17
After-sales service
Our after-sales service is there for you if your appliance needs
to be repaired. We will always find the right solution in order to
avoid unnecessary visits from a service technician.
When calling us, please give the product number (E no.) and
the production number (FD no.) so that we can provide you with
the correct advice. The rating plate and the relevant numbers
can be found on the inside of the storage compartment flap.
You can make a note of the numbers of your appliance and the
telephone number of the after-sales service in the space below
to save time should it be required.
Please be aware that a visit by an after-sales engineer will be
charged if a problem turns out to be the result of operator error,
even during the warranty period.
Please find the contact data of all countries in the enclosed
customer service list.
To book an engineer visit and product advice
Rely on the professionalism of the manufacturer. You can
therefore be sure that the repair is carried out by trained service
technicians who carry original spare parts for your appliances.
Energy and environment tips
Here you can find tips on how to save energy when baking and
roasting in the oven and when cooking on the hob, and how to
dispose of your appliance properly.
Saving energy with your oven
■
Only preheat the oven if this is specified in the recipe or in
the operating instruction tables.
■
Use dark, black lacquered or enamelled baking tins. They
absorb the heat particularly well.
■
Open the oven door as infrequently as possible while
cooking, baking or roasting.
■
It is best to bake more than one cake, one after the other.
The oven is still warm. This reduces the baking time for the
second cake. You can also place two loaf tins next to each
other.
■
For longer cooking times, you can switch the oven off
10 minutes before the end of the cooking time and use the
residual heat to finish cooking.
Saving energy with the hob
■
Use pots and pans with thick, even bases. Uneven bases
increase energy consumption.
■
The diameter of pan bases should be the same size as the
hotplate. In particular, small saucepans on the hotplate cause
energy losses. Note that cookware manufacturers often
indicate the upper diameter of the saucepan. This is usually
bigger than the diameter of the base of the pan.
■
Use a small saucepan for small quantities. A larger, less full
saucepan requires a lot of energy.
■
Always place suitable lids on saucepans. When cooking
without a lid, four times the energy is required.
■
Cook with only a little water. This will save energy. Vitamins
and minerals in vegetables are preserved.
■
Switch to a lower heat setting in good time.
■
Use the residual heat. For longer cooking times, you can
switch the hotplate off 5-10 minutes before the end of the
cooking time.
Environmentally-friendly disposal
Dispose of packaging in an environmentally-friendly manner.
E no.
FD no.
After-sales service
O
GB
0344 892 8999
Calls charged at local or mobile rate.
IE
01450 2655
0.03 € per minute at peak. Off peak 0.0088 € per
minute.
This appliance is labelled in accordance with
European Directive 2012/19/EU concerning used
electrical and electronic appliances (waste electrical
and electronic equipment - WEEE). The guideline
determines the framework for the return and recycling
of used appliances as applicable throughout the EU.
