN port connection On Wireless connection is active Wireless Off No active wireless connection On DSL connection is active DSL Off No active DSL connection Internet Green Internet connection has been established Off No data being transmitted or received Activity if present Flashing Data is being transmitted or received O...

Page 10: ...orts you can configure port 4 as either a LAN or WAN port Power Adapter Port Connect the supplied power adapter provided with the Gateway here Power Button Push this button to power the Gateway on and off Example Rear Panel General Safety Guidelines When using the SpeedStream Gateway observe the following safety guidelines Never install telephone wiring during a storm Avoid using a telephone durin...

Page 11: ...his chapter Refer to your service provider s documentation or contact them with questions regarding your specific configuration Hardware Installation You may position the SpeedStream Gateway at any convenient location in your office or home No special wiring or cooling requirements are needed however you should comply with the safety guidelines specified in the General Safety Guidelines section Ba...

Page 12: ...ur provider if you are unsure There are two types of filters to connect between the telephone and the wall plate In line filter For use with standard desktop telephones Wall mount filter For use with wall mounted telephones DSL performance may be significantly degraded if the line filters are not installed in the correct direction as illustrated below In Line Filter For each device sharing the sam...

Page 13: ... the Ethernet port on your computer 3 If desired use standard 10 100 CAT5 Ethernet cables to connect additional computers to the remaining Ethernet ports on the Gateway 2 Connect the DSL cable 1 Connect the DSL cable resembles a telephone cord to the DSL port on the Gateway 2 Plug the other end of the DSL cable into the phone jack 3 Connect the power 1 Connect the power adapter to the rear of the ...

Page 14: ...lectrical wall outlet 3 Flip the power switch to power on the Gateway 4 Power on all connected computers 4 Install USB Driver Software 1 Insert the USB driver CD ROM into the CD ROM drive of your computer 2 When prompted follow the on screen instructions to complete the driver installation 5 Check the LEDs 1 The DSL USB and Power LEDs should be lit For more information refer to the LEDs section in...

Page 15: ... your network must have the TCP IP network settings and Internet access settings configured Check TCP IP Protocol Settings Because the Gateway uses the TCP IP network protocol for all functions it is essential that the TCP IP protocol be installed and configured properly The default network settings for the SpeedStream Gateway are IP Address 192 168 254 254 Subnet Mask 255 255 255 0 By default the...

Page 16: ...TCP IP protocol for your network card 3 Click Properties This displays the TCP IP Properties window 4 Click the IP Address tab 5 Ensure that the Obtain an IP address automatically option is selected This is the default Windows settings 6 Close this window 7 Restart your computer to ensure it obtains an IP address from the Gateway 8 Configure internet access using the procedure described in Interne...

Page 17: ...ocal Area Connection and select Properties This displays the Local Area Connections Properties window 4 Select the TCP IP protocol for your network card 5 Click Properties This displays the Internet Protocol TCP IP Properties window 6 Select the Obtain an IP address automatically and Obtain DNS server address automatically options Exit back to the Control Panel 7 Restart your computer to ensure it...

Page 18: ...tion then click Properties This displays the Local Area Connection Properties window 4 Select the TCP IP protocol for your network card 5 Click Properties This displays the Internet Protocol TCP IP Properties window 6 Ensure that Obtain an IP address automatically and Obtain DNS server address automatically are selected 7 Exit back to the Control Panel 8 Restart the computer to ensure it obtains a...

Page 19: ...Connect via drop down menu Ethernet or Ethernet built in if connecting via Ethernet Ethernet Adaptor en0 en1 if connecting via USB 3 Select Using DHCP Server from the Configure drop down menu 4 Close the TCP IP window and click Save 5 Reboot when configuration is saved Once rebooted the computer will pull an IP address from the DHCP server on the Gateway 6 Configure the Gateway using the procedure...

Page 20: ...etwork icon under the Internet Network section This displays the Network window 3 Select one of the following from the Show drop down menu Built in Ethernet if connecting via Ethernet Ethernet Adaptor en0 en1 if connecting via USB 4 Select Using DHCP Server from the Configure IPv4 drop down menu 5 Click Apply Now and quit window 6 Configure the Gateway using the procedure described in the next cha...

