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44

Appendix

Gigaset USB Stick 108 / englisch / A31008-M1038-R101-1-7619 / appendix.fm / 02.06.2005

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Appendix

Troubleshooting

Problem

Causes and remedies

Drivers not found.

A WLAN or LAN adapter may have been installed on your PC
already. It is possible that the drivers are being looked for in the
wrong installation path.

ì

Enter the path name for the drivers manually. The drivers
are stored in

CD-ROM:\Installation\Gigaset USB Stick 108\Driver

Gigaset WLAN
Adapter Monitor
icon does not
appear in the
taskbar.

The Gigaset WLAN Adapter Monitor software or the device
driver were not installed properly or the device has been
deactivated in the device manager.

ì

First check in the device manager of the control panel
whether the device exists and has been activated. If not,
activate it.
If it is not there, uninstall the software and install it again as
described in the chapter "Installing the Gigaset USB Stick
108" on page 7.

The PC does not
recognise the
Gigaset USB Stick
108.

The Gigaset USB Stick 108 is not properly in the socket.

ì

Check to see if it is loose and push it in properly if necessary.

ì

Check in the device manager of the Windows operating
system whether the USB socket has been activated or not.
If not, activate it.

The connection
quality is poor, or
there is
interference

ì

Increase the distance between your Gigaset USB Stick 108
and the device causing the interference.

ì

Make sure that the PC in which the Gigaset USB Stick 108 is
installed and the device causing the interference are
connected to the power supply via different sockets.

ì

Do not place your PC with the Gigaset USB Stick 108 near
microwave devices or devices with wireless video-audio
transmission, e.g. room monitors such as baby alarms, or
near large metal objects. Ask your dealer or an experienced
radio technician for advice.

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Summary of Contents for Gigaset USB Stick 108

Page 1: ...Gigaset USB Stick 108 englisch A31008 M1038 R101 1 7619 cover_front fm 02 06 2005 Schablone 2004_12_27 ...

Page 2: ...uirements 7 Contents 7 Notes on positioning the network adapter 7 Status display 7 Installing the software 8 Connecting the Gigaset USB Stick 108 10 Installing driver software 11 Checking installation 12 Checking connection quality 13 Configuring the Gigaset USB Stick 108 14 The Gigaset WLAN Adapter Monitor 14 Opening the monitor 14 Deactivating Autostart 15 Operating Gigaset WLAN Adapter Monitor ...

Page 3: ...02 06 2005 Schablone 2004_12_27 Updating device drivers 36 Glossary 37 Appendix 44 Troubleshooting 44 Specifications 48 Software 48 Hardware 48 Authorisation 49 Disposal 49 Customer service Customer Care 50 Guarantee certificate United Kingdom 51 Guarantee certificate Ireland 52 Index 54 ...

Page 4: ...you have installed and configured the Gigaset USB Stick 108 on your PC you should perform security settings on the wireless network u Change the SSID for all of the wireless devices within your network see SSID Service Set Identifier on page 18 u Encrypt the communication over your wireless network see Configuration Security on page 21 Trademarks Microsoft Windows 98SE Windows ME Windows 2000 Wind...

Page 5: ... standard IEEE 802 11b The Gigaset USB Stick 108 also supports Super G technology By using channel bundling this can increase the transmission rate to up to 108 Mbps on the network For network security wireless transmission can be encrypted using the WPA standard or 64 128 bit WEP This user guide contains important information on how to set up a WLAN and to configure your Gigaset USB Stick 108 Wir...

Page 6: ...etwork to a wired LAN Ethernet or the Internet Roaming Several Access Points can be installed to extend the range of a wireless network Participants in the wireless network can move freely between the various Access Points without losing contact to the network As soon as there is a risk of losing contact the PC automatically looks for another Access Point with a stronger signal All Access Points a...

Page 7: ...o replace the existing WEP standard Wired Equivalent Privacy and offers more reliable encryption and authentication methods With your Gigaset USB Stick 108 you can use WPA encryption regardless of the operating system used WPA encryption is particularly recommended where the highest security is required Range of wireless communication via a WLAN The range is up to 300 m in the open In buildings th...

Page 8: ...set USB Stick 108 will be connected so that there are the fewest possible obstacles to the radio waves Protect the Gigaset USB Stick 108 from dampness The PC with the Gigaset USB Stick 108 should not be placed in the immediate vicinity of other electronic equipment Items of electrical equipment can mutually affect each other the radio waves may impair the function of other devices If your PC with ...

