15
Rectifying faults
Malfunctions often have simple explanations. Please read the
following notes before calling the after
sales service.
After-sales service
Our after-sales service is there for you if your appliance should
need to be repaired. We are committed fo find the best solution
also in order to avoid an unnecessary call-out.
E number and FD number:
Please quote the E number (product number) and the FD
number (production number) of your appliance when
contacting the after-sales service. The rating plate bearing
these numbers can be found on the appliance certificate.
Please note that a visit from an after-sales service engineer is
not free of charge, even during the warranty period.
Please find the contact data of all countries in the enclosed
customer service list.
To book an engineer visit and product advice
Trust the expertise of the manufacturer, and rest assured that
the repair will be carried out by trained service technicians
using original spare parts for your domestic appliance.
Indicator
Fault
Action
Blank
There is no power supply.
Check the household fuse for the appliance. Check whether there is a power
cut by trying other electronic appliances.
“
is flash-
ing
The controls are damp or an object is
resting on them.
Dry the controls or remove the object.
Ҥ
+
number
Electronic fault.
Switch the appliance off and back on again after about 30 seconds using
either the household fuse or the circuit breaker in the fuse box. Contact the
after-sales service if this appears on the display again.
”‹
]
Cooking sensor faulty.
Lower the cooking sensor. Once the fault message has cleared, you can
cook without the sensor cooking system. Call the after-sales service.
”ƒ
The electronics have overheated and
have switched off the corresponding
hotplate.
Wait until the electronics have cooled down sufficiently. Then touch a control
for the hotplate.*
”„
The cooking sensor is too hot.
Move the pot to one side and pop out the cooking sensor.
”„
goes out if the
cooking sensor has cooled sufficiently and the display has been acknowl-
edged by touching a control.
”…
The electronics have overheated and
have switched off all hotplates.
Wait until the electronics have cooled down sufficiently. Then touch any con-
trol.*
”ˆ
Frying sensor faulty.
Acknowledge the fault message by touching a control. You can cook without
the sensor frying system. Call the after-sales service.
”‰
The hotplate was in operation for too
long and has switched itself off.
You can switch the hotplate back on again immediately.
* Do not place hot pans close to or on the control panel
GB
0844 8928999
Calls from a BT landline will be charged at up to
3 pence per minute. A call set-up fee of up to 6 pence
may apply.
IE
01450 2655