Page 21: ...rd window 6 Click I connect through a local area network LAN then click Next This displays the Local Area Network Internet Configuration window 7 Ensure all the boxes are deselected then click Next This displays the Set Up your Internet Mail Account window 8 Click No then click Next This displays the Completing the Internet Connection Wizard window 9 Click Finish to close the Internet Connection W...

Page 22: ...ing options and security Chapter 6 Configuring Advanced Features Monitor the health of the Gateway Chapter 7 Monitoring Gateway Health Before Configuring the Gateway Before attempting to configure the Gateway please ensure that Your computer can establish a physical connection to the Gateway The computer and the Gateway must be directly connected using either the USB or Ethernet ports on the Gatew...

Page 23: ...Whether you accept the desktop shortcut or not you can find UPnP devices in My Network Places previously called Network Neighborhood 2 Double click the icon for the Gateway either on the desktop or in My Network Places to access the Gateway s configuration program 3 Refer to the Setup Wizard section for details of the initial configuration process Using your Web Browser The SpeedStream Gateway con...

Page 24: ...tion supplied by your ISP for details 1 The first window of the Setup Wizard is the Welcome window Click Next on the Welcome window to begin setup This displays the Gateway Administrator Setup window 2 An administrator account has access rights to the Gateway configuration windows Optionally change the admin user name to a different administrative name by typing the new administrative name in User...

Page 25: ...llowing Wireless Interface options Select Enable to enable a wireless connection for your computer Select Disable if you do not wish to configure the Gateway for wireless then click Next This displays the Finish window 10 If you selected Enable enter your wireless network ID in SSID Service Set Identifier This value is the name of your network and must be identical to that defined for all the wire...

Page 26: ...this document titled Wireless Setup WEP 64 Bit Option for more information WEP 128 bits Wireless Equivalency Privacy This option offers 128 bit encryption which is a most secure WEP option Please see the section in this document titled Wireless Setup WEP 128 Bit Option for more information WPA PSK Wi Fi Protected Access WPA security changes encryption keys after a specified amount of time This is ...

Page 27: ...n menu Off Powerline encryption is turned off On Powerline encryption is turned on 18 Click Next This displays the Finish window 19 On the Finish window click Finish This displays the What do I do now window From this window you may click one of the following Surf Now Your Web browser re directs you to default home page of the Web browser you are using You may return to the Gateway s configuration...

Page 28: ...l After authentication data is encrypted between the Gateway and the connected device This is the weakest form of security and should not be used for sensitive data Shared Key Shared keys accepts a string of unencrypted data from a device The Gateway encrypts with a WEP key and sends back the encrypted data to the attached device 4 Type a phrase in Passphrase The passphrase is used to generate the...

Page 29: ...ted at the device level After authentication data is encrypted between the Gateway and the connected device This is the weakest form of security and should not be used for sensitive data Shared Key Shared keys accept a string of unencrypted data from a device The Gateway encrypts with a WEP key and sends back the encrypted data to the attached device 4 Type a phrase in Passphrase The passphrase is...

Page 30: ...oral Key Integrity Protocol is a more powerful security protocol than WEP This option verifies the security configuration after encryption keys are determined synchronizes changing of the unicast encryption key for each frame and determines a unique starting unicast encryption key for each pre shared key authentication AES Advanced Encryption Standard supports a private key algorithm that ranges f...

Page 31: ...ndows on the Gateway Users Devices Gateway In the left navigation pane there are configuration options for the selected Toolbar button These options differ depending on how a user is logged into the system An administrator has full configuration rights shown above while a user has limited configuration rights To Home window displays basic networking attributes of the modem including IP address and...

Page 32: ...hared files and resources on other computers if they are shared via Windows File Sharing Gateway Button This button provides access to all Gateway configuration options security settings Gateway health monitoring and Internet connection and network details The settings available may differ depending upon your service provider Logging into the Gateway There are two types of primary users that log i...

Page 33: ...User Profiles window accessed by clicking Users button on the toolbar The User Profiles window provides details about all active user profiles if Enable User Profiling is selected The Enable User Profiling option must be selected on the User Profiles window for the content filtering option to be operational Adding a User This section describes how to add users to the Gateway to restrict their acce...

