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Appointments
and Repairs

We hope that you are happy with your new hearing aid.

However, should you experience any problems, for

example, if you are not hearing clearly or if your

earmould is not comfortable, then please feel free to

arrange an appointment to see an Audiologist. Before

you do so however, check the list of common problems

(see Advice and Common Problems which you will find

later in this booklet). Once you have had your hearing

aid fitted, we will contact you every three years for a

reassessment. If you feel your hearing has deteriorated

before this time please ring and speak to the Audiology

Department.

The plastic tubing in your hearing aid will eventually

wear out. When this happens you will not hear so clearly

with your hearing aid. 

This will need changing

approximately every 6 months

. This can be done by an

Audiologist. Depending on what type of earpiece you

have you might be able to do this yourself. Please ask

an Audiologist if you are interested in learning how to 

  do this.

2

We hope that you are happy with your new hearing aid. How-
ever, should you experience any problems, for example, if
you are not hearing clearly or if your ear mould is not com-
fortable, then please feel free to arrange an appointment to
see an Audiologist. Before you do so however, check the list
of common problems (see Advice and Common Problems
which you will find later in this booklet). Once you have had
your hearing aid issued, a hearing test is generally recom-
mended every 3 years. However if you are managing with
your hearing aid you can leave this longer.

The plastic tubing in your hearing aid will eventually wear out.
When this happens you will not hear so clearly with your
hearing aid.

This will need changing approximately every

6 months.

This can be done by an Audiologist. Depending

on what type of earpiece you have you might be able to do
this yourself. Please ask an Audiologist if you are interested
in learning how to do this.

Summary of Contents for NHS Audiology

Page 1: ...Audiology Hearing Care Torbay and South Devon Information about your new hearing aid ...

Page 2: ...1 ...

Page 3: ...rpiece you have you might be able to do this yourself Please ask an Audiologist if you are interested in learning how to do this 2 We hope that you are happy with your new hearing aid How ever should you experience any problems for example if you are not hearing clearly or if your ear mould is not com fortable then please feel free to arrange an appointment to see an Audiologist Before you do so h...

Page 4: ...round sounds that you have not been used to hearing like kettles boiling toilets flushing etc You may find that these noises are distracting and make it difficult for you to focus on what you want to hear this is quite normal As you gradually become accustomed to these sounds your brain will learn to filter them out so that you become less aware of them over time 3 ...

Page 5: ...loss When the aid is initially fitted the sound of your own voice can sound a little strange as it is now being amplified Your own voice may appear a little quieter to others Hearing tactics Do not have unrealistic expectations of your hearing aid It will not restore your hearing to normal but hopefully it will help you to hear some of the sounds that you have been missing out on Please remember t...

Page 6: ...ou may have an alternative ON OFF on your hearing aid Ask your Audiologist for further details Rocker Switch Push Button Remote Control Changing the battery Open the battery compartment Remove coloured sticker from new battery place battery in drawer with symbol on battery side up You should only remove the protective sticker when you actually use the battery Close battery door Your battery size i...

Page 7: ... more information about how you can obtain this device Loops and Phones 6 The Bluetooth word mark and logos are owned bythe Bluetooth SIG Inc and any use of such marksby Sivantos GmbH is under license Volume control Many telephones now have an adjustable volume control Whilst this can be helpful often the problem lies with clarity and not volume Therefore it is still important to use your hearing ...

Page 8: ...ystem on your hearing aid This system allows the hearing aid user to hear sound directly from the source The sound source person talking is picked up by a microphone this signal is amplified and transmitted through a loop of wire around a given area bank window desk room etc When the hearing aid is turned onto the loop the signal is received by the hearing aid The Telecoil Loop System T The loop s...

Page 9: ...e 1 If you are unable to hear any sound when trying to use the loop system in a public building please ask a member of staff to check that their loop is turned on and working If their system is working correctly and you are still unable to hear please attend one of our repair clinics for an audiologist to check the hearing aid for you Please note Do not use the loop programme on your hearing aid a...

Page 10: ... are various ways to improve hearing on the telephone depending on the features available on the particular telephone model Using the telephone handset Leave your hearing aid in your ear and working normally Put the telephone receiver to the hearing aid towards the top of your ear as shown in the picture bottom right This will make the voice of the person calling louder for you Using the telephone...

Page 11: ... hearing aid and also note that if it is lost there will be a charge If you have children or small animals please keep the hearing aid s and batteries in a safe place Batteries are harmful if swallowed Hearing aids should not get wet When showering please remember to remove them If you accidentally get them wet remove the battery and leave the hearing aid to dry overnight 10 ...

Page 12: ...e regularly builds up in the earmould tubing then speak to an Audiologist about this Check the earmould tubing for wax if the earmould is cleaned regularly this should not be a problem Your ears may be blocked with wax if unsure have your ears checked by your GP If your hearing aid is whistling it may be for one of the following reasons Your earmould may not be in properly if this is the problem y...

Page 13: ... on your behalf Please note that you will not be given batteries without your battery book Remember to switch the hearing aid off when you are not using it in order to save the battery Batteries can be obtained without an appointment from a number of locations these are listed on the following pages 12 ...

Page 14: ...mpton Avenue St Marychurch Torquay Chilcote Surgery Chatto Practice 104 Chatto Road Torquay Chudleigh Health Centre Old Exeter St Chudleigh The Cricketfield Surgery Cricketfield Road Newton Abbot Dartmouth Clinic Zion Place Dartmouth Dartmouth Hospital South Embankment Dartmouth Dawlish Hospital Barton Terrace Dawlish Devon Square Surgery 44 Devon Square Newton Abbot Dewerstone Surgery Hampton Ave...

Page 15: ...gnton Hospital Church Street Paignton Parkhill Medical Centre Parkhill Road Torquay Pembroke House Fortescue Rd Paignton Richmond House Surgery Fore Street Teignmouth Riverside Surgery Le Molay Littry Way Newton Abbot Riverside Surgery Shaldon Sherwell Valley Surgery Sherwell Valley Road Torquay Shiphay Manor Surgery Chelston Hall Old Mill Road Southover Medical Practice Bronshill Road Torquay Tei...

Page 16: ... uk Exeter EX2 4JF Hearing and sight centre Tel 01752 201766 Plymouth Guild Fax 01752 202214 Ernest English House Email has hascentre org uk Buckwell Street Plymouth PL1 2DA Disability information service Tel 01803 552175 Chadwell Annexe Email disabilityinformation torbay gov uk Torquay Road Paignton Patient Advice and Liaison Tel 01803 655838 Service PALS Textphone 01803 654742 Hengrave House Fre...

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