Page 9: ...election of the appropriate driver Click on Cancel to close the dialog box Remove the Gigaset USB Stick 108 from the PC and install the software first Running installation ì Close all running programs ì Insert the CD ROM supplied into the CD ROM drive of your PC and wait until the welcome screen appears If this screen does not appear automatically start installation manually Open Windows Explorer ...

Page 10: ...de on the CD ROM you will have to install the free Adobe Reader Practical Tips and Configuration Examples Here you will find solutions to various problems Install Adobe Reader Install Adobe Reader Version 6 Browse CD If you are looking for a particular file on the CD ROM you can display the CD ROM contents in an Explorer window Back The program returns to the language selection screen Exit This cl...

Page 11: ...Shield Wizard uses the screen Setup progress to show which action is being carried out and the progress is also displayed After this stage of installation is completed a message appears prompting you to connect the Gigaset USB Stick 108 to your PC Connecting the Gigaset USB Stick 108 ì Remove the cap from your Gigaset USB Stick 108 and insert it in a free USB port on your PC Note The Gigaset USB S...

Page 12: ...he installation is finished and your PC will be restarted Note If your PC is equipped with the Windows XP operating system Service Pack 2 the Wizard for looking for new hardware window appears Select the No not at this time option and click on Next Notes u Windows 2000 XP If you see the warning Digital signature not found ignore this message and continue with automatic registration u Windows 98SE ...

Page 13: ... operation on page 3 ü The Gigaset WLAN Adapter Monitor icon is not displayed ì First try to open the Gigaset WLAN Adapter Monitor manually see the chapter Opening the monitor on page 14 If this fails then something went wrong during installation ì Deinstall the software see the chapter Deinstalling the software on page 35 ì Then install the software again see the chapter Running installation on p...

Page 14: ...e is no connection you will see a red cross over the icon and in QuickInfo Disconnected is displayed Checking connection quality The Adapter Monitor icon changes gradually depending on the current connection quality The better the connection quality the higher the transmission speed With reasonable to poor connection ì If possible move your PC closer to the connection partner for greater field str...

Page 15: ...et WLAN Adapter Monitor icon in the status area of the taskbar to open the monitor user interface Or ì Right click on the Gigaset WLAN Adapter Monitoricon in the status area of the taskbar In the pop up menu you will see the available tabs and the Exit option ì In the pop up menu click on the appropriate tab to open the monitor user interface and display this tab directly Use the Exit option to cl...

Page 16: ...ì Select Start Programs Autostart ì Right click the Gigaset WLAN Adapter Monitor entry ì Select Delete to remove the link to Gigaset WLAN Adapter Monitor from Autostart Now that the monitor is no longer opened automatically when you launch your PC you will have to open it manually when you need it Operating Gigaset WLAN Adapter Monitor In the Gigaset WLAN Adapter Monitor user interface you will fi...

Page 17: ...s from the status area in the taskbar The wireless operation of the network adapter is activated green icon The PC is available on the network ì Click on Radio On to deactivate the wireless operation of the network adapter Radio Off is now displayed The PC is no longer available on the network The wireless operation of the network adapter is deactivated red icon The PC is not available on the netw...

Page 18: ...into the sections described below Configuration General Successful communication in a WLAN depends on all the PCs using the same ID SSID and the same radio channel In addition the connected PCs must coordinate their transmission rates for successful data transfer You can choose the basic settings for each profile in the Common section of the Configuration tab Please remember For security reasons i...

Page 19: ...network adapter registering with it u Ad Hoc It is important that all the network adapters use the same SSID The order of entry is irrelevant Operating mode ì Enter the Network Mode for the network environment Infrastructure There are wireless WLAN and wired LAN PCs in the network environment The connection between WLAN and LAN is set up via an Access Point Ad Hoc The network environment does not ...

Page 20: ...e Channel The Channel field shows the radio channel used to set up communication with the connection partners The options are radio channels 1 to 13 In the Infrastructure mode the radio channel is set by the Access Point for all WLAN participants and can only be changed there In this case the Channel field shows the channel being used For Ad Hoc mode you set the network adapter channel manually ì ...