Page 34: ...ions Allow access only to website addresses containing the following words User has access only to the specified Web addresses or to addresses containing specified word entries defined in the Website word name table Deny all access to website addresses containing the following words User is denied access to all Web addresses specified as well as addresses that contain any words specified in the We...

Page 35: ...eb Surfer Use has access only to the Internet not to the Gateway s configuration 10 Click Next This displays the Profile Time Setting window Profile time settings are used to limit a user s ability to use the Internet during certain times of the day or night You can also define the amount of time a user stays logged on to the Internet without Web surfing activity Idle Time To use the time of day r...

Page 36: ...ed Computer Connected Device window Some users consistently use a particular computer to surf the Internet To simplify logging in for these users you can use the Associated Computer option to automatically log a particular user into the Gateway with their username and password when they access the Internet from the specified computer 14 Select one of the following A specific device to associate wi...

Page 37: ... Red Green Blue values For example the color red is represented by a value of ff0000 green is represented by a value of 00ff00 and blue is represented by a value of 0000ff Note If you are entering a numeric value for the color ensure that the is in front of your numeric value 17 Click Finish This displays the User Profile window The icon of the user you just created is displayed in the left naviga...

Page 38: ...From the Users Profile window click the button in the left navigation pane corresponding to the user you want to edit This displays the Profile Monitor window 2 Click Edit Profile This displays the Profile Content Filtering window with the User Setup pane in the left navigation pane 3 Click on any item in the User Setup list to display the appropriate window 4 Make any changes 5 Once you have made...

Page 39: ...ction describes how to delete a user You must be logged in as the administrator to delete a user To delete a user 1 From the Users Profile window click the button in the left navigation pane corresponding to the user you want to delete This displays the Profile Monitor window 2 Click Delete User 34 ...

Page 40: ... the activity of the user over the network To view user logs 1 From the Users Profile window click the button in the left navigation pane corresponding to the user you want to delete This displays the Profile Monitor window 2 Click View User Log This displays the Current Log Entries window displaying all the log information about the user 35 ...

Page 41: ... a specific user you can only view devices associated with that user logon To use the Devices option 1 Click Devices in the toolbar This displays the Connected Devices window displaying general information about devices on your network 2 Click the icon of a connected device in the left navigation pane or click the device hyperlink under Connected Devices Summary This displays the Connected Devices...

Page 42: ...ain window The options that display under the Gateway Options pane in the left navigation pane are based on how you logged into the system If you logged in as the administrator all options are turned on and enabled If you logged in as a user only the Gateway Health Customize and Reboot options are enabled Gateway Options discussed in this chapter This chapter is organized into parts that correspon...

Page 43: ...ING If this feature is not properly configured your Internet connection may terminate To use the ISP connection function 1 Click the ISP Connection button in the left navigation pane This displays the ISP Connection Information window listing all the ISP connections being managed by the Gateway 2 Click one of the ISP connections in red to reconfigure that connection Please check with your ISP for ...

Page 44: ...click its link on the Advanced Internet Options window Configure the ATM Virtual Circuit Create and configure a PVC Permanent Virtual Circuit across a network A PVC is used to maintain a permanent connection between two points on a network Add Static Routes for direct ISP Connections Configure static routes to remote equipment Static routing allows a pre defined route to be set for the transmissio...

Page 45: ...sed to maintain a permanent connection between two points on a network Changes to ATM settings should not be made unless you are advised to do so by your Internet Service Provider To access the ATM virtual circuit option click the Configure ATM Virtual Circuit hyperlink on the Advanced Internet Options window This displays the ATM Virtual Circuit Wizard window Make any modifications advised by you...

Page 46: ...m the Advanced Internet Options window This displays the Static Routes window 2 Type the IP address of the destination device in Destination 3 Type the net mask of the destination device in Net Mask 4 Optionally type the IP address of a destination Gateway in Next Hop 5 Select a connection type from the Interface drop down menu 6 Click Apply The system responds by adding your new route to the rout...

Page 47: ...nnect to your servers or DMZ computer from the Internet using your Domain name Refer to the section in this document titled DMZ for more information on DMZs To set up Dynamic DNS on the Gateway 1 Click the Set up Dynamic DNS hyperlink from the Advanced Internet Options window This displays the Set Up Dynamic DNS window 2 Select the Enable option 3 Type the name provided to you by www dydns org in ...

