Preface
Customer Support
Customer Support
Customer support is available 24 hours, 7 days a week for all Siemens customers.
For technical support or general information, contact Siemens Customer Support
through any of the following methods:
Online
Visit
http://www.siemens.com/automation/support-request
Support Request (SR) or check on the status of an existing SR.
Telephone
Call a local hotline center to submit a Support Request (SR). To locate a
local hotline center, visit
https://w3.siemens.com/aspa_app/?lang=en
.
Mobile App
Install the Industry Online Support app by Siemens AG on any Android,
Apple iOS or Windows mobile device and be able to:
• Access Siemens' extensive library of support documentation,
including FAQs and manuals
• Submit SRs or check on the status of an existing SR
• Contact a local Siemens representative from Sales, Technical Support,
Training, etc.
• Ask questions or share knowledge with fellow Siemens customers
and the support community
Contacting Siemens
Address
Siemens Canada Ltd.
Digital Industries
Process Automation
300 Applewood Crescent
Concord, Ontario
Canada, L4K 5C7
Telephone
Toll-free: 1 888 264 0006
Tel: +1 905 856 5288
Fax: +1 905 856 1995
Web
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