Page 21: ...oth modes Some of the network adapters use Standard 802 11g others Standard 802 11b The maximum transmission rate possible depends on the WLAN standard of the connection partner in question Or ì Select Super G to double the transmission rate This mode is based on the 802 11g mode and enables a maximum transmission rate of 108 Mbps by bundling the channels The default setting is Super G Notes u Sup...

Page 22: ...r data it is especially important to encrypt transmission over your WLAN With Gigaset data products you can adjust the security settings for each configuration profile to suit your needs The following encryption methods are available u WPA recommended u WEP encryption 128 bit or 64 bit u Authentication with WPA can be used in networks with authentication servers You can perform the security settin...

Page 23: ... is checked and data transfer is encrypted you must activate the security options of your Gigaset USB Stick 108 ì Select the security mode in the Security pop up window WPA PSK see page 23 WEP see page 24 WPA PSK offers greater protection for your network than WEP You should therefore use WPA PSK for registration if all components in your network support this The following are available for networ...

Page 24: ...tion two connection partners must use the same type of encryption ì In the Pre shared Key PSK field enter the key you would like to use for registration on the network Note that all components in a network must use the same Pre shared Key PSK to be able to communicate with each other If you would like to register on a network in Infrastructure mode first define a Pre Shared Key PSK on your wireles...

Page 25: ...le to communicate with each other Use a key of length 128 bit if all network components support this This offers greater protection for the data in your network ì In the Key Type field select the character format for creating keys HEX The keys are entered as hexadecimal characters Please only use the digits 0 to 9 and the letters A to F when entering For a key with length of 128 bits 26 hexadecima...

Page 26: ... 260 characters After entering the passphrase you can jump to the next step and save your changes u Creating keys manually In the fields Key 1 to Key 4 you can enter up to four keys The length of the keys entered is determined by the settings in the fields Key Length and Key Type ì Enter at least one key in one of the four text fields ì In the Default Key field select one of these four created key...

Page 27: ... field Profile on New This opens a dialogue for entering a profile name ì Enter a name for the new profile and confirm your entry with OK The maximum length of the profile name is 29 characters The valid settings are still shown ì Adjust the settings to the requirements of the network environment ì Click on Save This saves your configuration as a new profile The selection in the Profile field is e...

Page 28: ...ngs ì Click on Save This saves your changes in the selected profile Deleting a profile ì In the Profile field select the profile you want to delete ì Click on Delete The name of the selected profile is removed from the selection in the Profile field The settings in this profile are now lost Please remember Save updates the selected profile The old settings are overwritten and are no longer availab...

Page 29: ...or the past data transfer SSID Shows the ID for the network environment see SSID Service Set Identifier on page 18 Network Mode Shows the structure of the network environment see Operating mode on page 18 Transmission Rate Shows the current transmission rate in Mbps see Transmission rate on page 19 Channel Shows the channel used for radio transmission see Channel on page 19 Transmission Mode Shows...

Page 30: ...ackets have been sent to connection partners in the current WLAN from your PC since the connection was set up Link Quality Shows the quality of the wireless connection The graphic display of the connection quality is supported with a percentage figure and an evaluation of the signal Excellent Good Fair or Poor Signal Strength Shows the strength of the radio signal of the wireless connection The gr...

Page 31: ...o the WLAN As a rule the IP address is assigned to your PC by the DHCP server coordinating the PC s access to a network in a WLAN for example the Access Point s DHCP server Host Name Computer name entered for your PC during installation of the operating system MAC Address Shows the physical address of your network adapter Subnet Mask Shows the value of the subnet mask that defines the address bloc...

Page 32: ...LAN Your PC is deregistered at the DHCP server and is no longer available to the WLAN connection partners The DHCP server can assign the IP address allocated to your PC to a new connection partner Network utilisation The diagram in the lower section of the IP Settings tab shows the network utilisation achieved between the connection partner and your PC Divided into data received and data sent the ...

Page 33: ...h all the relevant information on the potential connection partners If you want you can set up a connection to one of the connection partners shown directly from the list Reading in the list ì Click on Scan to search the network environment for potential connection partners This creates a list of the currently available connection partners ì Click on Scan again to update the displayed list Note De...

Page 34: ...ction partner is encrypted see Configuration Security on page 21 If this is the case you will see a key icon Signal Shows the signal strength of the radio traffic between your PC and the connection partner as a percentage see Signal Strength on page 29 Transmission Mode Shows the connection partner s current transmission mode see Transmission mode on page 20 XR Shows whether the Access Point s XR ...