Page 48: ...isplays the RIP Configuration window 2 Select one of the following options from under the RIP Version heading next to the connection of your choice 1 Provides essential RIP packet formatting for routing information packets 2 Provides enhanced packet formatting for routing information packets by providing the following IP address subnet mask next hop and metric shows how many routers the routing pa...

Page 49: ...s displays the Advanced Home Networking window The advanced options are listed below To access one of these options click its link on the Advanced Home Networking window IP Network Define the range for assigning IP addresses Server Ports Specify the ports used by common applications such as HTTP FTP and Telnet LAN WAN Port Configure Ethernet port 4 as either a LAN network port or as a WAN Internet...

Page 50: ...addresses from a central server To configure the IP network option 1 Click the Configure the local SpeedStream Gateway IP Network hyperlink This displays the SpeedStream Gateway IP Network window 2 Select a range from the displayed options and click Save Settings Be sure to select an IP address range that is not in conflict with any existing devices 3 Optionally click the Custom Settings hyperlink...

Page 51: ...the server port option 1 Click the Configure the Local SpeedStream Gateway Server Ports hyperlink This displays the SpeedStream Gateway Server Ports window 2 Optionally type a port number in HTTP The default port for this field is 80 3 Optionally type a port number in FTP The default port for this field is 21 4 Optionally type a port number in Telnet The default port for this field is 23 5 Click A...

Page 52: ...ed to consult your Internet Service Provider for the appropriate settings To configure the LAN WAN port 1 Click the Configure the Local SpeedStream Gateway LAN WAN Port hyperlink This displays the SpeedStream Gateway LAN WAN Port window 2 Select one of the following options LAN Local Area Network Use the port as a connection to the network located in your home or premises WAN Wide Area Network Use...

Page 53: ...eedStream Gateway Wireless Network hyperlink This displays the Wireless Summary window 2 Click Begin Wireless Wizard This displays the Wireless Setup Configuration window 3 Select Enable to enable the Wireless Interface 4 Type your wireless network ID in SSID Service Set Identifier 5 Optionally select a channel ID from the Channel drop down menu This is typically done if you experience any interfe...

Page 54: ...d Wireless Setup WEP 64 Bit Option Advanced Home Networking for more information WEP 128 bits Wireless Equivalency Privacy WEP security offers the same security offered by a wired LAN with encrypted packets This option offers 128 bit encryption which is a most secure WEP option Please see the section in this document titled Wireless Setup WEP 128 Bit Option Advanced Home Networking for more inform...

Page 55: ... System Open system keys are always authenticated at the device level After authentication data is encrypted between the Gateway and the connected device This is the weakest form of security and should not be used for sensitive data Shared Key Shared keys accept a string of unencrypted data from a device The Gateway encrypts with a WEP key and sends back the encrypted data to the attached device 4...

Page 56: ...w 3 Select one of the following Authentication options Open System Open system keys are always authenticated at the device level After authentication data is encrypted between the Gateway and the connected device This is the weakest form of security and should not be used for sensitive data Shared Key Shared keys accept a string of unencrypted data from a device The Gateway encrypts with a WEP key...

Page 57: ...ng from the Algorithms drop down menu TKIP Temporal Key Integrity Protocol is a more powerful security protocol than WEP This option verifies the security configuration after encryption keys are determined synchronizes changing of the unicast encryption key for each frame and determines a unique starting unicast encryption key for each pre shared key authentication AES Advanced Encryption Standard...

Page 58: ...ticular MAC address To configure the wireless filter 1 Select one of the following Wireless Filter options Enable Enable wireless filtering Disable Disable wireless filtering If wireless filtering is disabled all devices have access to the Gateway 2 If wireless filtering is enabled select one of the following Filter Mode options Allow Permits access to all the MAC addresses entered in the table De...

Page 59: ...et to a higher number to allow them each a longer period in which to communicate with the Gateway before the priority is switched to another wireless client wishing to transmit data Fragmentation Threshold The fragmentation threshold may be lowered to improve reliability in an excessively noisy wireless environment if changing channels does not provide significant enough improvement If you wish to...

Page 60: ... Next This displays the Finish window 2 If you selected Enable enter a password to secure your powerline connection This password must be identical on all powerline client devices 3 Select one the following from the Security Level drop down menu Off Powerline encryption is turned off Minimum Data transmitted is encrypted Receives all data unencrypted and encrypted Standard Data transmitted is encr...

Page 61: ...able Deny Restricts access to all the MAC addresses entered in the table 7 Type the MAC address in the MAC Address column next to each device you either want to permit or restrict access 8 Click Next This displays the Powerline Remote Configuration window Optionally configure a network password remotely on other powerline devices To do this 9 Enter the password you want to assign to all powerline ...

Page 62: ...ions and devices Only certain versions of Windows XP and computer support the UPnP Universal Plug and Play function Before configuring this option make sure that UPnP is installed on your computer and enabled Follow the steps below for installing UPnP components 1 Select Start Control Panel 2 Select Add or Remove Programs Add Remove Windows Components to open the Windows Components Wizard window 3...

Page 63: ...municate with other devices or your operating system Also may be disabled if your operating system does not support UPnP Enable Discovery and Advertisement only SSDP Sends information about new devices hardware detected only No information concerning software applications or services is transmitted Enable full Internet Gateway Device IGD support Allows the Gateway to communicate freely with comput...

Page 64: ...the Gateway Options pane This displays the Security Options window containing icons to access the security features This section is organized into parts that correspond to the following buttons shown in the Gateway Options pane Configure the network firewall A firewall is a system designed to prevent unauthorized access to or from a private network Change administrative password Configure address ...

Page 65: ...n Enable protection from common hacker attacks to your computer network from the Internet Click Configure to configure the Attack Detection feature This displays the Attack Detection Configuration window IP Filtering Configure inbound and outbound filter rules if your firewall Level setting is Custom Click Configure to configure IP filter rules This displays the Firewall IP Filter Configuration Wi...

Page 66: ...e of the following Off No firewall protection Data can move freely both in and out of the Gateway Low Provides basic firewall protection Attack detection is enabled and only ports well known to the Gateway can allow the flow of data High Provides maximum firewall protection Only certain applications are allowed through the firewall or traffic that is already in conversation with an application fro...

Page 67: ...e same source and destination address including port causing the system to hang When the receiving host tries to respond to the source address in the packet it ends up just sending it back to itself This packet could ping pong back and forth over 200 times consuming CPU resources before being discarded Broadcast Source Address An outside device can send a ping to your Gateway broadcast address usi...

Page 68: ...ing TCP packets with only a header and no payload When numerous packets are sent through the Gateway in this manner your system slows and halts Fragmented UDP Header An outside device can send an attack using fragmented UDP headers to bring down a device on your network Fragmented ICMP Header An outside device can send an attack using fragmented ICMP headers to bring down a device on your network ...

Page 69: ... users only To define IP filtering rules 1 Click the Configuration hyperlink next to the IP Filter option on the Firewall Settings window This displays the Firewall IP Filter Configuration Wizard window 2 Do one of the following Click Add New IP Filter Rule to add new IP filter rules This displays the Basic Rule Definition window Click Clone IP Filter Level to clone IP filter rules already defined...

Page 70: ... either Inbound or Outbound from the Direction drop down menu Inbound refers to data coming into the Gateway while Outbound refers to data transmitted from the Gateway 4 Optionally select Disable stateful inspection for packets matching this rule 5 Optionally select Create a log entry for packets matching this rule When selected an entry is placed in the log file when packets match this rule 6 Cli...

Page 71: ...teway netmask as the destination netmask 13 Click Next This displays the Protocol Definition window 14 Do one of the following Select one of the following protocol options from the Select by Name drop down menu This defines the types of packets filtered Any Protocol TCP Transmission Control Protocol Provides reliable sequenced and unduplicated delivery of bytes to remote or local users Click Next ...

Page 72: ...le as the source destination port Be sure to provide a value in the Port 1 field equal to A port equal to the numeric value in the Port 1 field is acceptable as the source destination port Be sure to provide a value in the Port 1 field greater than or equal to a port greater than or equal to the numeric value in the Port 1 field is acceptable as the source destination port Be sure to provide a val...