Page 35: ... 1 7619 configuration fm 02 06 2005 Schablone 2004_12_27 Info The About tab provides the version number of the software installed on your PC The Internet address takes you directly to the company s product page containing the latest information and software updates for your network adapter ...

Page 36: ...olves the following steps 1 First deinstall the software for the Gigaset USB Stick 108 2 Then deinstall the hardware 3 Complete deinstallation Deinstalling the software To deinstall the software for the Gigaset USB Stick 108 from your PC ì Close all running programs ì Select Start Programs Gigaset USB Stick 108 Gigaset USB Stick 108 Deinstall ì Confirm the security prompt for deinstallation with O...

Page 37: ...r website www siemens com gigasetusbstick108 ì Download the latest software Then perform the following steps to update the software ì Deinstall the software for the Gigaset USB Stick 108 as described in the chapter Deinstalling the Gigaset USB Stick 108 on page 35 ì After restarting your PC open the directory to which you have downloaded the new software ì Start the update and follow the instructi...

Page 38: ... Ethernet and wireless LANs Linking individual segments via Bridges allows local networks of practically unlimited size See also Gateway Hub Router Switch Broadcast A Broadcast is a data packet not directed to a particular recipient but to all the network components on the network The Gigaset SE551 WLAN dsl cable does not broadcast packets on they always remain within the local network LAN it admi...

Page 39: ...ce to the corresponding IP address DSL Digital Subscriber Line DSL is a data transmission technology in which a connection to the Internet can be run at up to 1 5 Mbps over normal telephone lines A DSL connection is provided by an Internet provider It requires a DSL modem Dynamic IP address A dynamic IP address is assigned to a network component automatically via DHCP This allows the IP address of...

Page 40: ...raffic Network components cannot establish a direct connection with each other as is the case in ad hoc mode Internet The Internet is a WAN Wide Area Network linking several million users around the world A number of protocols have been created for exchanging data and these are known collectively as TCP IP All participants on the Internet are identifiable by an IP address Servers are addressed by ...

Page 41: ...l Area Network A local network links network components so that they can exchange data and share resources The physical range is restricted to a particular area e g one site As a rule the users and operators are identical A local network can be connected to other local networks or a wide area network WAN such as the Internet Mbps Megabits per second Millions of bits per second MBit s Mbps is a uni...

Page 42: ... based Particular features of this algorithm are a secret key and variable key length Roaming In order to extend the range of a wireless local network roaming involves several Access Points with the same SSID and radio channel that are connected via Ethernet The PCs on the network can switch dynamically between the various Access Points without interrupting an open network connection Router A rout...

Page 43: ...KIP is a further development of WEP encryption Like WEP TKIP encryption is based on the RC4 encryption algorithm TKIP however generates new keys after every 10 Kbyte packet thus meeting higher security requirements UDP User Datagram Protocol UDP is a protocol of the TCP IP protocol family that handles data transport between two communication partners applications Unlike TCP UDP is a non session ba...

Page 44: ...2 11 The Gigaset USB Stick 108 complies with Standard 802 11g WPA Wireless Protected Access WPA is a new standard conformant solution for greater security in wireless networks WPA is meant to replace the existing WEP standard Wired Equivalent Privacy and offers more reliable encryption and authentication methods WPA PSK Wireless Protected Access Pre Shared Key WPA PSK is a form of authentication i...

Page 45: ...there uninstall the software and install it again as described in the chapter Installing the Gigaset USB Stick 108 on page 7 The PC does not recognise the Gigaset USB Stick 108 The Gigaset USB Stick 108 is not properly in the socket ì Check to see if it is loose and push it in properly if necessary ì Check in the device manager of the Windows operating system whether the USB socket has been activa...

Page 46: ...g mode has been set infrastructure or ad hoc mode ì Select the correct mode The SSIDs of the devices that are to communicate with each other are different ì Make sure that the same SSID is used for all connection partners with network adapters for wireless operation Different encryption is being used ì Select the same encryption on all devices Changes in the configuration are not applied by your P...