Page 73: ...ures ICMP Options Window The ICMP Options window is displayed if you select ICMP protocol from the Protocol Definition window 1 Do one of the following Select any of the ICMP options you wish to filter Select All Types to filter all options 2 Click Next 3 Click Finish 68 ...

Page 74: ...rding to your needs If you choose to clone IP filter rules the rules already defined in the Rule Definition table are discarded To clone IP filter rules 1 Select one of the following from the Select preconfigured firewall level for cloning drop down menu Low Clones low level IP filter rules High Clones high level IP filter rules 2 Click Apply This displays the Firewall IP Filter Configuration Wiza...

Page 75: ...rotection To enable and configure the DMZ 1 Select DMZ from the Firewall Settings window 2 Click the Configure hyperlink next to DMZ This displays the Firewall DMZ Configuration window 3 Select one of the following DMZ enable options Disable DMZ The firewall is not bypassed Enable DMZ with this Host IP address The firewall is bypassed through an IP address typed in the box next to this field Enabl...

Page 76: ...l 1 Select Firewall Snooze Control from the Firewall Settings window 2 Click the Configure hyperlink next to Firewall Snooze Control This displays the Firewall Snooze Control window 3 Select one of the following options Disable Snooze Disables all snooze control In this mode the firewall is not bypassed Enable Snooze and set the Snooze time interval to Enables snooze for a specified time period Be...

Page 77: ...hts to the Gateway To change the administrator password 1 From the Security Options window click the Admin Password button This displays the Enter Network Password window 2 Provide the administrator log on ID and password then click OK This displays the Gateway Administrator Setup window 3 Make any desired changes to the User Name New Password and Confirm Password 4 Click Save Settings 72 ...

Page 78: ...Translation button This displays the Address Translation NAT NAPT window 2 Select an interface from the Select Interface drop down menu 3 Select one of the following options Use no address translation Disables address translation Address Translation NAT Uses NAT for address translation NAT is an Internet standard that allows a LAN to use one set of IP addresses for internal traffic and a second se...

Page 79: ...et It allows only one machine to access the Internet To enable and configure NAT address translation 1 Select Address Translation NAT from the Address Translation NAT NAPT window 2 Click the Configure hyperlink next to Address Translation NAT This displays the NAT Address Configuration window 3 Type the IP address of the one computer in your network that you wish to have access to the Internet 4 C...

Page 80: ...P protocols support NAPT To enable and configure NAPT address translation 1 Select Port By Pass NAPT from the Address Translation NAT NAPT window 2 Click the Configure hyperlink next to Port By Pass NAPT This displays the Port By Pass Configuration window 3 To enable an application for NAPT click the desired application from the Available Applications list The application is moved to the Enabled A...

Page 81: ...l Private Network applications This option uses port 1723 Domain Domain is used for DNS options This option uses port 53 Select a protocol from the Select Protocol drop down menu This can be one of the following TCP Transmission Control Protocol Provides reliable sequenced and unduplicated delivery of bytes to a remote or local user UDP User Datagram Protocol A connectionless mode protocol that pr...

Page 82: ...eway Health window Gateway Health options discussed in this chapter This chapter is organized into parts that correspond to the following buttons shown in the Gateway Health pane Used to measure the Internet stats home networking stats security stats and the different Gateway log files Updates the firmware of your Gateway through the Internet or from a device connected to your Gateway Not all Gate...

Page 83: ...ovider to diagnose service related issues Internet statistics include either ATM or DSL statistics Home Networking Stats Home Networking statistics are helpful for troubleshooting issues on your home network These statistics are displayed for each physical interface connected to the Gateway They are separated into Ethernet USB Powerline or Wireless statistics Security Stats Security breach attempt...

Page 84: ...s based on an Asynchronous Transfer Mode ATM network connection In addition statistical information is provided for each Virtual Circuit VC configured under the ATM Adaptation Layer AAL To view ATM statistics click the ATM hyperlink under Internet Stats DSL Statistics View status and statistical information for the Digital Subscriber Line DSL when the physical WAN side connection to the service pr...

Page 85: ...cted by the Gateway USB Statistics View status and statistical information for LAN side USB connectivity Pay special attention to the status up or down reported for each USB port to verify that each cable is connected properly and detected by the Gateway Powerline Statistics View status and statistical information for Powerline connectivity Pay special attention to the status up or down reported f...

Page 86: ...he checkboxes provided at the bottom of the window Click Apply after making any changes The system log can be cleared or saved to a text file using the appropriate buttons Clear Log or Save Log Firewall Logging Firewall Logging displays attempts both failures and successes to access data through the firewall Firewall log entries are defined on the Firewall Settings Configuration window found under...

Page 87: ...ature click the Update Firmware button from your Gateway Health window This displays the System Update window Select one of the following download options to start the download process Remote Checks the Internet for the appropriate upgrade file This is the recommended method Local Download the firmware update from a location on your network and select the upgrade file Before doing this you must do...

Page 88: ... Health window This displays the Diagnostics window To use the diagnostic option 1 Select a connection to test from the Connection to Test drop down menu You must move all the way to the bottom of this window to display this drop down menu 2 Click Run Diagnostics The system responds by displaying the results in the different tables Pay special attention to any tests that report a failing condition...

Page 89: ...kground color language and time zone settings of your Gateway using customization options To access the customization options click the Customization button from the Gateway Options pane This displays the Customized Settings window Customization options discussed in this chapter Customize the appearance of the configuration interface program Select language to display in text Not all Gateways will...

Page 90: ...fferent display options select the colors you wish to use in the system 3 Optionally type a numeric color value in the box next to the particular color drop down menu The number is based on RGB Red Green Blue values For example the color red is represented by a value of ff0000 green is represented by a value of 00ff00 and blue is represented by a value of 0000ff If you are entering a numeric value...

Page 91: ...r displaying text in the configuration interface program This option may not be available on your Gateway configuration To set the language used on the Gateway windows 1 From the Customized Settings window click the Language button This displays the Customized Language window 2 Select your desired language 3 Click Apply 86 ...

Page 92: ...em log To enable and configure the time zone feature 1 From the Customized Settings window click the Time Zone button This displays the Configure Time Zone window 2 Select Yes for Enable Time Client 3 Select a time zone from the Select Time Zone drop down menu Note The Gateway s time server is unable to determine whether your time zone is currently observing daylight savings time If you are curren...

Page 93: ...or reset factory defaults on the Gateway 1 Click the Reboot button from the Gateway Options pane This displays the System Reboot window 2 If you want the factory default settings to be reset click Reset to Factory Defaults Reset should be used when you find it necessary to recover the factory default settings This may be necessary when a custom configuration did not go as planned when a new config...

Page 94: ...s Verify that other computers work If they do ensure that your computer s IP settings are correct If using a fixed static IP address check the network mask default Gateway and DNS settings as well as the IP address If the computers are configured correctly but still not working check the Gateway Ensure that it is connected and on Connect to it and check its settings If you cannot connect to it che...

Page 95: ...ice Provider ISP directly If you are still unable to resolve the problem be prepared to provide the following information Internet Service Provider and service type DSL cable Product model number SpeedStream SS6000 Series Date of purchase or installation Description of problem Technical Support services are available via the Internet e mail and telephone Telephone 972 852 1000 Fax 972 852 1001 Ema...

Page 96: ...me DSL Forum 2002 281 Security PAP RFC 1334 CHAP RFC 1994 Password Authentication Access Control list Stateful Inspection Firewall with Denial of Service DoS protection Pre configured firewall levels for ease of use with Custom level for advanced users Filter on source and or destination IP address Filter on transport protocol and or port number Firewall logging with Network Time Protocol support ...

Page 97: ...onfigurable PAP and CHAP authentication TCP IP with RIP1 and RIP2 or static routing on the LAN and or WAN Dynamic DNS Support IP QoS depending on configuration Bridging IEEE 802 1 d Transparent Learning Bridge dynamic learning of up to 255 addresses RFC 2684 formerly 1483 Bridged Ethernet over ATM PVCs Spanning Tree support AAL and ATM Support Up to 8 active VCCs across VPI 0 255 VCI 0 65535 addre...

Page 98: ...Siemens Subscriber Network 4849 Alpha Road Dallas TX 75244 USA 972 852 1000 Tel 972 852 1001 Fax info ssn siemens com http www icn siemens com subscriber ...

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