Page 47: ...Make sure that the IP address and the subnet mask are correctly configured in the IP Settings tab As a rule it is necessary to assign dynamic IP addresses when operating a network in infrastructure mode Installation cancelled under Windows 2000 If the following error message appears when installing the Gigaset USB Stick 108 under Windows 2000 1608 Unable to create InstallDriver instance and the in...

Page 48: ... does not work properly You have checked all of the causes specified above and still no communication is possible ì Uninstall the software and install it again as described in the chapters Deinstalling the Gigaset USB Stick 108 on page 35 and Installing the Gigaset USB Stick 108 on page 7 XR mode does not work This functionality will become available with the new software to be launched around Sep...

Page 49: ...ter for MAC addresses firewall etc Configuration and monitoring Monitor for configuration and monitoring Dynamic configuration 1 LED display for connection and transmission status Supported operating systems Windows 98SE Windows ME Windows 2000 and Windows XP Interface USB V2 0 downwardly compatible with USB V1 1 Wireless properties Frequency range 2 400 to 2 4835 GHz Spreading Direct Sequence Spr...

Page 50: ... Siemens AG declare that this device meets the fundamental regulations laid down in Directive 1999 5 EC A copy of the Declaration of Conformity is available at www siemens com gigasetdocs Disposal Requirements for the power mains and the operating environment Temperature Operating temperature 0 C to 50 C Storage temperature 10 C to 70 C Humidity 5 to 60 non condensing Power consumption In operatio...

Page 51: ...ocument Gigaset WLAN Tips for use on the CD supplied u Personal advice on our range of products is available on our Premium Hotline You can talk to qualified Siemens technicians who will guide you expertly through product information and installation u For fast and dependable assistance with any repairs or guarantee warranty claims contact our Service Centres in Please have your proof of purchase ...

Page 52: ...e downloads User manuals and any software supplied on a separate data medium shall be excluded from the Guarantee u The purchase receipt together with the date of purchase shall be required as evidence for invoking the Guarantee Claims under the Guarantee must be submitted within two months of the Guarantee default becoming evident u Ownership of devices or components replaced by and returned to S...

Page 53: ...s also applies if defects or damage was caused by mechanical chemical radio interference or thermal factors e g microwave sauna etc Devices fitted with accessories not authorised by Siemens u This Guarantee shall not apply to or extend to services performed by the authorised dealer or the customer themselves e g installation configuration software downloads User manuals and any software supplied o...

Page 54: ... 06 2005 Schablone 2004_12_27 u The above provisions do not imply a change in the burden of proof to the detriment of the customer u To make a claim under this Guarantee please contact the Siemens helpdesk on 1850 777 277 This number is also to be found in the accompanying user guide ...

Page 55: ...IP settings tab 30 profiles 26 security 21 Site Monitor tab 32 Connection creating automatically 12 creating manually 33 Connection partner Access Point 5 automatic connection 12 Connection quality 13 Contents 7 Control software 8 Creating keys manually 25 D Deactivating Autostart 15 Deinstallation 35 software 35 DHCP 37 DHCP Server 31 Disposal 49 DNS 38 Domain name 38 Driver software 8 installing...

Page 56: ...ng 14 Monitor 14 closing 16 hiding 16 N Network authentication server 22 general 40 Network adapter configuration 14 contents 7 general 41 LED display 7 system requirements 7 Network utilisation 31 O Operating mode 18 Operating system 7 Operation secure 3 P Passphrase 25 Peer to Peer connections 5 Power saving 19 Pre shared Key PSK 23 Profile creating 26 deleting 27 editing 27 selecting 26 Profile...

Page 57: ...tatus display 7 Subnet 41 Subnet mask 42 Super G mode 4 Switch 42 System requirements 7 free hard disk space 7 operating system 7 working memory 7 T Tab About 34 configuration 17 21 26 Site Monitor 32 status 28 Technical Data 48 TKIP 42 Trademarks 3 Transmission mode 20 Transmission rate 19 Troubleshooting 44 U UDP 42 W WEP 24 42 WEP encryption 6 42 Wireless LAN see WLAN Wireless Local Area Networ...

Page 58: ...fm 02 06 2005 Issued by Siemens Communications Haidenauplatz 1 D 81667 Munich Siemens AG 2005 All rights reserved Subject to availability Rights of modification reserved Siemens Aktiengesellschaft www siemens com gigaset Schablone 2004_12_27 No A31008 M1038 R101 1 7619 ...

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